KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
Prevent Unauthorized Transactions in your demat account --> Update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from Depositories on the same day.
*Issued in the investors interest.
For any grievances related to Designated Depository Participant (DDP) and Custodian Services for your Investment in Indian Securities please do send us an email on BusinessCarein@dbs.com and we shall respond to your grievance at the earliest.
(Business Hours: Monday to Saturday 10 am to 4 pm)
In absence of response/complaint not addressed to your satisfaction, based on depository with whom you have the demat account, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or with CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.gov.in/scores/Welcome.html.
Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.
No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.
Filing compliant on SCORES – Easy & quick
Click here to read the circular on Investor Charter and Disclosure of Complaints by Merchant Bankers (Debt Market)
For the Investor Grievance Register, click here
FOREIGN ACCOUNT TAX COMPLIANCE ACT (FATCA) & COMMON REPORTING STANDARD (CRS)
You authorise us, our staff and any other person who by reason of their scope of work or capacity or office have access to our records, registers or any correspondence or material with regards to all to your personal and account information (“Personal Information”), to disclose any Personal Information, where such disclosure is required by any applicable laws (including applicable laws imposing any reporting and/or withholding obligations on us such as those relating to the United States Foreign Account Tax Compliance Act (FATCA) & Common Reporting Standard (CRS) as may be amended, superseded or replaced), to:
(a) any of our branches, representative offices, related companies, subsidiaries, or any of our other offices, wherever situated;
(b) any government, quasi-government, regulatory, fiscal, monetary or other authority, agency body or person, whether in India or elsewhere; and
(c) any party to whom we are under a duty to disclose or where we in good faith deem it in our interest to make such disclosure
You will promptly notify us in writing of any change in:
(a) your particulars, circumstances, status, including any change in citizenship, residence, tax residency, address(es) on record, telephone and facsimile numbers and email addresses; and
(b) (where applicable) your constitution, shareholders, partners, directors or company secretary, or the nature of your business.
You will cooperate fully in respect of any enquiry that we may make for the purposes of compliance with any applicable law including (including the laws relating to the United States Foreign Account Tax Compliance Act and Common Reporting Standard as may be amended, superseded or replaced and/or any other reporting and/or withholding requirements of any government) including promptly providing all relevant information, details and/or documents as may be necessary to enable us to comply with the same.
Any sum that may be payable by us to you shall be subject to all applicable laws, including any withholding tax requirement, foreign exchange restriction or control. You agree and acknowledge that pursuant to the foregoing we may perform, or cause to be performed withholding of any monies payable to you, deposit any such monies into a sundry or other account and/or retain such monies pending determination of the applicability of such withholding tax requirement, foreign exchange restriction or control. We shall not be liable for any losses that may be incurred by reason of such withholding, retention or deposit.
You agree that we have a right to terminate your account at any time without having to give any reason or notice.
If there is any inconsistency between the terms herein and any other terms governing the relevant product and/or service, the terms herein shall prevail insofar as they relate to our compliance with tax, reporting and/or withholding requirements (including but not limited to the United States Foreign Account Tax Compliance Act & Common Reporting Standard as may be amended, superseded or replaced).
CSR Policy
Customer Service Policy
DBIL Business Continuity Measures
DBIL Statutory Audit Policy
Fair practice code for lenders
Policy for Co-lending of Loans
Settlement of Death Claim Policy
Policy for refund/adjustment of ‘interest on interest'
Resolution Framework – 2.0: Resolution of Covid-19 related stress of Individuals and Small Businesses
Cheque Return Policy
Citizen's Charter
Compensation Policy
Customer Right Policy
DBS Deposit Policy
Grievance Redressal Policy
Chairman, DBS Board and Senior Management are committed to deliver fair dealing outcomes for our customers.
As a bank born and bred in Asia, we believe in building relationships with our customers and doing the right thing by our customers. Applying these principles to our day to day business activities, we commit to:
DBS has taken proactive steps to build towards delivering fair dealing outcomes for our consumer banking customers in India. We have:
DBS will continue to put in place best practices, so as to uphold the standards expected of a leading bank in Asia.
Click here
At DBS Bank India Limited (DBIL), we want to make sure that you get only the best of services from us, services which you - our valued customer, deserve.
DBS Bank India Limited (DBIL) is a Wholly Owned Subsidiary (WOS) of DBS Bank Ltd (DBL); headquartered in Singapore. As a matter of sharing best practices, DBIL will draw on experience and expertise of DBL when dealing with complex, long tenor, large or important transactions to ensure that the minimum acceptance criteria of the group are met. Further DBIL will reckon or consider certain policies and standards prescribed by DBL and adapt to Indian regulations to ensure that the operations meet the minimum acceptance criteria of service standards.
