Terms and Conditions

These Terms and Conditions are divided into multiple sections. You can find these Terms and Conditions on our website https://www.dbs.com/digibank/in/terms-and-conditions.page.

Please read these Terms and Conditions carefully before accepting.

By clicking and accepting the Terms and Conditions you agree that you have read, understood, acknowledged and accepted these Terms and Conditions, Tariff of Schedule to access and use the digibank app and DBS Bank product and Services.

These Terms and Conditions govern the access and use of the digibank app and DBS Bank Services. Other Terms and Conditions may be applicable to certain specific products, services, offers or contests made available on the digibank app by DBS either directly or through third party sites. If there is any conflict or inconsistency between these Terms and Conditions and other specific Terms and Conditions, then those specific terms will prevail to the extent of such offers, products and services.

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1. Definitions and Interpretations

1.1 Definitions and Terminologies

The following words and phrases have the meaning set out below unless the context indicates otherwise:

Account: means and includes DBS Bank e-wallet or DBS Bank Savings Account or term deposits or loan or any other bank account as may be created from time to time or as the case may be.

Affiliate: means in relation to any person, any entity controlled, directly or indirectly, by the person, any entity that controls, directly or indirectly, the person or any entity directly or indirectly under common control with the person. For this purpose, "control" of any entity or person means ownership of a majority of the voting power of the entity or person.

Alert/Electronic Advice: means and includes in-app notification and/or SMS/email notification sent to you on your registered mobile number/digibank app/your registered email address.

Billing Organisations: means any Third Party billing organisation/s registered with DBS Bank/our partner organisations to which payments can be made using your Account.

Branch: means the branch of DBS Bank which is linked to the DBS Bank Savings Account.

Cellular Service Provider hereafter referred to as "CSP": refers to the GSM/GPRS/EDGE/WI-FI Service provider (for operation of Mobile Phones/Devices etc).

Channel: means and includes any platform used or which may be used for accessing DBS Bank Services.

Contactless POS: or waving your Card against contactless payment readers installed at merchant locations without requiring any signature, PIN or other authentication on your part.

Content: means and includes any information, images, links, sounds, graphics, video, software or other materials, including quotes, news and research data, made available through the digibank app.

Debit Card: means a virtual debit card in the case of DBS Bank e-wallet or DBS Bank Savings Account opened using OTP based eKYC process and a physical Debit Card in the case of DBS Bank Savings Account opened using biometric verification and includes any replacement or renewed card issued by us to you at your request or otherwise.

digibank, DBS, DBS Bank, Our, We and Us: means DBS Bank India Limited and its successors and assigns.

digibank app: means an application for a Mobile Device that can be downloaded by you from a designated location or application store.

DBS Bank Services: means all banking services, Transactions, offers and other value added services as may be made available from time to time, carried out or availed by you through digibank app and/or the Website.

DBS Bank e-wallet or DBS Bank e-wallet Service: means a product offered by DBS Bank through the digibank app which is a semi closed prepaid payment instrument (non-interest bearing) that may be used by you as a wallet.

Term Deposit: means and includes the fixed term deposit account and/or the recurring term deposit account.

Bill Payment: means a service provided through the digibank app for making payment from your Account to Billing Organisations.

NACH: means National Automated Clearing House funds clearing platform which facilitates interbank high volume, low value debit/credit Transactions, which are repetitive in nature, electronically using the NPCI service and ‘NACH debit’ means mandate based debit service.

DBS Bank Savings Account: means a savings account opened or to be opened using the digibank app.

EDC: means "Electronic Data Capture". EDC machine is used to facilitate debit/credit card payments.

Electronic Instructions: means any communication, instruction, order, message, data, information or other materials received by us through the digibank app using Security Codes.

Electronic Statement/e-Statement: means a consolidated statement of accounts as per Bank's record for each Account available on the digibank app.

Group: means and includes DBS Group Holdings Ltd and its subsidiaries, direct or indirect.

GST: means taxes including any goods and services tax, or other tax that may replace it or be levied in addition to it, by whatever name called.

Mobile Phone/Device: means the handset with requisite accessories, equipment attachments and other software which maybe owned/possessed by you and/ CSP.

mVisa/Bharat QR: means mobile based payment facility enabling customers holding VISA/Bharat QR debit card to make merchant payments in India by scanning the Quick Response (QR) code and mvisa/Bharat QR merchant shall mean merchants accepting payment using mVisa/Bharat QR.

Notification: means an electronic alert sent to you on your registered mobile number/digibank app/your registered email address.

Password: means the unique six (6) digit sequence of alphabets and/or characters used to log in to the digibank app.

Personal Information: refers to the personal information provided by you to the Bank.

Point of Sale Transaction(s): means any payment initiated at a cash register or other payment interface that utilises either the chip or magnetic stripe of a physical Debit Card.

Providers: means and indicates any person or entity with whom DBS has a partnership for rendering DBS Bank Services either directly through the digibank app or through third party sites or applications.

RBI: means the Reserve Bank of India.

Security Codes: means and includes Password, personal or log-on identification numbers, One-Time-Pin (OTP) and other codes and access procedures including short messaging service (SMS) for use in connection with access to and use of DBS Bank Services extended by us from time to time.

Security Devices: means any smartcards, tokens, electronic devices, hardware or any other equipment given by us to you from time to time in order to enable you to access and/or use DBS Bank Services.

Software Token ID or Soft Token ID: means computer generated unique device code which is assigned to the Mobile Phone/Device of each Customer.

Third Party Provider/Third Party: means and indicates any person or entity with whom DBS has a partnership for rendering DBS Bank Services either directly through the digibank app or through third party sites or applications.

Transaction: means any Transaction or operation made or performed, processed or effected through DBS Bank Services by you or any person purporting to be you, or any person purportedly acting on your behalf, with or without your consent, including:

Any payment or fund transfer from the Account; and
Any administrative function including without limitation the request for issuance of new Security
Any other banking Transaction that may be made available through DBS Bank from time to time (including making bill payments); and
Any banking Transaction carried out through any DBS branch.

Transaction History: indicates details of all the Transactions entered into or performed using the digibank app and includes Transactions carried out in any DBS branch.

UPI Terms: means terms and conditions specified in Section 6 of these Terms and Conditions.

User ID: means an identification through which you can access the digibank app and the products and services offered by DBS Bank.

Virtual Debit Card: is a digital debit card issued if you hold DBS Bank e-wallet or a DBS Bank Savings Account opened using OTP-based eKYC process. It can be used to make purchases on the internet at online merchants but cannot be used for making ATM withdrawals.

Website: refers to the website owned, established and maintained by DBS Bank located at www.dbs.com/digibank/in.

1.2 Interpretations

In these Terms and Conditions, unless the contrary intention appears:

"You"and "your" or "Customer" mean the customer. "We", "our" and "us" refers to DBS Bank India Limited and its successors and assigns or to any "Affiliate" if any services are being provided by an Affiliate under these Terms and Conditions.
Any reference to:
1. An "amendment" includes a supplement, modification, novation, replacement or re-enactment and "amended" is to be construed accordingly.
2. An "authorisation" or "approval" includes an authorisation, consent, clearance, approval, permission, resolution, license, exemption, filing and registration.
3. "Law" includes any constitution, statute, law, rule, regulation, notification, ordinance, judgment, order, decree, authorisation, or any published directive, guideline, requirement or governmental restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of registration or thereafter and each as amended from time to time.

A user (individually a "User" and collectively, "Users").

Singular includes the plural (and vice versa).

Headings in these Terms are inserted for convenience of reference only and are to be ignored in construing and interpreting the Terms.

Reference to the words "include" or "including" will be construed without limitation.

Reference to a gender will include references to the female, male and neuter genders.

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2. Terms and Conditions Applicable Only to DBS Bank Savings Account

This section is only applicable to DBS Bank Savings Account.

2.1 DBS Bank Savings Account

You understand and accept that DBS Bank Savings Account uses OTP based e-KYC authentication process and will be opened only after full KYC is completed using Video Customer Identification Process (“V-CIP”) or biometric authentication in line with RBI guidelines.

2.2 Eligibility for DBS Bank Savings Account Opening

You are an Indian citizen and Indian resident.
You are a tax resident of India only, and of no other country.
You are over 18 years of age with capacity to contract in accordance with the applicable laws in India.
You have a valid Aadhaar number.
You have a valid (personal) Permanent Account Number.
You will have successfully completed e-KYC through OTP sent to your mobile number registered with UIDAI or biometric authentication through business facilitators and have complied with all other requirements including KYC requirements as may be specified by us for DBS Bank Savings Account. If you have completed e-KYC through OTP authentication, you hereby acknowledge that you have not opened any account with another bank in India using OTP based e-KYC authentication.
DBS Bank Savings Account can be opened for the sole purpose of savings and not for the purpose of business/trading/professional/profit making activity.
You acknowledge that only one Account can be opened from one Mobile Phone/Device.

