Frequently Asked Questions
FAQS
Frequently Asked Questions
My DBS Vantage Card is lost/stolen/damaged. What should I do?
We regret for the inconvenience caused. In case your card is lost/ stolen/ damaged, we advise you to block your card immediately. Follow these steps:
- Login to the DBS Card+ mobile app
- Go to the "Cards" tab
- Go to "Controls" on the Cards dashboard
- Go to "Report lost or stolen" or "Replace damaged card"
- Block your card and request for replacement/re-issue of card
Alternatively, please contact our 24*7 helpline on 18002094555 (India), 8008526186 (Singapore) or +91 4466854555 (Overseas) for assistance. You can also write to us on [email protected].
Can I temporarily block my Credit Card?
Yes, you can temporarily block your DBS Vantage Card using the DBS Card+ mobile app. To block:
- Login to the app
- Go to the "Cards" tab
- Go to "Controls" on Cards dashboard
- Block your card by sliding the toggle
You can unblock your card anytime by following the same steps.
How can I close my card permanently?
To close your DBS Vantage Card permanently, please contact our 24*7 helpline on 18002094555 (India), 8008526186 (Singapore) or +91 4466854555 (Overseas) for assistance. You can also write to us on [email protected].