DBS mBanking - Terms and Conditions| DBS Bank India

DBS mBanking - Terms and Conditions

Terms and Conditions for “digibank by DBS”

These Terms & Conditions(T&Cs) govern and apply to the use of “digibank by DBS” (hereinafter referred to as “digibank”) as mentioned hereunder and are in addition to these T&Cs agreed by you for usage of the internet banking (iBanking) facility as available under the following link:

http://www.dbs.com/in/personal/transact/ibanking/terms-and-conditions.aspx

All capitalized terms used in these T&Cs and not otherwise defined herein shall have the meaning as mentioned in the T&Cs for the iBanking terms and conditions. In these T&Cs “users”, “you" and “your" shall mean the customer and authorized users of the collectively. "Bank", "We", “our" and" us" refers to DBS Bank India Limited and its successors and assigns or to any affiliate if any services are being provided by an Affiliate under these T&Cs. You hereby confirm that the Banking Services shall be used only by you or your authorised representative only.

These terms and conditions are applicable to the existing customers of the Bank, who are eligible to download the mobile banking application for use of mobile banking services (digibank) provided by us. This Service is currently available on iPhone with IOS version 5 and above, Android Phones with version 2.3 and above. There will be no obligation on the Bank to support all the versions of the Mobile Phone software.

You are requested to read these terms and conditions carefully before using digibank. By accepting these terms and conditions You shall be deemed to have consented to the use of digibank App of the Bank and will also be deemed to have accepted and will be bound by these terms and conditions as amended from time to time as displayed on Bank's website.

For transacting through digibank app the below listed terms and conditions are in addition to the iBanking terms and conditions applicable. Any change in the iBanking Terms and Conditions will be applicable and to be accepted for the usage of digibank app as well.

1. Definition: In this section the following words and phrases have the meaning set opposite them unless the context indicates otherwise:
  1.1 "digibank" is a banking service provided to the you through the use of Mobile Phone including enquiry about balance in the Account(s), details about transactions, transfer of funds and other services as the Bank may decide to provide from time to time to its customers("Services").
  1.2 "Mobile Phone" means the handset with requisite accessories, equipment attachments and other software which maybe owned/possessed by the cellular service subscriber/provider.
  1.3 "Cellular Service Provider" hereafter referred to as "CSP" refers to the GSM/GPRS/EDGE/WI-FI Service provider (for operation of Mobile Phones/tablets etc)/any aggregator who have entered into an agreement with the Bank for provision of digibank to its customers.
2. Applicability of Terms and Conditions: By applying for and allowing Authorized Users access to the digibank for the first time where your Authorised User accepts these terms and conditions, it shall amount to deemed acknowledgement and acceptance of these terms and conditions by you.
3. Eligibility: All customers of the Bank with a primarily relationship of the savings account are eligible to operate digibank, subject to the mode of operations registered with the Bank
4. digibank:-The Bank shall endeavour to provide to the you through digibank app, such Services as the Bank may decide from time to time.
  The Bank reserves the right to decide the type of Services which a category of client may be offered on each account and may differ from category to category. Bank's decision in this regard shall be final and binding. The Bank may also make additions/deletions to the digibank offered through DBS digibank at its sole discretion.
5. Only those Accounts opened with the Bank and linked to the respective user's ID and having iBanking registration will be permitted to access digibank.
The digibank also includes:

a. Registration with Debit Card and Debit Card PIN to create username and password.
b. View all the accounts and product holdings on dashboard and account details.
c. Opening of Fixed Deposit:
Term Deposits:

Term and Interest: You can create a Term Deposit only if you have an active account. In case of recurring term deposit, instalments will be paid regularly on or before the agreed date and no instalments will be in arrears during any month. If no date is agreed, the last date of the month will be considered as the date of payment. In case of default(s) in the payment of periodic instalment under the Recurring Deposit Scheme, we will pay the interest on the recurring deposit as per the contracted rate. Bank reserves the right to change the rates as and when decided.

Details about various periods, current rates of interest and minimum deposits are available on the Website. Rate of interest is subject to Bank's own discretion (subject to the directives/guidelines that may be issued by RBI) from time to time. Bank reserves the right to offer differential rates over a prescribed value as decided from time to time by Bank and in accordance with RBI guidelines. Interest will be paid on a compounding basis for term deposits with tenure of one quarter or more.