2.3 Features of the Account

Debit Card: Once full KYC is completed using V-CIP or biometric authentication for your DBS Bank Savings Account, you will get an option to select physical Debit Card from leading issuers like VISA, RuPay, Master Card, etc., as applicable.

Single Operations: An individual who fulfils the eligibility criteria mentioned above can open and operate DBS Bank Savings Account on his/her own. Joint account or joint mandate for operation of DBS Bank Savings Account is not permitted.

Cheque Book: Cheque Book may be provided on-demand for certain DBS Bank Savings Account variants as per the discretion of the Bank. You may request a cheque book using the digibank app or may have to visit the nearest DBS Branch.

Passbook/e statement: Passbooks are available only at DBS branches and will be provided only after completion of the customer identification process. E- statements can only be accessed using the digibank app.

TCS (Tax Collected at Source): Tax Collection at Source (TCS) is applicable for the Resident Individual on DBS Debit Card at Cardholder level (PAN level, across all channels within Bank) in a financial year, under the Liberalised Remittances Scheme (LRS) as per the prevailing rate and threshold. TCS amount would be recovered from the customer’s account. Please ensure the account is sufficiently funded to cover the charges. TCS once collected cannot be refunded by the Bank in case of any return/refund of Transaction or remittances. In case customer has already exceeded the limit of Rs. 7 Lakh, customer needs to inform the Bank branch/RM/ Account manager accordingly and higher rate of TCS will be charged accordingly. TCS certificate will be issued to the customer once the quarterly return filing is completed

TDS (Tax Deducted at Source) Certificate: TDS Certificates will be sent by courier/post to your current address as confirmed by you and recorded as the address on your Account.

Nomination Facility: The Nomination Facility is available within the digibank app.

Tax Declaration: Form 15G/H will not be available in the digibank app. However, these forms may be downloaded from the Website. You may have to visit nearest DBS branch to submit the same along with your original Aadhaar and PAN documents and fulfil customer identification process.

Technology Dependency: DBS Bank Savings Account for selected content is handset/operating system dependent. This service is currently available on iPhone and Android Phones with minimum OS versions, details of which can be found on respective App stores. There will be no obligation on the Bank to support all the versions of the Mobile Phone software.

Cash Withdrawal: Cash withdrawals exceeding the ATM limit will be permitted at the Branch on an exceptional basis up to Rs. 50,000/- subject to the verification of your Aadhaar Card and PAN Card and subject to you fulfilling the customer identification process at that branch. The limits of Rs. 50,000 may be revised by the Bank at its discretion.

Transactions: Only Electronic Instructions will be provided except for Transactions which are permitted at the Branch. No outgoing cross border foreign exchange Transactions are permitted through the digibank app unless such Transactions are carried out using the physical Debit Card. Transactions through the Debit Card are not permitted in Nepal and Bhutan.

Funds Transfer: Funds transfers exceeding the digibank app incoming or outgoing Transaction limits will be permitted at a Branch as an exception, subject to the verification of your Aadhaar and PAN and to you fulfilling the customer identification process at that Branch.

NACH debit: NACH debit facility is available for the customers.

E-Welcome Kit: The E-welcome kit will be sent to the customer's registered email address given during the opening of DBS Bank e-wallet/savings account and will consist of these Terms and Conditions, the tariff sheet and other relevant information.

Credit Card bill payment: Credit card payment facility will be processed through NEFT after you add your credit card details in the digibank app. We request you to make the payment at least three (3) working days prior to the due date to avoid late payment charges from the credit card issuing entity.

2.4 Loading funds into DBS Bank Savings account

Transaction limits for adding funds in DBS Bank Savings Accounts opened using biometric authentication
	UPI
Minimum Per txn. amount	1
Maximum Per txn. Amount	1,00,000
Maximum daily amount limit	10,00,000
Maximum monthly amount limit	50,00,000
Daily maximum no. of txn.	10
Monthly maximum no. of txn.	50

Transaction limits for adding funds in DBS Bank Savings Accounts using OTP based e-KYC
	UPI
Minimum Per txn. amount	1
Maximum Per txn. Amount	1,00,000
Maximum daily amount limit	2,00,000
Maximum monthly amount limit	2,00,000
Daily maximum no. of txn.	10
Monthly maximum no. of txn.	50

2.5 Account Opening

DBS Bank Savings Account may be opened by an individual by OTP based e-KYC authentication followed by Full KYC using V-CIP or biometric verification using the digibank app subject to the individual complying with the aforesaid eligibility criteria and KYC (including e-KYC) guidelines issued by RBI/IBA from time to time and as per the specifications of the Bank.

2.6 Consent for OTP and biometric authentication

You confirm that you have authorised Unique Identification Authority of India (UIDAI) to share your details with DBS.

You hereby state that you have no objection in authenticating yourself with Aadhaar based authentication system and consent to providing your Aadhaar number, biometric and/or one-time pin (OTP) data for Aadhaar based authentication for the purposes of using DBS Bank Services from DBS.

You understand that the biometrics and/or OTP you provide for authentication will be used for authenticating your identity through the Aadhaar Authentication system for the purpose of using DBS Bank Services.

You understand that DBS will ensure security and confidentiality of your personal identity data provided for the purpose of Aadhaar based authentication.

In case your name as reflected in Aadhaar is different from that as reflected on your PAN Card, the details as per Aadhaar will be taken on record. Any changes to your demographic details (as available on your Aadhaar Card) need to be made through UIDAI only.

2.7 Withdrawal and Interest

Withdrawal: Withdrawals from DBS Bank Savings Account can be made to the extent of clear balances. DBS Bank Savings Account will not be overdrawn. No withdrawals by way of Debit Card, Electronic Instructions or any other manner will be issued in anticipation of realisation of any other instrument or against unclear effects, the Bank is not obliged to honour such debit instructions.

Interest: Rate of interest on DBS Bank Savings Account is subject to change from time to time at the discretion of the Bank and/or in accordance with directives from RBI. The interest rates published on our Website from time to time will be final and applicable. You may view the applicable interest rates by visiting https://www.dbs.com/digibank/in/rates-and-fees.page. Interest will be calculated on the daily available balance or as directed by RBI. Interest will be paid at quarterly rests or on any other rests as the Bank may decide from time to time.

Minimum Balance: You may be required to maintain minimum balance as may be decided by the Bank from time to time. The Bank reserves the right to close your account in case of irregular/improper conduct or suspected irregular/improper conduct of the Account, including non-maintenance of stipulated minimum balances, etc. You may also be required to fund a minimum amount, as may be decided by the Bank from time to time, after opening DBS Bank Savings Account before you start availing the banking services. The Bank reserves the right to charge you Minimum Balance Non-Maintenance Fee as per the latest Schedule of Charges for your DBS Bank Savings Account.

Maximum Balance: In the event that your DBS Bank Savings Account is opened using OTP based e-KYC process, the maximum balance permissible in your Account (including Term Deposits) at a given point in time shall be INR 1 lakh. Any amount received on account of interest, Transaction reversals, cashback or other such credit will be included in the balance. In case the balance breaches the limit of INR 1 lakh on account of such Transactions, there will be a lien placed on balance in excess of INR 1 lakh. Such excess balance amount will be available for use by you only when the Account balance is within the permissible limit of INR 1 lakh.

Transaction Limits: The following Transaction limits will apply to Transactions on the DBS Bank Savings Account and is subject to change from time to time. In case the Customer breaches the applicable Transaction limits, Customer will not be permitted to transact till the next day or month as applicable. In case of a breach in the credit limit given below on account of interest, Transaction reversals, cashback or other such credit/s, there will be a lien placed on the excess amount till the start of the next financial year subject to your Account meeting the applicable balance requirements.

Customer can reduce the daily limit of all outgoing Transactions in the digibank app and in case of dispute between the daily limit prescribed by DBS and those set out by the customer in the digibank app, the daily limit set out by the customer in the digibank app will prevail over the DBS prescribed daily limit.

