We believe in providing relevant information, quality advice and appropriate recommendations to help customers with their financial planning.
We are committed to dealing fairly with our customers by:
The Group Fair Dealing and Conduct Committee, which is chaired by the CEO, oversees fair dealing matters across the Group. As practices on fair dealing and suitability are inextricably linked with conduct, conduct and risk culture were added to the mandate of the committee since 2018.
Read our latest Sustainability Report to find out more about our initiatives around fair dealing.
Asia’s Safest Bank, 2009 – 2023, Global Finance
Best Bank in the World 2022, Global Finance
World's Best Bank 2021, Euromoney
Best Bank in the World 2020, Global Finance
World's Best Bank 2019, Euromoney
Global Bank of the Year 2018, The Banker