Term Deposit Confirmation: Bank will issue a "Term Deposit Confirmation Advice" for Term Deposit/s and the same can be downloaded from digibank. The Term Deposit Confirmation is only for the purpose of confirming to our Customer the fact of his/her successful Term Deposit placement with Bank and will not be treated as a receipt. In the event of a partial withdrawal of the Term Deposit/s, a new Term Deposit Confirmation Advice will be made available for download within digibank for the reduced deposit amount. As soon as this new Term Deposit Confirmation Advice is issued to you, the earlier or the old deposit confirmation will be treated as cancelled, without any further act or communication on the part of Bank. Term Deposit/s are not transferable and are payable on maturity in general.

Renewal: Term Deposits with a reinvestment option will be renewed with interest upon deposit maturity. Term Deposit with an interest pay-out option will be renewed only with principal upon deposit maturity. Interest on Term Deposit will be credited to the account or as per the instructions given by you and agreed to by us. The renewal will be in accordance with the provision of the relevant RBI scheme/guidelines in force at the time of renewal.

Premature Closure: The Bank generally does not permit partial premature withdrawal of Term Deposits; however, premature withdrawal of the same may be permitted at the discretion of the Bank. If premature withdrawal is permitted, the payment of interest on Term Deposit may be allowed in accordance with the prevailing stipulations laid down by RBI, as well as guidelines issued by the Bank in this regard. In this regard any directions of RBI or Income Tax authorities will be followed.

The Bank will permit Term Deposit depositors to prematurely break Term Deposit provided that the recovery of interest already paid is recovered from the proceeds of such Term Deposits, as the case may be.

Tax is deductible by Bank if the total interest earnings of all your resident Term Deposits during the financial period of 1 April to 31 March are in excess of the applicable threshold amount prescribed by the Government of India. The deduction of tax is on a payment basis, except as at 31 March when it is on an accrual basis. The rate at which the tax will be deducted will be as per the applicable/governing laws. Once the tax has been deducted by Bank, it will not be refunded, and obtaining the requisite refunds on account of tax deducted at source will be solely your liability and responsibility.
Maturity proceeds from Term Deposits will be credited to the account of the Customer.
d. Statements of Account

A monthly Electronic Statement will be available on digibank as per the Bank's record. The Electronic Statement will be available for download on a frequency as determined by the Bank. Unless disputed by you within 14 (fourteen) days of the Electronic Statement being made available for download, the same will be deemed to be correct. Bank reserves the right to rectify discrepancies, if any, at any point in time. If you delay in examining the Electronic Statement or in reporting a discrepancy or problem, it may affect our ability to rectify the discrepancy or resolve the problem, and you will be liable for the losses that may occur. You further confirm/declare that any lapse, omission, or negligence on your part to notify us about any such doubtful debit/withdrawal in time, will not render us liable for any consequences resulting therefrom. You authorise us to engage and utilise the services of Third Parties/Vendors for generation of Electronic Statements and/or other documents/material.

In addition, we reserve the right, without prior notice to you, to add and/or alter the entries in the Electronic Statement and transaction advices, deposit advices and records.

Without prejudice to the foregoing, at our discretion, we may, upon your request, allow you to receive an Electronic Advice in respect of Content provided by us from time to time. An Electronic Advice maybe be delivered by email, through Mobile Devices and/or other electronic means subject to the relevant terms and charges of your or any Third Party's network, telecommunication or Mobile Phone service provider(s).

You agree and acknowledge that an Electronic Advice may be delayed or prevented by factors affecting the service providers and other relevant entities and we do not guarantee the delivery, time lines or accuracy of the Electronic Advice or Content.

You also acknowledge that Electronic Advice may be subject to certain time lags and/or delays.

We reserve the right to vary the features of any Electronic Advice and to suspend or terminate an Electronic Advice service at any time. We will not be liable to you or anyone else for losses, damages or expenses arising from (a) non-delivery, delayed delivery or wrong delivery of an Electronic Advice; (b) inaccurate or inadequate content; or (c) use or reliance by you or any third party on the contents of an Electronic Advice for any purpose, including investment and business purposes. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, accuracy, adequacy, currency or reliability is given in respect of the Content. We further do not warrant the security of any information transmitted to you through Electronic Advice. You acknowledge and accept the risk of the Electronic Advice being accessed by unauthorised third parties.

