We have various resources available that we can use to create value for stakeholders. We seek to strike a balance between using them in the current period on the one hand, and enhancing and retaining them for future periods on the other.

We recognise the difficulty in measuring the exact value of many of these resources. Hence, we provide proxies of the values at discrete points and explain the initiatives undertaken during the year that enhanced or made use of the resources.

Resources

BRAND

brand

Our well-recognised name that embodies our values and differentiates us

CAPITAL

capital

Our strong capital base

FUNDING

funding

Our diversified funding base

EMPLOYEES

employees

The skills, knowledge, engagement and effectiveness of our people

CUSTOMER RELATIONSHIP

relationships

Our loyal customer base

TECHNOLOGY

technology

The IT hardware and software that support our regional operations

SOCIETY AND OTHER RELATIONSHIPS

society

Our relationship with stakeholders (including regulators) in the communities we operate

PHYSICAL INFRASTRUCTURE

physical infrastructure

Our customer touchpoints

NATURAL RESOURCES

natural-resources

The natural resources that we use for our operations

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