Transaction Limits	DBS Bank Savings Account opened using OTP based e-KYC process	DBS Bank Savings Account opened using biometric authentication
Maximum value limit of all outgoing Transactions per day (Daily Limit)	Rs. 1,00,000	Rs. 5,00,000
Maximum value limit of all outgoing Transactions per month (Monthly Limit):	Rs. 1,00,000	Rs. 50,00,000
Maximum per Transaction limit for recharges	Rs. 15,000	Rs. 15,000
Number of recharge Transactions allowed per day	5	5
Maximum credit in the account in a financial year	Rs. 2,00,000	No limit

Total number of permissible debit Transactions per day in your DBS Bank Savings Account is 25. Following Transactions shall be excluded from the aforesaid limit:

standing instructions
recurring payments
future dated Transactions (will be considered on the payment date)

Total number of permissible credit Transactions per day in your DBS Bank Savings Account is 25.

2.8 Term Deposit

In these Terms and Conditions for Term Deposit “You” and “Your” mean the customer. “We”, “our” and “us” refers to DBS Bank India Limited (“DBS”) and its successors, assigns and/or any Affiliate.

In these Terms and Conditions for Term Deposit, “Account” means and includes DBS Bank Savings Account and any other savings account held with DBS.

Term and Interest: You can create a Term Deposit only if you have an active Account with us. In case of recurring deposit, instalments will be paid regularly on or before the agreed date and no instalments will be in arrears during any month. If no date is agreed, the last date of the month will be considered as the date of payment. In case of default(s) in the payment of periodic instalment under the Recurring Deposit Scheme, we will pay the interest on the recurring deposit as per contracted rate. DBS reserves the right to change the rates as and when decided.

Details about various periods, current rates of interest and minimum deposits are available on the website and on the digibank app / Internet Banking. Minimum tenure allowed for booking a Term Deposit via digibank app / Internet Banking is 90 days. Term Deposits for tenures less than 90 days can be booked at any of our DBS branches by submitting relevant application form. Rate of interest is subject to DBS’ discretion (subject to the directives / guidelines that may be issued by RBI) from time to time. DBS reserves the right to offer differential rates over a prescribed value as decided from time to time by DBS and in accordance with RBI guidelines. Interest will be paid on a compounding basis for term deposits with tenure of one quarter or more.

Term Deposit Confirmation: DBS Bank will issue a "Term Deposit Confirmation Advice" for Term Deposit(s) and the same can be downloaded from the digibank app / Internet Banking. The Term Deposit Confirmation is only for the purpose of confirming to You the fact of his/her successful Term Deposit placement with DBS and will not be treated as a receipt. In the event of a partial withdrawal of the Term Deposit/s, a new Term Deposit Confirmation Advice will be made available for download within the digibank app / Internet Banking for the reduced deposit amount. As soon as this new Term Deposit Confirmation Advice is issued to you, the earlier or the old deposit confirmation will be treated as cancelled, without any further act or communication on the part of DBS. Term Deposit(s) are not transferable and are payable on maturity.

Renewal: Term Deposits with a reinvestment option will be renewed with interest upon deposit maturity. Term Deposit with an interest pay-out option will be renewed only with principal upon deposit maturity. Interest on Term Deposit will be credited as per the instructions given by you and agreed to by us. The renewal will be in accordance with the provision of the relevant RBI scheme/guidelines in force at the time of renewal.

Premature Closure: DBS allows withdrawal of Term Deposit prior to the date of its maturity. The interest on prematurely withdrawn Term Deposit will be paid for the period that such Term Deposit is held, at the rate prevailing on the contracted rate, whichever is lower, subject to a deduction of a 1% penalty. This penalty in not applicable in cases where premature withdrawal of Term Deposit is because of Your death. Any recovery of interest already paid shall be adjusted from the proceeds of such term Deposit.

Tax is deductible by DBS if the total interest earnings of all your resident Term Deposits during the financial period of 1 April to 31 March are in excess of the applicable threshold amount prescribed by the Government of India. The deduction of tax is on a payment basis, except as at 31 March when it is on an accrual basis. The rate at which the tax will be deducted will be as per the applicable/governing laws. Once the tax has been deducted by DBS, it will not be refunded, and obtaining the requisite refunds on account of tax deducted at source will be solely your liability and responsibility.

Maturity proceeds from Term Deposits will be credited as per the instructions given by you and agreed to by us.

In the event of the Your death , premature termination of Term Deposit will be allowed subject to the following conditions:

Compliance of applicable Reserve Bank of India guidelines.
The threshold amount eligible for such requests will be as per the policy of DBS applicable at the time of premature termination.
DBS will entertain requests only if it is satisfied with the eligibility of the claimant's/nominee(s) as per the criteria set by RBI.

2.9 Transactions at the Branch

The Transactions mentioned below can be carried out only if the customer visits the branch and the request is placed at the Branch subject to you providing your Aadhaar Card and PAN Card (and any other documents as deemed necessary by the Bank) for verification and subject to you completing the customer identification process applicable from time to time. The Bank reserves the right to reject any such Transaction if the customer identification process is not completed to the satisfaction of the Bank.

Cash Deposit facility
Cash withdrawal over the counter upto Rs. 50,000 (over ATM Limits)
Issuance of Drafts/Cashier's Order in local currency
NEFT/RTGS transfer upto Rs. 500,000 subject to digibank app limits in the DBS Bank Savings Account
Pass book issuance
Submission of Form 15G/H
Submission of Name Change, Duplicate Statement, Balance Confirmation, TDS and Interest Certificate
Death Claim

In addition to the modes available to the Customer in the digibank app, the Customer can report fraud/complaints/and provide compliments by visiting any DBS branch.

Issuance of Demand drafts: We reserve the right to select the agent/correspondent bank to draw demand drafts upon. Encashment of the said draft is subject to the rules and regulations of the country where the encashment is to be made. Neither DBS Bank nor its correspondents or agents will be liable for any loss or delay caused by any such rules and regulations. If a refund of the draft amount is desired from DBS Bank by you, DBS Bank will, at its discretion, make the payment to you at the prevailing rate for the relevant currency less all charges and expenses. If a draft applied for is lost, stolen, or destroyed, you may request for a replacement draft or a refund. You and the beneficiary of the draft must first provide DBS Bank with a letter of indemnity and such other documents as DBS Bank will prescribe from time to time in this regard to protect DBS Bank against liability with respect to the lost, stolen or destroyed draft. All charges/commissions outside India are to the beneficiary's account, unless specified. DBS Bank reserves the right to revise the charges from time to time with prior notice.

2.10 Fees and Charges for Transactions at the Branch

Transactions at the Branch: All Transactions which are permitted and are carried out at the Branch will incur applicable charges unless otherwise set out in these Terms and Conditions.

Debit Card issuance charges: The Bank reserves the right at any time to charge you for the issuance or reissuance of a physical Debit Card. For details on the same, please refer to the "Rates and Fees" page on the Website.

2.11 Right to Withhold Payments

Any sum that may be payable by us to you will be subject to all applicable laws, including any withholding tax requirement, foreign exchange restriction or control. You agree and acknowledge that pursuant to the foregoing, we may perform, or cause to be performed withholding of any monies payable to you, deposit any such monies into a sundry or other account and/or retain such monies pending determination of the applicability of such withholding tax requirement, foreign exchange restriction or control. DBS Bank will not be liable for any losses that may be incurred by reason of such withholding, retention or deposit.

2.12 Cheque/Cash deposits

All cheques/cash deposits and credits to DBS Bank Savings Account will be subject to verification/realisation by DBS Bank.

2.13 Statements of Account

A monthly Electronic Statement will be available on the digibank app as per the Bank's record. The Electronic Statement will be available for download on a frequency as determined by the Bank. Unless disputed by you within 14 (fourteen) days of the Electronic Statement being made available for download, the same will be deemed to be correct. DBS Bank reserves the right to rectify discrepancies, if any, at any point in time. If you delay in examining the Electronic Statement or in reporting a discrepancy or problem, it may affect our ability to rectify the discrepancy or resolve the problem, and you will be liable for the losses that may occur. You further confirm/declare that any lapse, omission, or negligence on your part to notify us about any such doubtful debit/withdrawal in time, will not render us liable for any consequences resulting therefrom. You authorise us to engage and utilise the services of Third Parties/Vendors for generation of Electronic Statements and/or other documents/material.

In addition, we reserve the right, without prior notice to you, to add and/or alter the entries in the Electronic Statement and Transaction advices, deposit advices and records.

Without prejudice to the foregoing, at our discretion, we may, upon your request, allow you to receive an Electronic Advice in respect of Content provided by us from time to time. An Electronic Advice maybe be delivered by email, through Mobile Devices and/or other electronic means subject to the relevant terms and charges of your or any Third Party's network, telecommunication or Mobile Phone service provider(s).