The data or information relating to Accounts provided by us (statements of account etc.) via digibank may not be conclusive as to the latest current balance as certain transactions may have been made without the relevant entry being made in time when the data or information was provided. The data or information provided is therefore not binding except where expressly stated. Further, the information provided to you through digibank is not updated continuously but at regular intervals. Consequently, any information supplied through digibank will pertain to the last downloaded Electronic Statement. Monthly statements of account for the last 10 years will be available through digibank; however, this duration is subject to discretion of the Bank.

At our discretion, we may, upon your request, allow you to receive specific and timely prompts (collectively, the "Alerts") in respect of certain Content provided by us from time to time. Each Alert may be notified by email, pop-up screen in your browser and/or Mobile Devices subject to the relevant terms and charges of your network or Mobile Phone service provider(s). You agree and acknowledge that an Alert may be delayed or prevented by factors affecting the service providers and other relevant entities and we do not guarantee the delivery, timeliness or accuracy of the Alert. You also acknowledge that the information in respect of any Alert may be subject to certain time lags and/or delays. We reserve the right to vary the features of any Alert and/or to terminate any request for any Alert at any time.

We will not be liable to you or anyone else for losses, damages or expenses arising from

a. Non-delivery, delayed delivery or wrong delivery of an Alert;
b. Inaccurate or incomplete content of an Alert; or
c. Use or reliance by you on the contents of an Alert for any purpose, including investment and business purposes.

e. Funds transfer via IMPS, NEFT, RGTS, and UPI

a. Fund Transfer Through digibank

When the fund transfer facility is made available to you, it may be used for transfer of funds from your account to other accounts/prepaid payment instruments belonging to third parties maintained at DBS and/or at any other bank or third party in India. In the event such transfer of funds is from account to accounts belonging to third parties maintained at any other bank, which falls under the network of Reserve Bank of India's Electronic Fund Transfer system, then the same will be governed by the Terms and Conditions applicable to National Electronic Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS)/Immediate Payment Service (IMPS) of RBI as provided on the Website. You will be responsible for keying in the correct account number, Mobile Money Identifier (MMID) and Indian Financial System Code ("IFSC") and other details, as required, for the fund transfer request.
In no case will DBS be held liable for any erroneous transactions incurred arising out of or relating to your entering the wrong account number and/or IFSC Code. DBS will endeavour to effect funds transfer transactions received through digibank subject to availability of sufficient funds in the account. DBS will specify from time to time the limit for carrying out various kinds of funds transfer or any other services through digibank app/Website. This facility will be provided in accordance with the arrangement between DBS, its Affiliates and Providers and as per conditions specified by DBS from time to time.

Terms and Conditions Governing National Electronic Funds Transfer ("NEFT")/Real Time Gross Settlement ("RTGS")

DBS Bank will provide the NEFT Facility, RTGS and Immediate Payment Service ("IMPS") as a part of DBS Bank's electronic payment services in accordance with the guidelines as stipulated by RBI and subject to the Terms and Conditions specified herein:

a.1 Definitions (applicable to this section)

a. "Customer" means the applicant/remitter using the NEFT/RTGS service.
b. "NEFT Facility" means the Electronic Funds Transfer Facility through RBI NEFT System.
c. "RTGS Facility" means the Electronic Funds Transfer Facility through RBI RTGS System. Words or expressions used in this document, but not specifically defined herein will have the respective meanings assigned to them in RBI NEFT Regulations, 2005. The relevant RTGS regulations will be required to be incorporated.

a.2 Scope of the Arrangement

a. This arrangement will govern every payment order issued by you.
b. You understand and agree that nothing in this arrangement will be construed as creating any contractual or other right against RBI or any participant in the NEFT System/RTGS/IMPS other than the Bank.

