BY INVITE ONLY

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At DBS Investor Day 2017, we will tell the story behind our digital transformation. We will disclose the financials and the methodology behind them and share how our technology platforms and the way business is done have evolved to achieve superior financial outcomes. We will show how digitalisation has increased the value of each customer relationship – the result of enhanced customer stickiness, higher transaction volumes as well as lower costs. We will also explain the business case for a digital-led strategy in emerging markets and its potential to reshape our geographical mix.

Agenda

08:30 - 09:20 Breakfast and registration
09:20 – 09:30 Welcome and introduction
09:30 – 10:10 Our digital strategy
CEO Piyush Gupta will explain how our digital strategy builds on the success of our earlier transformation efforts to boost growth and returns
10:10 – 11:00 Executing the digital strategy
CIO Dave Gledhill will demonstrate how previous efforts to modernise our core technology have primed us for the shift to digital, and why, in combination with customer focus and culture transformation, we have built a sustainable multi-year head start
11:00 – 11:30 Digital showcases and coffee break
11:30 – 12:00 Creating shareholder value from digitalisation
CFO Chng Sok Hui will disclose the income statement tracking the financial returns of digital customers in the consumer and SME segments, showing how we have grown the proportion of digital over the past three years and boosted growth and returns
12:00 – 12:30 Disrupting growth markets
India Head Surojit Shome will explain the business case for a digital-led strategy in emerging markets, the progress of and lessons learnt from our efforts in India, and its potential to reshape our geographical mix
12:30 – 13:00 Panel Q&A*
13:00 – 14:00 Digital showcases and lunch
Reimagining Our Businesses
The afternoon sessions will demonstrate the pervasiveness of our digital transformation as a selection of front-line and back-office units share how they have used our modern technology architecture, data, customer-journey thinking, design and the agile way of working to create best-in-class digital platforms delivering superior client experiences at lower costs
14:00 – 14:20 Audit
Jimmy Ng, Head, Audit
14:20 – 14:40 Cash management
John Laurens, Head, Global Transaction Services
14:40 – 15:10 Digital showcases and coffee break
15:10 – 15:30 Wealth management
Tan Su Shan, Head, Consumer Banking and Wealth Management
15:30 – 15:50 Marketing
Karen Ngui, Head, Strategic Marketing & Communications
15:50 – 16:30 Panel Q&A*
16:30 – 17:00 Networking

*This session uses Pigeonhole Live for interactive Q&A.


Pigeonhole Live is a simple, interactive mobile website where you can submit questions to speakers via your mobile web device. You can also vote for questions that interest you. Everyone gets to take part in Q&A sessions without running to the microphones. Yes, even if you are a little shy.

CLICK HERE

The Speakers


Mr. Piyush Gupta
Chief Executive Officer



Mr. Piyush Gupta
Chief Executive Officer
DBS Group

Mr. Piyush Gupta is Chief Executive Officer and Director of DBS Group.

Prior to joining DBS, Piyush was Citigroup’s Chief Executive Officer for South East Asia, Australia and New Zealand.

Piyush began his career with Citibank in India in 1982 and over the years, held various senior management roles across Citi's corporate and consumer banking businesses, including Head of Strategic Planning for Emerging Markets and Regional Director for Global Transaction Services for Asia Pacific. He has also served as Citi's Country Officer for Indonesia, Malaysia and Singapore respectively.

Piyush has a Bachelor of Arts (Honours) Degree in Economics from St. Stephen's College, Delhi University, India and a Post Graduate Diploma in Management from IIM, Ahmedabad.


Mr. David Gledhill
Chief Technology Officer



Mr. David Gledhill
Group Chief Information Officer
Group Executive, Managing Director and Head,
Group Technology and Operations

Mr. David Gledhill is Group Chief Information Officer and Head of Group Technology & Operations at DBS Bank.

David brings with him over 25 years of experience in the financial service industry and has spent over 20 years in Asia. Prior to joining DBS in 2008, he worked 20 years at JP Morgan, holding senior regional positions in Technology & Operations.

As Head of Group Technology & Operations at DBS, David manages about 10,000 professionals across the region and is focused on strengthening the bank’s technology and infrastructure platform.

David is a Director of Singapore Clearing House Pte Ltd and member of IBM Advisory Board and the National Super Computing Centre Steering Committee. He is also Board Advisor to Singapore Management University (SMU) School of Information Systems. A British citizen, David holds a Bachelor of Science Degree in Computing and Electronics, from the University of Durham in the United Kingdom.


Mrs. Chng Sok Hui
Chief Financial Officer



Mrs. Chng Sok Hui
林淑慧
Chief Financial Officer

Mrs. Chng Sok Hui is the Chief Financial Officer of DBS Group, and a member of the DBS Executive Committee. Prior to this appointment in 2008, she was the Managing Director and Head of Risk Management at DBS Group and held the position for six years.