You agree and acknowledge that an Electronic Advice may be delayed or prevented by factors affecting the service providers and other relevant entities and we do not guarantee the delivery, time lines or accuracy of the Electronic Advice or Content.

You also acknowledge that Electronic Advice may be subject to certain time lags and/or delays.

We reserve the right to vary the features of any Electronic Advice and to suspend or terminate an Electronic Advice service at any time. We will not be liable to you or anyone else for losses, damages or expenses arising from (a) non-delivery, delayed delivery or wrong delivery of an Electronic Advice; (b) inaccurate or inadequate content; or (c) use or reliance by you or any third party on the contents of an Electronic Advice for any purpose, including investment and business purposes. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, accuracy, adequacy, currency or reliability is given in respect of the Content. We further do not warrant the security of any information transmitted to you through Electronic Advice. You acknowledge and accept the risk of the Electronic Advice being accessed by unauthorised third parties.

The data or information relating to Accounts provided by us (statements of account etc.) via DBS Bank Services may not be conclusive as to the latest current balance as certain Transactions may have been made without the relevant entry being made in time when the data or information was provided. The data or information provided is therefore not binding except where expressly stated. Further, the information provided to you through DBS Bank is not updated continuously but at regular intervals. Consequently, any information supplied through DBS Bank will pertain to the last downloaded Electronic Statement. Monthly statements of account for the last 10 years will be available through the digibank app; however, this duration is subject to discretion of the Bank.

At our discretion, we may, upon your request, allow you to receive specific and timely prompts (collectively, the "Alerts") in respect of certain Content provided by us from time to time. Each Alert may be notified by email, pop-up screen in your browser and/or Mobile Devices subject to the relevant terms and charges of your network or Mobile Phone service provider(s). You agree and acknowledge that an Alert may be delayed or prevented by factors affecting the service providers and other relevant entities and we do not guarantee the delivery, timeliness or accuracy of the Alert. You also acknowledge that the information in respect of any Alert may be subject to certain time lags and/or delays. We reserve the right to vary the features of any Alert and/or to terminate any request for any Alert at any time.

We will not be liable to you or anyone else for losses, damages or expenses arising from

Non-delivery, delayed delivery or wrong delivery of an Alert;
Inaccurate or incomplete content of an Alert; or
Use or reliance by you on the contents of an Alert for any purpose, including investment and business purposes.

2.14 Rights and obligations of the Bank

DBS Bank will execute a payment order/instruction issued and duly authenticated by you, unless:

The funds available in your DBS Bank Savings Account are not adequate or properly applicable to comply with the payment order/instruction and you have not made any other arrangement to meet the payment obligation.
The payment instruction is incomplete or it is not issued in the agreed form.
The payment instruction is attached with notice of any special circumstances.
DBS Bank has reason to believe that the payment instruction is issued to carry out an unlawful Transaction.
The payment instruction cannot be executed on account of a court order/attachment etc.
Payment order cannot be executed under RBI NEFT System/RTGS/IMPS/UPI.

In addition,

No payment order issued by you will be binding on DBS Bank until DBS Bank has accepted it. DBS Bank will inform you through such modes as may be available as soon as practicable the reasons for non-acceptance of the payment instructions.
DBS Bank will, upon execution of every payment order executed by it, be entitled to debit your DBS Bank Savings Account, the amount of the funds transferred together with charges payable thereon. In case of an excess payment due to the Bank by you on account of this activity, the Bank reserves the right to adjust the amount against future balance in your DBS Bank Savings Account.
If the funds transfer is not complete before the end of the timing specified by you, DBS Bank will notify you through such modes as may be available.
A duly authenticated record of the Transaction after completion of the funds transfer will be recorded in the Electronic Statement given to you. Unless disputed by you within 14 (fourteen) days of the Electronic Statement being made available for download, you will not be entitled to dispute the correctness of the execution of the payment order or the amount debited to your DBS Bank Savings Account.
The Bank can immediately close the DBS Bank e-wallet Account or DBS Bank Savings Account before activation and will not be obligated to provide reason for closure of such accounts if found that the information provided by the Customer was incorrect or not meeting DBS KYC policies during DBS Bank e-wallet opening or DBS Bank Savings Account to DBS Bank Savings Account. An email will be sent to customer advising him to visit the nearest branch to collect the credit balance available in the Account.
Change in Mobile Number: The Customer has to advise us of any change in your mobile number. The new number will be registered after necessary verification in accordance with the Bank's process and policies.
Loss of Mobile: In case of loss of mobile, the Customer can download the digibank app on the new handset and access DBS Bank e-wallet or DBS Bank Savings Account Services.

2.15 Foreign Exchange Transactions

Foreign exchange Transactions and exchange rates: No financial Transactions conducted in the Account using the digibank app involving foreign exchange, including foreign outward remittance from the Account, will be permitted. Foreign exchange Transactions using physical Debit Card are permitted in accordance with the applicable laws in force in India. The rate of conversion of foreign exchange for Transactions through a physical Debit Card will be as per the market conditions, which will further be subject to the Bank's final determination and decision and such charges and fees as may be prescribed by the Bank from time to time.

Foreign inward and remittance certificate: No foreign inward remittance is allowed in DBS Bank Savings Account opened using OTP based e-KYC process. You undertake to provide such information / documents as may be requested by the Bank in case of foreign inward remittance credited in your DBS Bank Savings Account opened using biometric authentication.

2.16 Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS)

FATCA and CRS for compliance with tax requirements:

2.16.1 Disclosure of information

You authorise us to disclose any personal and account information ("Personal Information"), where such disclosure is required by any applicable laws (including applicable laws imposing any reporting and/or withholding obligations on us such as the United States Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) as may be amended, superseded or replaced), to:

Any of our branches, representative offices, related companies, subsidiaries, or any of our other offices, wherever situated.
Any government, quasi-government, regulatory, fiscal, monetary or other authority, agency body or person, whether in India or elsewhere.
Any party to whom we are under a duty to disclose or where we in good faith deem it in our interest to make such disclosure.

2.16.2 Notification of change in circumstances

You agree to promptly notify us in writing of any change in your particulars, circumstances, status, including any change in citizenship, residence, tax residency, address(es) on record, telephone, facsimile numbers and email addresses.

2.16.3 Cooperation with enquiries

You agree to cooperate fully in respect of any enquiry that we may make for the purposes of compliance with any applicable law (including the United States Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) as may be amended, superseded or replaced, and/or any other reporting and/or withholding requirements of any Government) including promptly providing all relevant information, details and/or documents as may be necessary to enable us to comply with the same.

2.16.4 Inconsistent terms

If there is any inconsistency between the terms herein and any other terms governing the relevant product and/or service, the terms herein will prevail insofar as they relate to our compliance with tax, reporting and/or withholding requirements (including but not limited to the United States Foreign Account Tax Compliance Act & Common Reporting Standard (CRS) as may be amended, superseded or replaced).

2.17 Nomination

The Nomination facility is available in the digibank app. You may elect a Nominee of your choice not being a minor through the digibank app itself. You acknowledge that no wet signature will be taken for the purpose of appointing nominee and the online registration will be considered as final and binding. In the event of death of the DBS Bank Savings Account holder the balance in the DBS Bank Savings Accountwill be handed over to the Nominee as registered with the Bank. The Bank will be discharged from all its liabilities upon handover of the amount to the Nominee. The Nominee will provide documents as may be required by the Bank including for identification and proof of death.

2.18 Account Closure

DBS Bank may at its absolute discretion be entitled to close any Account/s with or without giving 30 days' notice to this effect to you. In case of Account/s opened using OTP based e-KYC process, DBS Bank may close the Account without giving any notice on completion of one (1) year from the date of Account opening in case the Accountholder has not completed biometric authentication in line with RBI guidelines. DBS Bank will not be liable for any consequences arising out of such closure of any DBS Bank Savings Account including but not limited to return of instruments unpaid after the expiry of such notice period.

On closure of the DBS Bank Savings Account, DBS Bank will remit the amount standing to the credit of the DBS Bank Savings Account, if any, by pay order/cheque to your current address recorded with DBS Bank. You may close the DBS Bank Savings Account at any time with notice to DBS Bank. However, DBS Bank will be entitled to refuse the closing of your Account till such time all charges, interest, expenses, dues etc. payable by you to DBS Bank have been paid in full. Notwithstanding the above, the DBS Bank Savings Account may be closed at your request and in case any payment mandate issued by you is presented to us after the closure, you will alone be responsible if the payment mandate is returned or dishonored on account of such closure. You will indemnify and keep us indemnified against any loss or damage that we may suffer on account of closure of your DBS Bank Savings Account such as for charges caused due to return of payment instruments.