a.3 Your Rights and obligations

a. You will be entitled, subject to other Terms and Conditions of this arrangement, to issue payment orders for execution by us.
b. Payment orders will be issued by you in the form and manner set out, complete in all particulars. You will be responsible for the accuracy of the particulars given in the payment order issued by you and will be liable to compensate us for any loss arising on account of any error in the payment order.
c. You will be bound by any payment instruction executed by us if DBS Bank had executed the payment instruction in good faith and in compliance with security procedures, provided that you will not be bound by any payment instruction executed by us, if it is proved that the same was not issued by you and that it was caused either by negligence or a fraudulent act of any employee of DBS Bank.
d. You will ensure availability of funds in your account properly applicable to the payment order before the execution of the payment order by DBS Bank. However, if we execute the payment order without properly applicable funds being available in your account, you will be bound to pay us the amount debited to your account for which an NEFT/RTGS/IMPS was executed by DBS Bank pursuant to its payment order, together with the charges including interest payable to DBS Bank.
e. You hereby authorise us to debit your account any liability incurred by DBS Bank for execution by us of any payment order issued by you.
f. You agree that the payment order will become irrevocable when it is executed by us.
g. You agree that you will not be entitled to make any claim against any party in RBI NEFT System/RTGS/IMPS except DBS Bank.
h. You agree that no special circumstances will be attached to any payment order executed under the NEFT Facility/RTGS Facility.

b. Terms and Conditions applicable to UPI Facility

This Section (“UPI Terms”) applies to and regulates the provision of UPI fund transfer and fund collection facility provided by DBS Bank India Limited. DBS shall provide to the Customer, UPI facility in accordance with the UPI rules, regulations, circulars and/or guidelines issued by the National Payments Corporation of India, Reserve Bank of India (“RBI”), DBS’ policies specified from time to time (collectively referred to as “Guidelines”). UPI Facility shall be subject to the Terms and Conditions herein specified.

By applying for, accessing and/or availing the UPI Facility, you hereby accept these UPI Terms, which shall govern the provision of the UPI Facility by DBS. These UPI Terms shall be in addition to and not in derogation of the Terms and Conditions applicable to your DBS’ Account/s.

You may hereby understand and agree that nothing in these UPI Terms shall be construed as creating any contractual or other rights against NPCI or any participant in the UPI System other than DBS.

b.1 Definitions and Interpretations

For the purposes of this Section, unless otherwise set out, the following terms will have the meaning as set out hereunder.

“Foreign inward remittance through UPI System” shall means the money received in your UPI Linked Account from Singapore.

“Merchant/s” shall mean and include persons/entities/body of individuals who provide goods and services against payment through UPI.

“NPCI” means National Payments Corporation of India.

“Payment Order” means an unconditional instruction issued by the Customer electronically to DBS (either through DBS’ internet banking facility or short message service (SMS) or unstructured supplementary service data (USSD) or interactive voice recording (IVR) services provided by DBS or digibank app or DBS ATMs or through such other means, as may be made available by DBS from time to time) to effect a fund transfer for a certain sum of money expressed in Indian rupees, to the beneficiary account of a beneficiary by debiting Customer’s UPI Linked Account/s.

“PSP or Payment Service Provider”

refers to banks which are allowed to acquire customers and provide payment (credit/debit) services to Customers.

“UPI Linked Account(s)” refers to the account bank account and includes resident savings/current bank account held with any bank in India participating in the UPI System, to be used for operations through the UPI Facility.

“UPI Unified Payment Interface” service provided by NPCI to transfer and collect funds electronically through UPI System.

“UPI Facility” means the Unified Payments Interface service based electronic fund transfer and fund collection facility extended by DBS to its Customer/s through the UPI System as per the Guidelines.

“UPI System” means UPI services offered by NPCI, in collaboration with its member banks, through NPCI owned and managed software and systems.

Interpretation

The clause headings in these UPI Terms are only for convenience and do not affect the meaning of the relative clause. Words or expressions used in this form, but not specifically defined herein shall have the respective meanings assigned to them by NPCI.