The bank shall ensure that all the complaints received are recorded and resolved, and shall also ensure effective monitoring mechanism to ensure customer complaints are resolved in a proper and time bound manner with detailed advice being passed onto the customer about their queries.
To know more, visit https://www.dbs.com/in/treasures/common/redressal-of-complaints-and-grievances.page
Customer Facilitation Centers - RTGS and NEFTFor more information, click here.
Corporate Identity Number: U65999DL2018FLC329236Corp Office: First Floor, Express Towers, Nariman Point, Mumbai 400021. Tel: + 91 22 6638 8888 Fax: +91 22 6638 8899Regd. Office: GF: Nos.11 & 12, Capitol Point, Baba Kharak Singh Marg, Connaught Place, Delhi 110001. Tel: + 91 11 6653 8888 Fax: +91 11 6653 8899
DBS Bank India Limited: Doorstep Banking DBIL shall offer Doorstep banking (DSB) for Branch Banking Customers certain customer segments including Senior Citizens of more than 70 years of age and differently abled or infirm persons (having medically certified chronic illness or disability) including those who are visually impaired.
List of services offered under Doorstep Banking Services
Financial services:
Non-financial services:
Various modes of requesting the above listed services shall include via e-mail, telephonic instructions initiated by Self or through DBS India Relationship Managers or Branch Customer Service personnel.
List of Branch locations wherein doorstep banking service can be availed.
DBS would offer the doorstep services in the below cities.
Note: list of branches shall be periodically updated on DBS India website.
In other cities or locations where DBS India branches are located, the doorstep banking services will be provided on a best effort basis
How to avail services through DSB facility?
Customer can place request for availing DSB services through e-mail, telephonic instructions initiated by Self or through DBS India Relationship Managers or Branch Customer Service personnel.
Eligibility criteria for availing DSB services
For Doorstep Banking Services (DSB) Charge Schedule and General Terms and Conditions click here
List of Branches click here
To know more, click on one of the below links:EnglishOther languages
‘RBI Kehta Hai’ is an initiative of the Reserve Bank of India to educate the public about its regulations which are aimed at enhancing the quality of customer service in banks. Be a well-informed bank customer to make a better choice, isiliye…
“RBI Says…Be Aware, Be Alert!”
Click here to know more!
Make savings a habit
Avoid public charging ports
The RBI cautions the public not to undertake forex transactions on unauthorised ETPs or remit/deposit money for such unauthorised transactions. Resident persons undertaking forex transactions for purposes other than those permitted under the FEMA or on ETPs not authorised by the RBI shall render themselves liable for penal action under the FEMA.
To Know More, click here
RBI has placed on its website an “Alert List" of entities which are neither authorised to deal in forex under the Foreign Exchange Management Act, 1999 (FEMA) nor authorised to operate electronic trading platforms for forex transactions.
To Know More of such entities, click here.
RBI urges the members of public to practice safe digital banking by taking all due precautions, while carrying out any digital (online / mobile) banking / payment transactions. These will help in preventing financial and / or other loss to them.
To read more, click here
As per RBI Circular titled - ‘Prudential norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances - Clarifications’ dated 12 November 2021 and amendment thereto vide RBI circular dated 15 February 2022, the Borrower’s loan account shall be classified as Special Mention Account (SMA) and Non-Performing Asset (NPA) as per the concepts / clarifications / illustrative examples on the due dates and SMA Specification / NPA Classification Dates (as per details given below).
For Home Loans from DBS Treasures, kindly refer to ‘RBI Circular: Customer Education Regarding Asset Classification’ given under ‘Useful Links’ section at our DBS Home Loans webpage
Retail / Individual customers or borrowers may refer to FAQs here.
For Personal Loans from DBS DigiBank, kindly refer to our Personal Loan FAQs Section available at digibank personal loans websiteSME Borrowers may refer to the FAQs available at SME Banking Home page
Corporate Borrowers may refer to the FAQs available at Corporate Banking Home page
The Reserve Bank has released a booklet, “BE(A)WARE” on the common modus operandi used by fraudsters and precautions to be taken while carrying out various financial transactions.
The booklet aims to enhance public awareness about various types of financial frauds perpetrated on gullible customers while carrying out digital payments and other financial transactions. The booklet elaborates on safeguards against commonly used fraudulent techniques, such as, SIM swaps, vishing/phishing links, lottery, etc., including fake loan websites and digital apps.
To read the booklet, click here.
RBI cautions against frauds
FAQs on DBS ATMs
Do's and Don'ts at a DBS ATM
Asia’s Safest Bank, 2009 – 2023, Global Finance
Best Bank in the World 2022, Global Finance
World’s Best Bank 2021, Euromoney
India’s Best International Bank 2021, Asiamoney
World’s Best Banks - #1 in India 2021, Forbes
World’s Safest Commercial Bank 2021, Global Finance
