Airport Lounge access T&C

DBS Bank Lounge Access Program (‘Program’) Terms and Conditions

DBS Bank Credit Card holders enjoy complimentary access to airport lounges as per the quota defined below:

Variant wise Eligibility Criteria

List of Participating Lounges outside India

Bajaj Finserv DBS Bank Super Card

Card holders can visit to view the list of international lounges which are covered under the complimentary lounge access program.

DBS Vantage Card

Card holders can visit to view the list of international lounges which are covered under the complimentary lounge access program.

Rules Of Access Under The Program

1. The Program is available till 31 ^st August, 2025 for Domestic lounge access, and till 14th April, 2025 for International lounge access.
2. To access the Participating Airport Lounge, customer’s Card must be validated at point of entry by swiping the Card and the customer will be denied the complimentary entry if the Card authentication fails upon this swipe. Eligible Card along with boarding pass must be presented at the participating lounge.
3. Lounge service will be available on a first come first serve basis. In case of full occupancy, customers may be requested to wait in queue.
4. Participating Lounges reserve the right to enforce a maximum stay policy (usually 2 or 3 hours). It is at the discretion of the individual lounge operator who may impose a charge for extended stays.
5. Every lounge follows its food offerings and child policy. Eligible customers should make prior inquiries at the lounge reception before entry.
6. The entitled benefits for the card members (DBS Bank/DreamFolks Membership) are non-transferable.
7. For domestic lounge access, Lounge staff will be checking customer’s eligibility to extend the lounge access and will record the usage via DreamFolks provided System.
8. For domestic lounge access, if customer has done a pre-booking and generated QR code which is unused, the complimentary service will get retained post completion of QR code validity.
9. Once the complimentary visits are exhausted, the visit gets charged as per the walk-in price of the lounge or the charges applicable on web-access portal/EDC machine (whichever medium customer is trying to purchase it from).
10. The provision of free alcoholic drinks (wherever local law permits) is at the discretion of each Participating Lounge operator and in some cases may be limited. Eligible customers must make prior inquiries before ordering any separate alcoholic drinks apart from the free alcoholic drinks offered and will be responsible for paying any charges for additional consumption directly to the participating lounge.
11. Lounge has the right to terminate the lounge visit early or to refuse entry to any Customer who is intoxicated or behaving in a disorderly fashion or is otherwise in violation of the lounge conditions and for any statutory, regulatory, or airport policy reasons including but not limited to health and safety policies or fire safety regulations.
12. By availing the Lounge Service / Access, it is deemed that the Service Receiver and/ or Customer has before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Lounge Service/ Access.
13. Eligible Cardholders will be allowed access to all Participating Airport Lounges under the Program, based on one of the following entry types:

    Entry Type 1

    1. For Domestic lounges: Complimentary entry for Eligible Cardholder only, (subject to a nominal swipe fee of INR 2). All Eligible Cards must be validated at point of entry by swiping a transaction of a nominal fee of INR 2
    2. For International Lounges: Please present your Eligible Card and boarding pass at the participating lounge and mention ‘LoungeKey’ at the reception. Card will be validated at point of entry. Amount equivalent to US$35 will be on hold and the hold amount will be released in your account within 30 working days post authentication regarding complimentary lounge access. Usage of the lounges outside India is subject to complimentary lounge access quotas mentioned above and any usage beyond such access quotas will be subject to full guest fee of US$35 per visit.

    Entry Type 2:

    Paid entry (after complimentary lounge access quota has been exhausted) for the Eligible Cardholder according to the respective prices of usage displayed at the Participating Airport Lounges, for itself or for its accompanying guests (payment will be made directly at the Participating Airport Lounge by the Eligible Cardholder).

    Notwithstanding anything herein, complimentary entry may be restricted or unavailable if DBS Bank or the card network (VISA/MasterCard/RuPay) withdraws the Program or any Participating Airport Lounge or changes eligibility criteria in relation to any Eligible Cardholder, for any reason at its sole and absolute discretion; or the allotted limit/quota of complimentary entry is exhausted on the Eligible Card as mentioned herein above or as determined by DBS Bank in its sole discretion and any attempted usage beyond such access limit/quota will be rejected by the Participating Airport Lounge; or If the maximum capacity for Eligible Cardholders or an Eligible Card has been reached at the relevant Participating Airport Lounge. In this regard it is to be noted that capacity limits at a Participating Airport Lounge may be different for different Eligible Card types. DBS Bank shall not be held responsible under any circumstances for any such unavailability.