Without prejudice to DBS Bank's right to claim from any of your funds/assets/account(s) in DBS Bank's possession or care, you hereby unconditionally, irrevocably and without demur agree and undertake to immediately pay DBS Bank, in such manner as specified, upon the Bank's written demand and without cavil or argument any sum or sums so claimed.

DBS Bank reserves the right to close your Account/s including other associated bank Accounts in your name (e.g. recurring deposits, fixed deposits etc.) with the Bank (a) if you fail to meet the Bank’s due diligence procedures/requirements (b) if you fail to submit requested documents/information (c) if the conduct of the Account is irregular/improper, including but not limited to non-maintenance of stipulated minimum balances, etc.

2.19 Discontinuation

You may terminate DBS Bank Savings Account Services by placing a request within the digibank app. Termination will not affect any rights or obligations accrued prior to the effective date of termination.

2.20 Death or Incompetence

If the Bank is notified that a Customer dies or is declared incompetent to contract by a Court/competent authority, the Bank may place a hold on the Account and stop all operations when any Customer dies or is declared incompetent or a restriction is placed on the Customer, although the Bank may continue to levy charges/interest on such accounts and claim such amounts as are due to it under any bankers lien or otherwise. In case of death of the Customer, the Bank may retain any and all funds in the Account until it establishes the identity and credentials of the successor to its satisfaction, which may include insisting on a succession certificate/probate of a will.

In the event of the death of the Customer, premature termination of Term Deposit will be allowed subject to the following conditions:

Guidelines given in RBI circular DBOD. No. Leg.BC.95/09.07.005/2004-05 dated June 09, 2005, will be followed and this will include any amendments thereto.
The threshold amount eligible for such requests will be as per the policy of the Bank applicable at the time of premature termination.
The Bank will entertain requests only if it is satisfied with the eligibility of the claimant's/nominees as per the criteria set by RBI.
In approved cases subject to the conditions stated above, the Bank will not levy any penal charges for premature termination.

2.21 Suspension of DBS Bank Savings Account

Please note that in the following cases the Bank at its discretion will be constrained to suspend digibank app/DBS Bank Savings Account.

No customer induced debits will be permitted in DBS Bank Savings Account if non-operational continuously for a period of one year unless you approach the Bank and complete verification requirements.
No customer induced debit and credit will be permitted in DBS Bank Savings Account if DBS Bank Savings Account has been non-operational for a period of two years and above, unless you approach any DBS branch and complete KYC verification requirements defined by the Bank for DBS Bank Savings Account.
In case of incomplete KYC verification, biometric authentication not being completed as per RBI and the Bank's internal policies or incomplete or incorrect information provided by the Customer.
If you do not regularly update (preferably every six months) your personal information and confirm the status/KYC verification.
If there is no customer induced Transactions for one year the account will be termed as "Inactive" and for two years "Dormant" and for 10 years "Unclaimed". For Dormant and Unclaimed status accounts customer will have to complete KYC verification as per the Bank's policy for activation of the account.

2.22 Terms and Conditions Governing National Electronic Funds Transfer ("NEFT")/Real Time Gross Settlement ("RTGS")

DBS Bank will provide the NEFT Facility, RTGS and Immediate Payment Service ("IMPS") as a part of DBS Bank's electronic payment services in accordance with the guidelines as stipulated by RBI and subject to the Terms and Conditions specified herein:

2.22.1 Definitions (applicable to this section)

"Customer" means the applicant/remitter using the NEFT/RTGS service.
"NEFT Facility" means the Electronic Funds Transfer Facility through RBI NEFT System.
"RTGS Facility" means the Electronic Funds Transfer Facility through RBI RTGS System. Words or expressions used in this document, but not specifically defined herein will have the respective meanings assigned to them in RBI NEFT Regulations, 2005. The relevant RTGS regulations will be required to be incorporated.

2.22.2 Scope of the Arrangement

This arrangement will govern every payment order issued by you.
You understand and agree that nothing in this arrangement will be construed as creating any contractual or other right against RBI or any participant in the NEFT System/RTGS/IMPS other than the Bank.

2.22.3 Your Rights and obligations

You will be entitled, subject to other Terms and Conditions of this arrangement, to issue payment orders for execution by us.
Payment orders will be issued by you in the form and manner set out, complete in all particulars. You will be responsible for the accuracy of the particulars given in the payment order issued by you and will be liable to compensate us for any loss arising on account of any error in the payment order.
You will be bound by any payment instruction executed by us if DBS Bank had executed the payment instruction in good faith and in compliance with security procedures, provided that you will not be bound by any payment instruction executed by us, if it is proved that the same was not issued by you and that it was caused either by negligence or a fraudulent act of any employee of DBS Bank.
You will ensure availability of funds in your DBS Bank Savings Account properly applicable to the payment order before the execution of the payment order by DBS Bank. However, if we execute the payment order without properly applicable funds being available in your DBS Bank Savings Account, you will be bound to pay us the amount debited to your DBS Bank Savings Account for which an NEFT/RTGS/IMPS was executed by DBS Bank pursuant to its payment order, together with the charges including interest payable to DBS Bank.
You hereby authorise us to debit your DBS Bank Savings Account any liability incurred by DBS Bank for execution by us of any payment order issued by you.
You agree that the payment order will become irrevocable when it is executed by us.
You agree that you will not be entitled to make any claim against any party in RBI NEFT System/RTGS/IMPS except DBS Bank.
You agree that no special circumstances will be attached to any payment order executed under the NEFT Facility/RTGS Facility.

2.23 Terms governing NACH service

You agree that NACH debit mandate, received by us from the sponsor bank, provided by you to the beneficiary/corporate/merchant shall be confirmed by the Bank by calling you on your registered mobile number with us. You agree that the said telephonic conversation will be recorded by the Bank. If the Bank fails to reach you or is unable to receive appropriate confirmation from you due to any reason, the NACH debit mandate setup request shall be rejected. The Bank will notify rejection/acceptance of NACH debit to you. You agree that NACH debit request for more than prescribed limit will be rejected in NPCI system directly by the Bank. You agree that you shall not hold the Bank liable for rejecting NACH debit mandate for any reason. You agree that NACH debit request may be rejected for insufficient funds in the Account.

2.24 Terms governing eNACH-API service

API based eNACH debit mandate is an Application Processing Interface (API) based service provided by NPCI to facilitate the process of debit mandate creation. You agree that eNACH debit mandate request, received from the sponsor bank, will be processed by Bank after You successfully authenticate your debit card or internet banking credentials and Bank issued OTP. The Bank will notify rejection or acceptance of eNACH debit mandate to You. You agree that eNACH debit mandate request may be rejected for insufficient funds in the Account. All monetary or Transaction limits specified by NPCI shall be applicable. eNACH debit mandate requests beyond NPCI prescribed limits will not be approved.

2.25 Direct Benefit Transfer (DBT)

Aadhaar seeding for availing Direct Benefits Transfer (DBT) is available only for DBS Bank Savings Account account holders.
It is the responsibility of the Customer to ensure the correctness of information shared with DBS for seeding your Aadhaar for DBT purpose.
Customer agrees that the seeding request will not be fulfilled if the information provided by the Customer is incorrect, insofar as it does not match the NPCI records.
If the Aadhaar seeding request submitted by the Customer fails for any reason, DBS bears no responsibility for collecting a new request from the Customer.
Only in case the seeding is successful, DBS will process any DBT credits in the Customer’s DBS Bank Savings Account, subject to account being open, active and in an unfrozen state.
DBS will credit the DBT amount to the account mapped against the Aadhaar number as specified by the NPCI. DBS will bear no responsibility on the discrepancies, if any, in the DBT amount.
If the customer submits multiple requests for Aadhaar seeding on the digibank app, DBS will process the latest entry submitted by the Customer for further processing.
DBS will not be responsible for the success or failure of the seeding request. DBS will only be guided by the status as shared and directed by NPCI. DBS will not be responsible for any delay or discrepancies, thereof.
If your account is Inactive, Dormant, under any operational restrictions (e.g. account on freeze), or if your account has reached permissible Transactional limits, any DBT credits received for your Aadhaar number shall be returned to NPCI.
In case of account closure, your Aadhaar will be de-seeded from DBS Bank with immediate effect and any DBT credits received by DBS for your Aadhaar number shall be returned to NPCI. In such cases, it shall be customers responsibility to seed Aadhaar with another bank, should they wish to continue receiving DBT credits.
NPCI also periodically shares the list of Inactive Aadhaar numbers with DBS. Basis the data shared by NPCI, DBS may de-seed any Inactive Aadhaar numbers.
As a service gesture, DBS may also de-seed your account from Aadhaar based on your request on a best effort basis. You may place such request via Chat option in the digibank app.
Please note that the TAT for customer-initiated requests for seeding or de-seeding is 30 working days from the date of your request. DBS will not send any communication upon de-seeding. You may check the status from UIDAI website. The link for the same is: https://resident.uidai.gov.in/bank-mapper.

