Our data analytics and artificial intelligence (AI)/ machine learning (ML) initiatives delivered over SGD 750 million of economic value in 2024, more than double that in the previous year. We now have over 1,500 models across more than 370 use cases. They include sending more than 1.2 billion personalised nudges to more than 13 million customers across the region. In Singapore, those who engaged with the nudges and used our AI-powered financial planning tool saved two times more, invested five times more and were nearly three times more insured than non-users.

We continued to register strong traction for our suite of self-managed security features. Over 1.5 million customers in Singapore have leveraged these tools to protect themselves from scammers. To cater to customers' growing preference for greater control over the security of their funds, we added new features to make it even easier to lock their savings or file a card fraud dispute.

More than seven in 10 PayNow fund transfers and payments in Singapore today are performed by DBS customers. Our mobile wallet PayLah!, which marked its 10^th year in service, hit a record 41.6 million logins a month, which included more than 60% of all scan-to-pay transactions in hawker centres, outpacing peers. Outside of Singapore, 2.8 million users can pay at over 77 million QR acceptance points worldwide. In the past year, cross-border QR payments made through PayLah! nearly tripled in transaction volume. 

We supported our customers’ supply chain diversification by leveraging our extensive footprint in North, South and Southeast Asia. Coupled with our deep industry expertise and innovative financing solutions, we enabled our customers to capture investment opportunities and trade flows. Our ability to bridge East and West was an added advantage to Western multinationals expanding into Asia. 

We introduced DBS Token Services, a suite of blockchain-powered services leveraging tokenisation and smart contracts, to unlock new transaction banking capabilities and operating efficiencies for our institutional clients. Early adopters include Ant International, which has been using the service for instant multi-currency treasury and liquidity management.