In case you have not received the OTP, please check your registered mobile number in the Profile Settings section on the Card dashboard

Alternatively, please contact our 24*7 helpline on 1860 267 6789 (local), +91 4469046789 (international).

We're sorry to hear that! You might not be able to use your card because of following reasons:

1. We may not have received your payment for the outstanding card dues
2. Your card is blocked
3. A policy restriction exists on your card
4. You entered the incorrect OTP 3 times
5. You entered an incorrect PIN 3 times

You can contact our 24*7 helpline on 1860 267 6789 (local), +91 4469046789 (international).

You can check your past & latest transaction status by following these steps:

1. Login to the DBS Card+ mobile app
2. Go to the "Cards" tab
3. Go to "Transactions" on Cards dashboard
4. Click on unbilled/billed transactions to view the status of the transaction

Alternatively, please contact our 24*7 helpline on 1860 267 6789 (local), +91 4469046789 (international) to check your transaction status.

Here are a few things you can check if your transactions are getting declined:

1. Login to the DBS Card+ mobile app
2. Check your transaction settings in the DBS Card+ IN mobile app
3. Go to the 'Control' section in the DBS Card+ IN mobile app and ensure that you have turned ON contactless, online transactions, and ATM withdrawals for domestic and international transactions.
4. Double-check your card number, expiry date, and CVV as incorrect information can also lead to transactions getting declined.