2.26 Salary credits in DBS Bank Savings account

If you receive salary credits directly from your employer in your DBS Bank Savings account, and your employer requests the Bank for information on your account, the Bank may share your information such as Account Name, Account Number and active / inactive status of your account, unless you provide an email confirmation to us stating otherwise.

2.27 Contact Us

To find out nearest branch, please visit our Website or in case of any other queries, please refer to the digibank app help module.

Open a DBS Bank Account Now

3. Terms and Conditions Applicable Only to DBS Bank e-wallet

This section is applicable only to DBS Bank e-wallet.

3.1 Eligibility for DBS Bank e-wallet

You are not an existing account holder of DBS.
You are an Indian citizen and Indian resident.
You are over 18 years of age with capacity to contract in accordance with the applicable laws in India.
You have a valid and active local mobile number registered in your name, a smart phone, and a valid and active email address of your own.
You have downloaded the digibank app on your Mobile Phone/Device.
You acknowledge that DBS reserves the right to reject your request for DBS Bank e-wallet without assigning any reason.
You acknowledge that only one Account can be opened from one Mobile Phone/Device.

3.2 Features of DBS Bank e-wallet

Single Operations: An individual who fulfils the eligibility criteria mentioned above can open and operate DBS Bank e-wallet in his/her own name. Joint account or joint mandate for operation of DBS Bank e-wallet is not permitted.
Only One Account per Individual: Each eligible individual can only open one DBS Bank e-wallet Account.
Cash Withdrawal: Cash withdrawal with the DBS Bank e-wallet Service is not permitted.
Cash Deposit: Cash deposit into your DBS Bank e-wallet Account is not permitted.
Credit Card: Funding your DBS Bank e-wallet Account using credit cards is not permitted.
Point of Sale: Point of Sale Transactions are not permitted using the DBS Bank e-wallet Service.
mVisa/Bharat QR: Payments to mVisa/Bharat QR merchants using mVisa/Bharat QR facility available on your digibank app.
Transactions: Only Electronic Instructions can be provided. No cross border Transactions i.e. no incoming and outgoing foreign exchange Transactions are permitted through the digibank app. The virtual Debit Card linked to your DBS Bank e-wallet Account can only be used to make payments on websites in India.
Initial Funding: By opening a DBS Bank e-wallet Account, you will have access to a semi closed prepaid payment instrument. The initial funds transferred into the DBS Bank e-wallet Account will be from your existing bank account. Initial funding by a third party or by using a third party bank account is not permitted. You will be responsible for adherence to this requirement failing which DBS will have the right to close your account. The funds may be transferred using such modes as may be available from time to time.
DBS Bank e-wallet will be valid for a period of 24 months from the date of opening the wallet. After the 24 month period, a credit freeze will be applied and no further loading of funds will be permitted into the wallet. Utilization of available funds will be permitted even after the 24 month period.

3.3 Applicable Limits

The following limits will apply with respect to DBS Bank e-wallet:

The maximum balance amount that your DBS Bank e-wallet Account can contain at any given point in time is Rs. 10,000/- ("Maximum Value"). At no point in time can the DBS Bank e-wallet Account balance exceed the Maximum Value except as mentioned in (d.) below.
The total cumulative value of funds credited in DBS Bank e-wallet in one calendar month will not exceed Rs. 10,000/- ("Maximum Monthly Transfer").
The total cumulative value of funds credited in DBS Bank e-wallet in one financial year will not exceed Rs. 1,00,000/-.
In the event of any funds received in the DBS Bank e-wallet Account pushes the balance to exceed the Maximum Value and/or Maximum Monthly Transfer, the funds will be rejected and its full amount will be returned to its source. In the event that the source account or channel is not available then DBS will have the right to retain the amount and it will be applied in accordance with the applicable regulations and the Bank's internal policies.
In the case of a refunds that are the result of failed, returned, rejected and/or cancelled Transactions, the funds returned may be credited into the DBS Bank e-wallet Account even if such credit of funds results in exceeding the Maximum Value and/or Maximum Monthly Transfer.
Not more than five (5) recharge Transactions per day are allowed.
The following Transaction limits will apply to Transactions on the DBS Bank e-wallet Account and is subject to change from time to time:

Rs. 10,000 per bill payment Transaction
Rs. 5,000 per recharge Transaction
Rs. 10,000 per merchant payment Transaction through net banking or using virtual Debit Card on Third Party websites
Maximum value of all outgoing Transactions in a day is Rs. 10,000
Maximum value of all outgoing Transactions in a month is Rs. 10,000
Incoming Transactions subject to Maximum Value and Maximum Monthly Transfer limits.

3.4 Loading funds into DBS Bank e-wallet

Transaction limits For DBS Bank e-wallet
Maximum daily amount limit	10000
Maximum monthly amount limit	10000
Maximum yearly amount limit*	100000

*Financial year

3.5 Payment using DBS Bank e-wallet

3.5.1 You may use the DBS Bank e-wallet Service to:

Make payments at merchant websites in India by choosing the netbanking option or by using the virtual Debit Card.
Make bill payments and recharges through the digibank app.
Top up/fund your DBS Bank e-wallet Account using available modes.
Total number of permissible debit Transactions per day in your DBS Bank e-wallet is 25. Following Transactions shall be excluded from the aforesaid limit:

standing instructions
recurring payments
future dated Transactions (will be considered on the payment date)

Generate an e-statement for your Transaction history by raising a request in app. Statement will be sent your registered email ID within 3 working days.

3.5.2 You cannot use DBS Bank e-wallet Service:

To transfer funds from DBS Bank e-wallet Account to any other prepaid payment instrument issued in India or any other bank account.

3.6 Credit freeze of DBS Bank e-wallet

Under the following scenarios, DBS Bank e-wallet will be placed under a credit freeze:

Upon reaching the validity period of 24 months after date of opening the DBS Bank e-wallet

3.7 Loss of Mobile Phone/Device

If you lose the Mobile Phone/Device on which you had installed the digibank app, you will need to reinstall the digibank app on your new Mobile Phone/Device and login to the digibank app with your existing login credentials. The new Mobile Phone/Device will be re-provisioned with Soft Token ID.

If you suspect that your virtual Debit Card has been compromised, you have to advise DBS to hotlist the virtual Debit Card by calling 18602103456 . We don’t allow reissuance of virtual Debit Card.

3.8 Suspension/Closure/Conversion/Termination by the Bank

We may suspend or terminate the DBS Bank e-wallet Service and your use of the digibank app with or without prior notice to you due to various reasons including:

Non operation of DBS Bank e-wallet for such period as may be decided by the Bank as per its internal policy.
Non conversion of DBS Bank e-wallet to DBS Bank Savings Account within a minimum period of 3 months, or such other extended period decided by the Bank, from the date of opening your DBS Bank e-wallet Account.
Death and incapacity and incompetency of the Customer.
More than one DBS Bank e-wallet Account has been opened by you.
Providing false or incorrect information.
Suspicious Transactions while using DBS Bank e-wallet or the virtual Debit Card.
Due to any other legal or regulatory requirements.
If you are an existing customer of DBS India.
If you have changed your email address.

Where we have not given prior notice, we will as soon as is practicable give notice to you of such termination by such notification methods as we may choose, including through our Website or by giving notification through the digibank app or via publication through any media. Such termination will be effective on and from the date specified in the notice.

If DBS decides to terminate the provision of the DBS Bank e-wallet Service, DBS will notify you and transfer the remaining balance from your DBS Bank e-wallet Account in accordance with the existing process and policy of DBS and the extant guidelines issued by RBI and upon the balance in your DBS Bank e-wallet Account becoming zero DBS will close your DBS Bank e-wallet Account.

