DBS Bank (Hong Kong)’s success in delivering exceptional customer service is guided by the bank’s RED Asian service standard. RED stands for “Respectful”, “Easy to deal with” and “Dependable” and the Gold award marks the first time the bank has been recognised with this distinction from HKACE.
“At DBS, we are really determined to make customer experience a true differentiator. This award is great recognition of the efforts our people have made across all parts of our bank to improve service. It is really encouraging that our customers are noticing the difference. We know there is so much more we can do. We are continuing to focus on delivering great frontline service, as well as pursuing our goal to create the best digital banking experience in the market for our customers. We’re confident we can do even better in 2014 with our investments in technology, service innovation and staff training, and our Asian Service culture programme continuing strongly into another year,” David Lynch, Managing Director and Head of Technology and Operations, Hong Kong and Mainland China, of DBS Bank (Hong Kong) Limited, said.
In addition to the win for Outstanding Customer Service Programme, the Customer Experience department of DBS Bank (Hong Kong)’s Consumer Banking was honoured with the Silver Team Award for Internal Support Service while Melody Cheng, a Customer Service Executive with the DBS Treasures Centre in Causeway Bay, received a Merit Individual Award for Counter Service. Internal Support Service includes departments that support the operation of contact centres, counters, field and special services, or other frontline service to customers. Counter Service refers to the face-to-face service of a branch, office or centre operation offered to the general public.
DBS Bank (Hong Kong) joined HKACE in 2008 as a corporate member and is committed to being one of the most respected and admired financial services institutions anchored in Asia. With the confidence to excel, DBS Bank (Hong Kong) believes excellent customer service stems from the courage to lead and the willingness to improve the status quo.
Photo captions
Photo 1: (2nd left) Miranda Wong, Vice President, Customer Experience, Consumer Banking, of DBS Bank (Hong Kong) Limited, (centre) David Lynch, Managing Director and Head of Technology and Operations, Hong Kong and Mainland China, of DBS Bank (Hong Kong) Limited, and (2nd right) Teresa Mok, Executive Director, Chief Operating Officer, Institutional Banking Group, of DBS Bank (Hong Kong) Limited, receive the Gold Award for Outstanding Customer Service Programme.
Photo 2: (2nd left) Miranda Wong, Vice President, Customer Experience, Consumer Banking, of DBS Bank (Hong Kong) Limited, and her team members pick up the Silver Team Award for Internal Support Service.
Photo 3: (2nd right) Melody Cheng, a Customer Service Executive with the DBS Treasures Centre in Causeway Bay, is a Merit Individual Award winner for Counter Service.
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About DBSDBS - Living, Breathing Asia
DBS is a leading financial services group in Asia, with over 250 branches across 17 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia’s Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for six consecutive years from 2009 to 2014.
DBS provides a full range of services in consumer, SME and corporate banking activities across Asia. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. These market insights and regional connectivity have helped to drive the bank’s growth as it sets out to be the Asian bank of choice. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of our 21,000 staff, representing over 30 nationalities. For more information, please visit www.dbs.com
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