Sok Hui is the Supervisor of the Board of DBS Bank (China) Limited. She is appointed by the Ministry of Finance (Singapore) to serve on the Board of The Inland Revenue Authority of Singapore, and serve on the Board of Singapore Exchange Limited (where she is the chairperson of the Risk Management Committee), the International Integrated Reporting Council and the Industry Advisory Board of the NUS Centre for Future Ready Graduates. She is also a Vice-Chairman of the Asian Financial Cooperation Association. Sok Hui has previously served on the Boards of Bank of the Philippine Islands, Housing & Development Board and Accounting Standards Council.


Mr. Surojit Shome
Head, DBS India



Mr. Surojit Shome
CEO
DBS Bank India

Surojit Shome joined DBS in April 2015 as Chief Executive Officer of DBS Bank India.

Surojit has more than 29 years of experience since graduating from Xavier School of Management (XLRI) Jamshedpur in 1986. Surojit has been a banker for most of his career and has had significant exposure to commercial banking, capital markets & investment banking and retail banking. Prior to his current role with DBS Bank he was the CEO for Rabobank in India (2009-2015). He has also worked with Citibank, Lehman Brothers and Nomura Securities.

Surojit holds a post-graduate management degree in Marketing & Finance from XLRI and a Bachelor of Science degree in Economics (major), Mathematics & Statistics from Presidency College, Kolkata. He attended the Executive Development Program at The Wharton School in 2004, the Rabobank Senior Leadership Program at the Harvard Business School (2011) and the Private Equity Programme at Oxford Said Business School (2011).

Surojit is currently a managing committee member of the Bombay Chamber of Commerce & Industry; he is also the co-chair of the Country Business Council (India) for the World Economic Forum’s global New Vision for Agriculture initiative.

 

Ms. Karen Ngui
Head, Strategic Marketing & Communications



Ms. Karen Ngui
Managing Director and Head
Group Strategic Marketing & Communications

Ms. Karen Ngui joined DBS in June 2005 and is Managing Director and Head of Group Strategic Marketing and Communications.

She is responsible for corporate communications, brand management, corporate advertising, strategic marketing, internal communications, sponsorships and corporate social responsibility. She leads media and issues management efforts across the DBS Group and is responsible for managing and enhancing the bank's brand positioning and establishing a consistent brand identity across all businesses and markets, including Singapore, Greater China, South and Southeast Asia.

Karen has over 25 years experience in corporate branding, marketing and communications for financial institutions. Prior to joining DBS, she was the Global Head, Brand Management and Strategic Marketing for Standard Chartered Bank.

Karen holds a Bachelor of Science degree in Environmental Engineering from University of Southern Illinois and a Masters of Business Administration from University of Iowa.


Ms. Tan Su Shan
Head, Consumer Banking and Wealth Management



Ms. Tan Su Shan
陈淑珊
Managing Director and Group Head
Consumer Banking and Wealth Management

Ms. Tan Su Shan joined DBS in July 2010 as Managing Director and Group Head of Wealth Management. She was promoted to Group Head of Consumer Banking & Wealth Management in April 2013.

Prior to joining DBS, Su Shan was Morgan Stanley’s Head of Private Wealth Management for Southeast Asia. Before re-joining Morgan Stanley in May 2008, she was a Region Head for Singapore, Malaysia and Brunei for Citi Private Bank.

Su Shan graduated with a Master of Arts from Oxford University in the United Kingdom, where she studied Politics, Philosophy and Economics. In February 2006, she was selected by Citi Private Bank to participate in the Senior Leadership Program at Harvard Business School. In May 2012, she was awarded the Distinguished Financial Industry Competent Professional (FICP) title, which is the highest certification mark for a financial practitioner in Singapore, by the Institute of Banking and Finance.


Mr. John Laurens
Head, Global Transaction Services



Mr. John Laurens
Head, Global Transaction Services

Mr. John Laurens has been Head of Global Transaction Services at DBS Bank Ltd since November 1, 2014.

Mr. Laurens served as Regional Head of Global Payments and Cash Management for Asia Pacific at HSBC Holdings plc and Hong Kong and Shanghai Banking Corp. Ltd. (Taipei Branch) since March 31, 2007.

Mr. Laurens also served as a Member of the leadership team of the Asia-Pacific PCM business. He joined HSBC in 2001 and served as its Head of Product Management, Asia-Pacific since 2001 and oversaw the development and management of HSBC's integrated cash management solutions throughout the region. Prior to that, he gained extensive experience with Citibank where he was the Head of Corporate Banking in Australia. He also held senior transaction banking positions, including Regional Head, Global Cash and Trade, Asia-Pacific with responsibility for product management. Prior to moving to Asia in 1994, he undertook a variety of roles in Europe covering relationship management, global custody, investment management and marketing. He has 21 years of banking experience, covering relationship management, sales, structured finance, operations and product management. He served as a Director of S.W.I.F.T. Scrl since 2011. He is an Associate of the Chartered Institute of Bankers.