3.8.1 Conversion

At our discretion, we may provide you an option to convert or upgrade DBS Bank e-wallet to other co-branded wallets of the Bank before suspending/terminating DBS Bank e-wallet. In case you opt to convert, within the time limit prescribed by the Bank, we will transfer the remaining balance from your DBS Bank e-wallet to the co-branded wallet.
In case you do not opt to convert or upgrade DBS Bank e-wallet within the time limit prescribed by the Bank, the Bank will notify you and transfer the remaining balance from your DBS Bank e-wallet Account in accordance with the existing process and policy of DBS and the extant guidelines issued by RBI and upon the balance in your DBS Bank e-wallet Account becoming zero DBS will close your DBS Bank e-wallet Account.
If you choose to upgrade your DBS Bank e-wallet Account to a DBS Bank Savings Account using OTP based eKYC process, then your Virtual Debit Card linked to DBS Bank e-wallet will cease to exist and you will be issued a new Virtual Debit Card. This is a one-time, non-reversible conversion.
If you upgrade to a DBS Bank Savings Account using biometric authentication, then your Virtual Debit Card will cease to exist, and a physical Debit Card will be issued to you. This is a one-time, non-reversible conversion.

3.9 Procedure in case of Death or Incompetence

If we are notified of death or incompetence of a Customer or of a restriction being placed on the Customer, DBS will suspend the DBS Bank e-wallet Service and stop all operations of DBS Bank e-wallet for that Customer. Any balance remaining in the Customer's DBS Bank e-wallet Account will be forfeited and will be dealt with at the absolute discretion of DBS Bank, subject to applicable regulations. DBS Bank will not be obliged to enter into any correspondence regarding the same. You agree that you, your legal heirs and administrators (as the case may be) will not hold DBS liable for any loss, damage or expenses arising out of or in connection with the remaining balance in your DBS Bank e-wallet Account.

DBS Bank's right to suspend or terminate your access to and use of the digibank app and the DBS Bank e-wallet Service will be without prejudice to any other rights or remedies which DBS may have under these Terms or any other applicable terms set out by law.

3.10 Termination by the Customer

Will you decide to terminate your use of the DBS Bank e-wallet Service:

You will place an account closure request from the digibank app and follow the instructions for closure. Prior to submission of the closure request, the balance in the account has to be transferred out and made zero.
You understand that deletion of the digibank app alone does not terminate the use of or close the DBS Bank e-wallet Service. If you delete the digibank app without providing the necessary instructions to DBS as mentioned above, the remaining balance will continue to remain in your DBS Bank e-wallet Account for such period as may be applicable as per the policy of the Bank. Upon expiry of such period if the DBS Bank e-wallet Account remains non-operational, the amount lying in the same will be forfeited as per the policy of the Bank or per RBI guidelines.
You will not be entitled to any payment, compensation or damages from DBS in relation to the termination of your access to and use of the digibank app and/or the DBS Bank e-wallet Service.
You will have to close your DBS Bank e-wallet Service in case of change of your email address. Once the DBS Bank e-wallet is closed no amount by way of refund or otherwise will be credited into the DBS Bank e-wallet Account or in any other account within DBS or outside DBS.

4. Common Terms and Conditions applicable to both DBS Bank e-wallet and DBS Bank Savings Account

4.1 DBS Bank Services

The Bank will endeavour to provide to you through DBS Bank Services such services as the Bank may decide from time to time. DBS Bank reserves the right to make additions/deletions and decide the type of services that any particular category of customer may be offered on each Account and the same may differ from category to category. You can upgrade your DBS Bank e-wallet Account to DBS Bank Savings Account. The Bank's decision in this regard will be final and binding. As on this date, these services are available only through the digibank app and Website.

DBS Bank Services are provided for your convenience. You make use of the facility at your own risk. By opening an Account and/or use of the DBS Bank Services you agree unconditionally not to contest any Electronic Statement unless disputed by you within 14 (fourteen) days of the Electronic Statement being made available for download.

Certain services which we offer are only available if you request for such services in the manner prescribed and the use of these services offered or made available to you, within or through the digibank app/Website may be subject to additional Terms and Conditions ("Additional Terms") that we may notify you of, from time to time, by such notification methods as we may choose, including through the digibank app or our Website or via publication through any media. Such Additional Terms will be effective on and from the date specified in the notice. You may be required to indicate your acceptance of the Additional Terms prior to use of those services.

DBS Bank may provide you with various promotional offers/campaigns. DBS Bank may cancel, suspend or vary any of the promotional offers/campaigns at any time without prior notice or assigning reason to you. If any disagreement or dispute arises from the promotional offer/campaign between the you and DBS Bank, the decision of the DBS Bank shall be final. DBS Bank shall bear no responsibility or liability whatsoever in respect of any matter arising from or in connection with products and/or services provided by the merchants involved in the promotional offers/campaigns and/or any information provided by the merchants to you directly or through the DBS Bank. You shall direct any dispute or complaint in respect of the products and/or services to the relevant merchant. Additional Terms with respect to the specific promotional offer/campaign shall apply in addition to these Terms and Conditions.

We collect information from or about the Mobile Phone/Device where you install or access our DBS Bank Services, depending on the permissions you’ve granted. You authorise us to associate the information we collect from your Mobile Phone/Device to authenticate you and to provide consistent DBS Bank Services to you.

4.2 Use of the DBS Bank Services on Third Party websites for Products and Services

The balance in the Account can be used by you for various purposes including money transfer, recharge, and payment for purchase of goods or services from any merchant/Third Party that is associated/registered with DBS Bank for DBS Bank Services. Use of the Account represents a payment instrument used for the above purpose and does not represent sale, resale, or licensing any of the products or the services that DBS Bank reviews, lists, or advertises on its websites/app, and DBS disclaims any responsibility for or liability related to them.

For your convenience, DBS Bank Services may include, refer to or make available hyperlinks to other websites or content on the Internet that are owned or operated by Third Parties. Such linked websites or content are not under our control and we are neither responsible for the contents of or the consequences of accessing any such linked website, nor for any goods or services provided through any such linked websites. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.

In respect of Third Party products and services, your correspondence or related activities with Third Parties, including payment Transactions and goods-delivery Transactions, are solely between you and that third party. Under no circumstances will we be construed to be a party to any Transaction, if any, between you and any third party products or services provider.

We do not endorse, sponsor, certify, and are not involved in the provision of such third party products or services and we will not be liable in any way for any products obtained and/or purchased from or services rendered by any such third party. You will not involve us in any claims against or dispute with such third party. Any questions, complaints, or claims related to any Third Party product or service will be directed to the appropriate Third Party.

DBS may provide additional features and services which can be accessed using the digibank app/Website. These additional features and/or services are for your convenience and ease. You acknowledge that any feature which provides analysis or assistance is based on Transaction history, operation of the Account data, information and content available on the digibank app and may not reflect a completely accurate picture since all factors related to such analysis may not be available to DBS Bank. DBS will not be held responsible or liable for any decisions made based on such data and analysis. Neither we, the Providers nor the Affiliates will be liable to you (whether based on an action or claim in contract, negligence, tort or otherwise) for any decision made or action taken by you in reliance on or use of any Content. All Content is made available for information purposes only, except where expressly provided otherwise. Specifically, such Content is not intended nor will it be construed as financial, tax or other advice or as an offer, solicitation or recommendation of securities or other financial products. You acknowledge and agree that the Content is provided by DBS for your personal use and you undertake not to redistribute or transmit all or any of the Content to any third party (whether free of charge or for consideration, in any manner or form whatsoever), without our prior written consent. If some content is uploaded by you on the digibank app you will be responsible for such content and you will ensure that such uploaded content does not contravene any applicable laws in force.

4.3 Bill Payment

You may make a bill payment/s from your digibank app to certain Billing Organisations.

The Bill Payment facility is subject to the following:

You acknowledge and recognise that DBS is merely providing a platform for Bill Payment facility at your request.
DBS reserves the right to add or remove a Billing Organisation in the digibank app at any time.
In order to make a bill payment, you will be required to enter the identification details, relevant consumer reference number and such other details as may be required by each Bill Payment Transaction and you will be responsible for the accuracy of the details provided.
You also agree to inform DBS of any change in identification details as registered with the Billing Organisation through the digibank app.
You consent to the Billing Organisation disclosing your billing details to DBS.
While DBS will take all reasonable steps to ensure the accuracy of the billing details, it will not be liable for bill payments with incorrect details including late payment charges, loss, duplicate or incorrect payments made from your Account. You will not hold DBS responsible for any loss, damages, etc. that may be incurred/suffered by you if the information provided by you or the Provider turns out to be inaccurate/incorrect and for the biller rejecting the bill amount because of incorrect or incomplete entries.
You agree that any disputes on bill details will be settled directly with the Billing Organisation and DBS's responsibility is limited to provision of information received from the Providers.
You agree that the record of the instructions given and Transactions with DBS will be conclusive proof and binding for all purposes and can be used as evidence in any proceeding.
You agree that we are at liberty to withdraw at any time the Bill Payment facility, or any services provided there under, in respect of any or all DBS Bank Savings Account(s) without assigning any reason whatsoever, without giving you any notice.

