We’re sorry to hear that! If your card has been used for a fraudulent transaction, please block your card temporarily, by following these steps:

1. Login to the DBS Card+ Mobile App
2. Go to ‘Controls’ on Cards dashboard
3. Turn off your card by sliding the temporary block toggle

You can contact our 24*7 helpline on 1860 267 6789 (local), +91 4469046789 (international) to report fraudulent transactions.

We’re sorry to hear that! If your card has been charged twice, please contact our 24*7 helpline on 1860 267 6789 (local) or +91 4469046789 (international).

A transaction dispute should be referred to Bajaj Finserv DBS Supercard within 30 days from the date of transaction

Yes. Certain disputes like-cancellation, paid by other means, refund promised by the merchant, merchandise returned etc., require documented proof and therefore, kindly retain documented proof validating the same

When a dispute is raised for a transaction, depending on the nature of the dispute, a temporary credit to the extent of the amount disputed may be given and an investigation is initiated. This temporary credit will nullify the effect of the disputed transaction on the total outstanding. This is to ensure that you are not adversely impacted during the period of investigation.

Based on the outcome of the investigation, the temporary credit may be made permanent resulting in no liability from your end for the transaction or reversed, wherein the amount under dispute will be debited to your account and payable by you. We will contact you with details, if the temporary credit given to the card account is reversed.

Most disputes are resolved within 45-60 days from the date of dispute request received, although complex cases could require additional time