Card Protection Plan – FAQS
Card Protection Plan – FAQS
Frequently Asked Questions
Are mobile wallets now covered under the Card Protection product?
Yes, fraudulent use of your mobile wallets is now part of the Card Protection product. Any fraudulent use of the money in your mobile wallet is now covered
I have more than mobile wallet on my device. Are they all covered under a single Card Protection membership?
Yes, there is no limit to the number of mobile wallets covered under a single Card Protection membership. All your current mobile wallets and any that you add subsequently during the membership period are covered
What is the pre-notification cover?
The pre-notification cover is the number of days from which your protection starts prior to reporting fraudulent use on your mobile wallet. The pre-notification cover is 3 days prior to loss reporting
What is the fraud cover limit for my mobile wallets?
Your mobile wallet protection cover varies with the Card Protection product you buy. The limits are:
- - Classic Card Protection product: Rs. 50k
- - Premium & Platinum Card Protection products: Rs. 100k per member
Are mobile wallets belonging to my spouse covered?
Yes, mobile wallets belonging to your spouse are covered if you have bought the Premium or Platinum Card Protection variants
My device is with me, but I have just received an SMS about a fraudulent use of my mobile wallet. Will I still get covered?
No, your device must be lost/stolen and a police complaint about the lost device must be filed for you to get covered under the mobile wallet protection
Is there any limit to the amount of claim I can make per mobile wallet?
No, there is no limit to the amount of claim you can make per wallet. However, the total amount of claim you can make on fraudulent use of your mobile wallets must be lesser than the overall limit (Rs. 50k for Classic, Rs. 100k for Premium & Platinum customers)