14. DBS Bank makes no representation, warranty, or guarantee, express or implied, that any, benefits, facilities, or privileges under the Program or otherwise, will be made available by the Participating Airport Lounge to an Eligible Cardholder and DBS Bank cannot be held liable, in any circumstances whatsoever, in relation to the provision or non-provision or availability or non-availability (whether in whole or in part) of any of the advertised benefits and facilities under the Program. Specifically, the complimentary lounge access to customer(s) may be restricted or suspended if the validation system at the Participating Airport Lounge is unable to swipe and authorize the customers’ Card due to any reason whatsoever including but not limited to any device or system malfunction or connectivity issues.
15. All accompanying children (where permitted) will be subject to the full guest fee unless otherwise stated.
16. Participating Airport Lounge staff are responsible for ensuring that all Eligible Cardholders who are using the lounge under the Program swipe their Eligible Card and will record the usage by swiping their Card and issuing a charge-slip to the Eligible Cardholder.
17. Eligible Cardholders will be charged on their Eligible Card based on the amount stated on the charge-slip presented by the Participating Airport Lounge operator. Whilst it is the responsibility of the Participating Airport Lounge staff to ensure a valid charge-slip is processed and printed by swiping the Eligible Card, the Eligible Cardholder is responsible for ensuring, before using the lounge facilities, that the charge-slip correctly reflects the applicable usage charges for his/her entry and that of his/her guest (if applicable). The Eligible Cardholder must retain the 'Cardholder's' copy of the charge-slip for verification purposes, and no allegations of error in charges will be entertained without the charge-slip verification.
18. All usage of the Participating Airport Lounges under the Program is conditional upon presentation of an Eligible Card, and DBS Bank, in its sole and absolute discretion, may alter, cancel, or amend eligibility of any credit card, or Program benefits, at any time without prior notice.
19. The privileges under this Program are to be construed as a standalone offer and cannot be clubbed together and/or in any way be combined with any other offer of the Participating Airport Lounge in any manner, or form. For the avoidance of doubt, privileges under the Program are non-transferrable, non-negotiable and cannot be exchanged or redeemed for cash or kind.
20. The Participating Airport Lounges are not owned or operated by DBS Bank, but by third party organizations. Eligible Cardholders and relevant accompanying guests must abide by the rules and policies of each respective Participating Airport Lounge, which include, without limitation:
    1. Access being denied to the lounge where there are space constraints or if the maximum capacity for cardholders of an Eligible Card type or an Eligible Card type issued by DBS Bank has been reached at the relevant Participating Airport Lounge.
    2. Admittance subject to users and their guests (including children) behaving in an orderly fashion and adhering to dress code as may be specified by the Participating Airport Lounges.
    3. Any Eligible Cardholders or their accompanied infants or children disturbing other users' comfort may be asked to vacate the lounge facilities. Eligible Cardholders agree and acknowledge that they may be refused entry and/or asked to vacate for non-compliance with the rules and policies of the respective lounges and, for the avoidance of doubt, will not make any complaints against, or hold DBS Bank responsible or liable in any manner whatsoever.
21. Participating Airport Lounges have no contractual obligation to announce flights, nor to remind guests of their flight boarding times, and Eligible Cardholders are solely responsible for abiding by boarding times stated on their flight tickets. Accordingly, for the avoidance of doubt DBS Bank shall not be responsible or liable under any circumstances in relation to any failure to board flights (for any reason) by an Eligible Cardholder.
22. DBS Bank shall not be held responsible or liable under any circumstances for any disputes that may occur in, or in relation to the usage of, a Participating Airport Lounge, including without limitation, between the Eligible Cardholder and another guest, airport user, or Participating Airport Lounge operator and/or its staff/representatives.
23. By participating in or using, or attempting to use, the Participating Airport Lounge under the Program, the Eligible Cardholder agrees to abide by the terms and conditions set out herein and to defend and indemnify DBS Bank for any loss or damage caused to, or injury to or death of any person or damage to or destruction of any property arising out of any participation in the Program or use of any Participating Airport Lounge by the Eligible Cardholder and/or his/her accompanying guests.
24. All disputes, if any, arising out of or in connection with or as a result of above Program or otherwise relating hereto shall be subject to Indian laws, and the competent courts/tribunals in Mumbai shall have exclusive jurisdiction over any dispute or matter arising out of this Program.