b.2 UPI Facility

i. You understand that UPI Facility provides anytime electronic fund transfer or fund collection service to the customers of UPI member banks who extend UPI Facility to its customer. You have the option to send funds, receive funds or respond to funds collection from digibank in a secure manner including for any of your UPI Linked Account/s. You can even add funds to your account.
ii. As a PSP, DBS will provide UPI Facility in the existing digibank which will use the NPCI’s UPI libraries to facilitate payment services.
iii.
a. In case you are desirous of availing the UPI Facility, you shall by way of a registration on digibank, in such form, manner and substance as DBS may require, apply for UPI Facility. DBS shall be entitled, at its sole discretion, to accept or reject such application/s. On digibank, you will be required to set a Virtual Payment Address (“VPA”) with your account with DBS for the purpose of availing UPI Facility and before commencing first transaction. You can link other UPI enabled bank account/s through a one-time registration process prescribed by NPCI before transacting from the other UPI Linked Account/s.
b. You hereby agree that in the event there are insufficient funds in your UPI Linked Account, DBS may decline Payment Order/s. You hereby authorize DBS to debit the DBS account or UPI Linked Account with DBS for any liability incurred by DBS on your behalf for execution of the instruction/Payment Order issued by you or your authorised representative. You hereby understand and agree that once a fund collection request is approved, the funds will be credited in the respective UPI Linked Account from which the fund collection request was initiated. You hereby understand and agree that such amounts once credited to the UPI Linked Account cannot be reversed by you or your authorised representative.
c. You hereby acknowledge the risks involved in the electronic instruction and processing of transactions. DBS, its affiliates and shall not be liable for any unauthorized persons accessing the records or UPI Linked Account(s) or information through the use of UPI Facility. You hereby agree to not hold DBS liable for unavailability of UPI Facility due to any downtime.
d. You hereby agree that the UPI Facility is being extended by DBS in accordance with the RBI guidelines on mobile banking and the same are subject to change.
e. You will have an option to delete VPA in digibank. The VPA once deleted cannot be re-issued to any person for next two (2) years or such other period as may be prescribed under the Guidelines. Any funds received at the deleted VPA will be rejected.
f. DBS may refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence of any instruction. All instructions, requests, directives, orders, directions, entered by you or your authorised representative are based upon your decisions and are the sole responsibility of yourself or your authorised representative
g. You hereby agree not to make any claim against RBI and/or NPCI in respect of the UPI Facility.
h. All the records of DBS generated by the transactions arising out of the use of the UPI Facility, including the time the transaction is recorded shall be conclusive proof of the genuineness and accuracy of the transaction.
i. Foreign Inward Remittances through UPI System is activated and enabled for Customer availing UPI Facility. Under this facility, when a remitter enters your UPI ID for transferring / remitting the funds from Singapore, then, for validation purpose, we will share your details i.e. Name And Account Number with our Singapore counterparts, Banking Computer Services Ltd (BCS) and DBS Bank Singapore. However, the remitter/ sender will only be able to see your details in partially masked format.
In case you wish to opt- out of this remittance facility, then please email us at [email protected]. Kindly note, once you opt-out you will not be able to receive funds through UPI System.
b.3 Rights and Obligations of the Customer

i. As the Customer of the BanK you can link UPI enabled bank account in digibank. Every such UPI enabled bank account shall have distinct VPA.
ii. You can issue Payment Orders from any UPI Linked Account/s, for execution by DBS. The Payment Order shall be issued by you or your authorised representative, in the form as prescribed by DBS, which is complete in all particulars. You shall provide correct beneficiary details to DBS at the time of availing the UPI Facility.
iii. You shall be bound by Payment Orders executed by DBS in good faith and in compliance with your instructions.
iv. You shall be solely responsible for accuracy and authenticity of the instructions given and/or entries made in digibank while using UPI Facility. You shall ensure that all the instructions/Payment Orders are in the form and manner specified by DBS. Any liability arising out of incorrect entry/ies shall rest solely with yourself. You shall be liable to and agree to indemnify DBS for losses arising due to error in the Payment Order.
v. As our Customer you hereby authorize DBS to act as a PSP and debit UPI Linked Account(s) with DBS as per Payment Orders/Your instructions.
vi. You shall ensure availability of funds in your UPI Linked Account(s) towards the fulfilment of the Payment Order before or at the time of the issuing Payment Order. You shall not give any debit instructions in excess of funds available in the relevant UPI Linked Account. If DBS at its own discretion processes the transaction instruction, in spite of insufficient funds in the UPI Linked Account/s with DBS, then you shall be liable to immediately pay to DBS the amount paid by DBS to process the Payment Order/s.
vii. You hereby agree that the Payment Order shall become irrevocable when it is issued.
viii. You have the right to delete your VPA from digibank at any time. You hereby agree that once the VPA is deleted, you cannot perform any transaction linked to the relevant VPA.
ix. You hereby agree to pay such fees and charges as may be specified by DBS from time to time for availing UPI Facility. x. Illegal or improper use of the UPI Facility shall render you liable for payment of financial charges as may be specified by DBS including suspension of UPI Facility by DBS.