Mr. Jimmy Ng
Head, Audit



Mr. Jimmy Ng
Managing Director and Head
Audit
DBS Bank

Jimmy Ng is Managing Director and Head of Group Audit at DBS Bank. In this role, he is responsible for strengthening the bank’s control environment, risk management and governance process. He is also a member of the bank’s Group Management Committee. Prior to that, Jimmy was a Managing Director, at Technology & Operations (T&O), at DBS Bank.

Jimmy has over 20 years of banking experience across a broad range of functions including T&O, Risk Management, Product Control and Audit. His career has spanned multiple geographies including Singapore, London and Amsterdam, focusing on setting up of new functions and migration of cross border operations. Prior to DBS, he held progressively senior positions in Morgan Guaranty Trust Company of New York, ABN AMRO Bank and Royal Bank of Scotland.

A Singaporean, Jimmy graduated from National University of Singapore with a Bachelor of Science degree (Honours), in Information Systems and holds a Masters in Business Administration degree from Nanyang Technological University.

Digital Showcases

DIGITAL TRANSFORMATION:
Technology and Culture

CYCLE
Capture Your Customers' Life Experiences
CYCLE
Capture Your Customers' Life Experience

An intuitive data driven platform that brings together unique behavioural insights to transform the way Relationship Managers engage and deepen relationships with their customers.

Zero Cash Out
Zero Cash Out

Leveraging data-driven decisioning and real-time monitoring to ensure cash availability at our Automated Teller Machines (ATMs) 24x7x365.

GANDALF
Tech Transformation
GANDALF
Tech Transformation

A massive, multi-year journey aimed at transforming our technology platforms at its core with modern infrastructure, cloud application architecture and automation, delivering huge improvements in cost, speed, reliability, flexibility and customer centricity of our technology.

@LIVE
Culture Transformation
@LIVE
Culture Transformation

A transformational platform for DBS Customer Centre employees that enables them to be Connected, Empowered, and Rewarded on the go.

DBS Developers
API Platform
DBS Developers
API Platform

DBS Developers, the world’s largest banking API platform, boasts 155 APIs at launch for Singapore across more than 20 categories such as funds transfers, rewards, PayLah! and real-time payments. The platform offers the world’s largest number of and most relevant banking APIs for companies, whatever their focus, from fintech to lifestyle to build upon – and more categories will be added in response to demand.

CONSUMER and SME
(Singapore, Hong Kong)

Bancassurance
Your Financial Profile
Bancassurance
Your Financial Profile

Your Financial Profile is Singapore’s first mobile-based financial planning and application tool for Relationship Managers, designed for greater levels of customer engagement, convenience and satisfaction.

POSB Smart Buddy
POSB Smart Buddy

The world's first in-school wearable designed to help students to track their savings and spending habits.

CONSUMER and SME
(Growth Markets)

digibank
digibank

digibank by DBS is all about reimagining banking. As India’s first mobile-only bank, it turns banking on its head by doing away with branches, forms, signatures and call agents. Instead, front and centre are biometrics, artificial intelligence (AI), analytics and dynamic security.

DBS partnering Tally
DBS partnering Tally

A game-changing partnership delivering integrated banking services to India SMEs for their everyday businesses.

Institutional Business

DBS Treasury Prism
DBS Treasury Prism

A revolutionary digital solutioning and insights platform for corporate treasurers to create customised simulations of cash management structures.

DBS iWealth™
DBS iWealth™

A first of its kind digital Wealth platform in Singapore that integrates banking and wealth management, built with and for our clients. It extends beyond customer engagement and stickiness to include online acquisition and investment transactions, thereby generating revenue and reducing cost to serve.

Future of Auditing
Future of Auditing

A showcase of Audit’s interactive touch-enabled 84” command centre, which leverages artificial intelligence and software robots to monitor trading irregularities. These technologies have enabled a paradigm shift in the auditing profession, and won national and regional awards in engineering.

Floor Plan

Social Enterprises

At DBS, we believe the future of business lies in being a Force-for-Good. The DBS Foundation champions social enterprises (SEs) across the region to enable them to scale and enhance their social impact through their innovative and sustainable businesses. Two SEs that we work with, Bettr Barista and Box Green, will be featured at DBS Investor Day 2017.

 

 

HOW TO GET THERE

1 Fusionopolis View, Singapore 138577

 

 

Location

Mon-Fri after 5/6 PM

Mon-Fri before 5/6 PM

Remarks

Fusionopolis One $1.00/30min from 7am to 6pm $1.00/entry from 6pm to 7am
the following day
10min grace period
Fusionopolis Two $1.00/hr or part thereof
(per min. charging)
S$1.00 per entry Motorcycles:
$0.65 per entry
Ayer Rajah Industrial Estate (Blk 79) $0.50/30min from 8am to 5pm $0.50/30min from 8am to 5pm 10min grace period
SPRING Singapore $0.50/30min from 7am to 6pm $2.50/entry from 6pm to 7am
the following day
Biopolis 3 $1.20/hr from 7am to 7pm $3.00/entry from 7pm to 7am
the following day

SPARKS Mini-series

Contact

Jonathan Tan
[email protected]