“What stands out for me is how professional DBS is. They've been extremely responsive; they understand our needs and they really go the extra mile to iron out any of the technical challenges on the back end. They made it possible for Gojek to launch in Singapore in three months. It was a great boost and great help for us in our entry into the Singapore market."
Lien Choong Luen, General Manager, Singapore, Gojek
Gojek, a technology startup headquartered in Indonesia and a pioneer of the Super App and ecosystem model in Southeast Asia, launched its ride-hailing service in Singapore in November 2018. Within a few months, it quickly signed up more than tens of thousands of drivers. The Gojek app in Singapore enables customers and drivers to handle ride bookings, communications and payments.
Concept to market in less than 3 months
Seamless driver experience with daily settlements
1.7 million user reach with DBS PayLah! integration
Gojek sought a strong banking partner that could provide instant cashless payments, as well as an e-wallet, for its driver-partners as part of its entry into the Singapore market.
Gojek appointed DBS as its primary banking service provider, one which has a holistic service that can best meet the needs of its driver and consumer ecosystem. DBS’ reputation of reliability, trust, and digital responsiveness, as well as its organisational ability to iterate very quickly, played a big part in Gojek’s decision.
To make its payments to its driver-partners more effective, Gojek leveraged DBS RAPID (Real-time APIs with DBS), an Application Programming Interface solution, to deliver payments instantly to its drivers and incentives to its customers.
This solution from DBS ensures a frictionless experience for drivers: they choose when they wish to be paid their day’s earnings, and these are effected immediately 24/7 (instead of having to wait for weekly statements – a competitive advantage used in their driver recruitment).
Every day, Gojek receives a report with details of each transaction via a host-to-host connection, which it uses for reconciliation. Having an automated, back-end system allows Gojek to easily check transactions. The reconciliation solution uses Pretty Good Privacy (PGP) encryption, which provides end-to-end security.
Rising to the complexity of the challenge, DBS met Gojek’s very aggressive timeline, delivering the solution in less than three months.
Enhancements were also made to the rider experience after Gojek’s launch. Gojek riders can now pay for their rides via DBS PayLah!, a DBS mobile wallet payment platform with more than 1 million users.
Said general manager of Gojek Singapore, Lien Choong Luen: "Through integrating DBS PayLah! in the Gojek app, our riders will have greater flexibility to choose their preferred payment methods, which allows for a more seamless travel and payment experience with every ride. This is the latest benefit that we are bringing to our users in partnership with DBS and will not be the last. We will continue to collaborate to find innovative ways to deliver value to our customers."
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