b.4 Rights and obligations of DBS

i. DBS shall execute a Payment Order issued and duly authorised by you or your authorised representative unless: (a) the funds available in the UPI Linked Account(s) of yours are not adequate or funds are not properly applicable/available to comply with the Payment Order (b) the Payment Order is incomplete/ambiguous or it is not issued in the agreed form, (d) DBS has reason to believe that the Payment Order is issued to carry out an unlawful transaction (e) the Payment Order cannot be executed under the UPI System or (f) certain documents/information requested from you are pending to be received.
ii. No Payment Order issued by you shall be binding on DBS until DBS has accepted it.
iii. DBS shall, for execution of every Payment Order, be entitled to debit your Account(s) with the amount of the funds to be transferred together with applicable charges payable thereon.
iv. DBS shall make available a record of last 100 transactions done using the UPI Facility in digibank for reference.
v. DBS for providing the UPI Facility to you shall follow the Guidelines and more specifically process prescribed by NPCI in this regard including but not limited to process for settling of timed out transactions within the time limit prescribed by NPCI.
vi. DBS shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Account(s) or any other account with DBS, to the extent of all outstanding dues, whatsoever, arising as a result of the UPI Facility extended to and/or used by you as the Customer of the Bank.
vii. DBS reserves the right to seek such documents or information from you as deemed fit, before acting on your instruction(s).

b.5 Discontinuation

i. If you wishe to discontinue the use of UPI Facility, you have the option to delete the VPA/s created.
ii. DBS may at any time, with or without prior notice, partially or entirely withdraw/suspend/terminate the provision of UPI Facility. DBS shall endeavour to intimate such action to you as soon practicable.
iii. DBS has the right to suspend the transaction/s with respect to the UPI Facility if it has reason to believe that your instruction/s is/are erroneous, improper, incomplete or will lead to or expose to direct or indirect loss to DBS.

b.6 General Terms

i. Consent: You hereby authorise DBS to access all your Account(s) and records for the purpose of providing the UPI Facility.
ii. Limitation of Liability: DBS will not be liable for delay in the completion of fund transfer instruction except where there is gross negligence attributable to its omission by DBS, or lack of due care, or fraud on the part of any employee of DBS. While DBS shall endeavour to promptly execute and process the transactions as proposed to be made by you, DBS shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law. You hereby understand and acknowledge that DBS does not represent, warrant, guarantee or assume any responsibility for the quality, sufficiency or delivery of any goods/services provided by any Merchant pursuant to Payment Order and DBS shall not be liable for any loss or damage caused arising from goods purchased or services availed by you from the Merchant/s. You hereby agree to liaise with relevant Merchant for all grievances. DBS shall not be liable if it does not or is unable to stop or prevent the implementation of any erroneous instruction issued by you as the Customer of the Bank.
iii. Indemnity: You hereby agree to indemnify and hold DBS, its affiliates, directors and officers harmless and indemnified against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by DBS as a result of (a) incorrect entries/Payment order by you or your authorised representative (b) violation of these UPI Terms by you or your authorised representative or (c) Insufficient balance in your Account for processing the instruction.

c. Pay bills & credit card

Bill Payment
You may make a bill payment/s from your digibank to certain Billing Organisations.
The Bill Payment facility is subject to the following:

a. You acknowledge and recognise that DBS is merely providing a platform for Bill Payment facility at your request.
b. DBS reserves the right to add or remove a Billing Organisation in digibank at any time.
c. In order to make a bill payment, you will be required to enter the identification details, relevant consumer reference number and such other details as may be required by each Bill Payment transaction and you will be responsible for the accuracy of the details provided.
d. You also agree to inform DBS of any change in identification details as registered with the Billing Organisation through digibank.
e. You consent to the Billing Organisation disclosing your billing details to DBS.
f. While DBS will take all reasonable steps to ensure the accuracy of the billing details, it will not be liable for bill payments with incorrect details including late payment charges, loss, duplicate or incorrect payments made from your Account. You will not hold DBS responsible for any loss, damages, etc. that may be incurred/suffered by you if the information provided by you or the Provider turns out to be inaccurate/incorrect and for the biller rejecting the bill amount because of incorrect or incomplete entries.
g. You agree that any disputes on bill details will be settled directly with the Billing Organisation and DBS's responsibility is limited to provision of information received from the Providers.
h. You agree that the record of the instructions given and Transactions with DBS will be conclusive proof and binding for all purposes and can be used as evidence in any proceeding
i. You agree that we are at liberty to withdraw at any time the Bill Payment facility, or any services provided there under, in respect of any or all account(s) without assigning any reason whatsoever, without giving you any notice.
You hereby agree that you shall not attempt or permit others to attempt accessing your Account with the Bank through any unauthorised means. You shall not part with your user ID and password to unauthorized users.
Your Liability:-

You shall be responsible for the correctness of information supplied by you to the Bank through the use of digibank or through any other means succahs electronic mail or written communication. You shall while availing digibank be solely responsible and liable for the accuracy and authenticity of the instructions provided to the Bank and the use of digibank by the Authorized Users or any other person on your behalf.
Where the Bank considers the instructions to be inconsistent or contradictory it may seek clarification from the Authorized User from who the instructions have originated before acting on such instructions. The Bank may however, in its discretion, act upon any such instruction as it may deem fit and you agree to be bound to such actions of the Bank. The Bank shall have the right to suspend digibank, whether generally or specifically in relation to an Authorized User or a particular client, if the Bank has reason to believe that the operation of the Services or acting upon any instructions of an Authorized User may lead to direct or indirect loss or may require an indemnity from the client(s)before continuing to operate digibank.
You accept that all information / instructions will be transmitted to and/ or stored at various locations and be accessed by personnel of the Bank(and its Affiliates).The Bank is authorised to provide any information or details relating to the Client to a third party to facilitate the Bank in the providing the Facility and so far as is necessary to give effect to any instructions.
The Bank does not accept any liability for the consequences arising out of erroneous information supplied by the you/the CSP.
You will take all reasonable steps to ensure the accuracy of the statement, the Bank is not liable for any error, which may happen due to reasons beyond its control like data getting corrupted in transmission.
You shall be liable for losses arising out of the unauthorized transactions occurring in your Accounts if you compromised with your credentials including your login ID and password with unauthorized person(s).You agree/s that the access to digibank is through your Mobile Phone and any transaction which originates from the same whether initiated by you or not shall be deemed to have originated from you.
You shall be liable for all loss from unauthorized transactions in the Accounts if you have breached any of the terms and conditions or contributed or caused the loss by negligent actions such as, but not limited to, the following:
In case of change in or termination of the registered mobile number or not informing the Bank about the change/termination of the registered mobile number. You understand that in the event of loss of Mobile Phone or it falling in the wrong hands it can be misused.
You agree to indemnify the Bank for any such misuse arising out of the same. You agree that you shall not hold Bank responsible for any loss that you may suffer in these circumstances.
Liability of the Bank:

Bank shall under no circumstance be held liable to you or your Authorized representative if digibank is not available in the desired manner for any reason beyond the control of the Bank or relating to any delay, interruption, suspension or error of Bank in receiving and processing the request and in formulating and returning responses of any information or message to and from your telecommunication equipment and the network of any CSP and Bank's system or any breakdown, interruption, suspension or failure of your telecommunication equipment, CSP and/or any third party who provides such services as is necessary to provide digibank, or there is any delay in the carrying out of the instructions for any reasons whatsoever including but not limited to natural calamity, floods, fire and other natural disasters, legal restraints, faults in the telecommunication network or network failure, non-delivery of SMS, software or hardware error or any other reason beyond the control of the Bank.
Under no circumstances shall the Bank, its employees, agents or contractors, be liable for any damages, whatsoever, whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business or any other loss of any character or nature whatsoever and whether sustained by the User or any other person.
Notwithstanding anything to the contrary stated herein, Bank shall not be involved in or in any way be liable to you for any dispute between you and a CSP or any third-party service provider (whether appointed by Bank in that behalf or otherwise). The Bank shall not be held responsible/liable in any manner for the services provided and the charges levied by the CSP in relation to digibank transaction.
lllegal or improper use of digibank by you/your Authorized User or any other person shall render you and/or your Authorized User liable for payment of financial charges as decided by Bank and /or will result in suspension of services of digibank provided to you.
Disclosure of personal information:

You hereby unconditionally agree that the Bank or its contractors may hold and process your personal information on computer or otherwise in connection with digibank, other services as well as for statistical analysis and credit scoring.
You and your Authorized User agree that the Bank may disclose, to other institutions, such information in relation to us as may be necessary for any reason inclusive of but not limited to the participation in any telecommunication or electronic clearing network, in compliance with legal directive, for credit rating by recognized credit scoring agencies, and for fraud prevention.
You irrevocably and unconditionally authorize the Bank to access the Accounts and the Personal Information for effecting the instructions and providing the facility to us, as well as for analysis, credit scoring and marketing.
Disclaimer of Liability

Bank shall not be responsible to you or your Authorized User for any failure on your part and/or the Authorized User to utilize digibank due to you and/or your Authorized User not being within the geographical range within which digibank is offered;
You agree that Bank shall not be liable if:
You have breached any of the terms and conditions herein or
You have contributed to or caused the loss or the loss is a result of failure on your part to advise Bank within a reasonable time about unauthorised access of or erroneous transactions in the Account or any loss is caused as a result of failure on your part to advise Bank of a change in or termination of the registered mobile number.
Bank is in no way liable for any error or omission in the services provided by any CSP or any third-party service provider (whether appointed by Bank in that behalf or otherwise) to you, which may affect digibank.
Bank does not warrant the confidentiality or security of the messages whether personal or otherwise transmitted through digibank. Bank makes no warranty or representation of any kind in relation to the system and the network or their function or performance or for any loss or damage whenever and howsoever suffered or incurred by you or by any person resulting from or in connection with digibank.
Termination or withdrawal of digibank:

digibank may not be available to you for security and/ or technical reasons and for which we may not give you prior notice or reason.
You may terminate digibank by giving us seven (7) days prior written notice. Termination will not affect any rights or obligations accrued prior to the effective date of termination.
Security Codes & Security Devices

Use of digibank will require the use of Security Codes. Security Codes for you or your Authorised Users will be issued directly to you or your Authorised User and such issuance will be subject to these terms and conditions as applicable to you and the Authorised User in their personal capacity.
You are responsible for the confidentiality and use of your Security Codes.
It is vital that you take steps to prevent disclosure or discovery of the Security Codes provided to you as you are liable for financial loss incurred or Transactions carried out in connection with any unauthorised use of the Security Codes and you may not claim against us in respect of any such use or purported use.
You must notify us immediately if you have knowledge or have reason for suspecting that the confidentiality of the Security Codes have been compromised or if there has been any unauthorised use of the Security Codes (such as where you notice any unauthorised transactions or unauthorised access to your Accounts through the iBanking Services) or your Security Code has got disabled after a number of incorrect password attempts up to such number as maybe intimated by us to you from time to time.
You acknowledge and confirm that any person(such as a mandate holder/Authorised Users) that you have authorised to access and/or use digibank in relation to your Account(all such persons to be collectively referred to as the "Authorised Users"), are severally empowered and authorised to give orders or instructions through digibank on your behalf and shall act, without prejudice to any other capacity which such person may be transacting under, as your agent when accessing and/or using digibank, in relation to your Account.
All use and/or access of digibank by the Authorised Users shall be deemed your use.
Section 3 of the information Technology Act 2000 prescribes the procedure for authentication of electronic records which states that a subscriber may authenticate an electronic record by affixing his digital signature and section 5 provides legal recognition to digital signature for authentication of electronic records. However, we have adopted the mode of authentication by means of verification of the Security Code or through any other mode of verification as maybe stipulated at our discretion, which are not recognized under the Information Technology Act 2000for authentication of electronic records. Therefore, you are solely responsible to maintain the secrecy and confidentiality of the Security Code without any liability on us in this regard.
Governing Law and Jurisdiction:-

These Terms and Conditions are governed by Indian law. You irrevocably submit to the exclusive jurisdiction of the Courts of Mumbai, India.

DBS mBanking - Terms and Conditions

Terms and Conditions for “digibank by DBS”

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