4.4 Electronic Instructions

You further agree that DBS, its Affiliates and the Providers will be entitled (but not obliged) to act upon or rely on Electronic Instructions received from your registered current address and/or using your Security Codes or Soft Token ID on digibank app and hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you and you waive all rights and remedies against DBS, its Affiliates and the Providers in respect of any loss, damage or expense thereby arising. You will be responsible and will be liable for all Transactions.

Any risk of misunderstanding, error, loss, damage or expense resulting from the use of DBS Bank Services are entirely at your own risk and DBS will not be liable therefore.

You irrevocably and unconditionally authorise DBS Bank to access your Account(s) for effecting banking (including DBS Bank Services) or other Transactions performed by you through the digibank app/Website. DBS Bank will have no obligation to verify the authenticity of any Transaction/instruction received or purported to have been received from you through the digibank app/Website or purporting to have been sent by you other than by means of authenticating through User ID/Password.

All Electronic Instructions will be deemed to be irrevocable and unconditional upon transmission through the digibank app/Website and DBS will be entitled (but not obliged) to affect, perform or process such Electronic Instruction(s) without your further consent and without any further reference or notice to you. We are not obliged to give effect to any request to cancel or amend any Electronic Instruction.

In the event you give an instruction to debit your Account for payment of an amount from the Account, the instruction will be executed on a real time basis unless otherwise specified by DBS. You will not be able to give any instruction to DBS to stop payment from the Account and the amount debited from the Account will not be reversed to the Account. If you have scheduled a Transaction to be processed on a future date and such future date is a holiday in the Branch linked to your Account, such Transactions will be executed on the next Business Day.

However, if you have scheduled a Transaction to be processed on a future date and wish to cancel the Transaction and/or give any instructions to DBS to stop payment from the Account, you will be required to make such cancellations/give stop payment instructions online five (5) business days prior to the scheduled date of such Transaction.

You will ensure that there are sufficient funds in the Account for

Transactions and we will not be liable for any consequences arising out of failure to carry out the instructions due to inadequacy of funds provided always that we will at our sole discretion, be entitled to carry out the instructions notwithstanding such inadequacy without seeking the prior approval from or notice to you and you will be responsible to repay with interest the resulting overdraft, advance or credit thereby created and for all related costs and charges.

4.5 Processing of Transactions

Certain facilities/services/Transactions that may be offered by the Bank over the digibank app/Website may be carried out instantaneously. However, such facilities/services/Transactions may not be effected instantaneously or may not be available to be carried out instantaneously or otherwise at all times due to failure of the requisite systems and/or discontinuation of the same by the Bank, which will be the sole and absolute discretion of the Bank and will also be subject to such limitations and restrictions as mentioned elsewhere in these Terms and Conditions.

You will not hold DBS responsible for not processing/effecting any Transactions transmitted by you over DBS Bank or any consequences thereof since DBS Bank is only provided as a convenience to you and DBS neither assumes nor intends to assume any liability for any Transactions carried/not carried over DBS Bank. Without prejudice to the foregoing, DBS Bank will also not be available during the period the systems of the Bank are not functioning for any reason whatsoever.

You acknowledge and agree that we may at any time:

at our sole discretion and without stating reasons, require that you identify yourself by alternative means;
require any Electronic Instructions to be confirmed through alternative means;
decline to act on the Electronic Instructions at any time without prior notice or giving any reason, including;
to verify the authenticity thereof; or
where they are ambiguous, incomplete or inconsistent with your other Electronic Instructions or instructions, information and/or data; or
which may have lapsed, been rendered invalid due to failure to comply with applicable conditions or are cancelled by the relevant regulatory or governmental body; or
will cause you to exceed your applicable Transaction or Account limits, if applicable; or
will result in any insufficiency of funds.
determine the order of priority in effecting the Electronic Instructions, the Transactions and other existing arrangements you have made with DBS (for example, standing instructions and funds transfer to other accounts.) without incurring any responsibility for loss, liability or expense arising out of so declining to act.

You agree that we will not be liable for any loss, damage or expense suffered by you as a result of:

Electronic Instructions being inaccurate, inadequate or incomplete in any way; or
Any failure, refusal, delay or error by any third party through whom any such Electronic Instruction is transacted.

Where we choose to act on Electronic Instructions, we act on a commercially reasonable effort basis and are not responsible for any acts and omissions while acting in a reasonable manner in discharging the Electronic Instructions.

Notwithstanding the termination of DBS Bank Services, we may (but are not obliged to) carry out any outstanding Electronic Instructions made prior to the termination of DBS Bank Services.

You hereby agree that you will not attempt or permit others to attempt accessing your Account with the Bank through any unauthorised means and you will not part with your User ID and Password and/or Security Codes.

4.6 Fund Transfer Through the DBS Bank App

When the fund transfer facility is made available to you, it may be used for transfer of funds from DBS Bank Savings Account to other accounts/prepaid payment instruments belonging to third parties maintained at DBS and/or at any other bank or third party in India. In the event such transfer of funds is from DBS Bank Savings Account to accounts belonging to third parties maintained at any other bank, which falls under the network of Reserve Bank of India's Electronic Fund Transfer system, then the same will be governed by the Terms and Conditions applicable to National Electronic Funds Transfer (NEFT)/Real Time Gross Settlement (RTGS)/Immediate Payment Service (IMPS) of RBI as provided on the Website. You will be responsible for keying in the correct account number, Mobile Money Identifier (MMID) (If applicable) and Indian Financial System Code ("IFSC") and other details, as required, for the fund transfer request.

In no case will DBS be held liable for any erroneous Transactions incurred arising out of or relating to your entering the wrong account number and/or IFSC Code. DBS will endeavour to effect funds transfer Transactions received through the digibank app subject to availability of sufficient funds in the DBS Bank Savings Account. DBS will specify from time to time the limit for carrying out various kinds of funds transfer or any other services through digibank app/Website. This facility will be provided in accordance with the arrangement between DBS, its Affiliates and Providers and as per conditions specified by DBS from time to time.

4.7 Account Balance and Transaction History

You will monitor the balance in your Account and examine all entries in your Transaction history. You will report/notify the Bank as soon as you notice any Transactions wrongly made or made without authority or inaccurate entries in the Transaction history or of any matter concerning your Account that may invite suspicion by raising a query directly through digibank app by selecting that particular Transaction. If You are unable to raise the query through digibank app, You should write to [email protected]. Unless disputed by you within 14 (fourteen) days of the Electronic Statement being made available for download, the same will be deemed to be correct. DBS will be free from all claims in respect of and any and every Transaction shown in the Transaction history.

You also irrevocably authorise DBS to debit the Account for all Transactions/services undertaken by your User id and Password.

4.8 Security Codes and Security Devices

Use of the digibank app/Website will require the use of Security Codes or Soft Token ID. Security Codes will be issued directly to you and such issuance will be subject to these Terms and Conditions as applicable to you in your personal capacity. Soft Token ID will be assigned to your Mobile Phone/Device on which you have installed the digibank app and You agree that Soft Token ID will be used to authenticate your Transaction/s.
You are responsible for the confidentiality and use of your Security Codes. You must use your digibank app User name and Password to access and use the digibank app and to perform Transaction(s) on the Website. You are responsible for safekeeping and maintaining the confidentiality of your Security Codes. You must not disclose to any person your Security Codes and will not authorise any person to use your Security Codes for any purpose whatsoever. You agree to take reasonable measures and all due care to protect your Password against misuse by third parties. You will, as soon as possible, reset your Password should you notice that your digibank app has been accessed or used without your knowledge, authority or consent. As a matter of abundant precaution you should change your Passwords at periodic intervals.
It is vital that you take steps to prevent disclosure or discovery of the Security Codes provided to you as you are liable for financial loss incurred or Transactions carried out in connection with any unauthorised use of the Security Codes and you will not claim against DBS in respect of any such use or purported use.
You must notify DBS immediately if you have knowledge or have reason for suspecting that the confidentiality of the Security Codes have been compromised or if there has been any unauthorised use of the Security Codes (such as where you notice any unauthorised Transactions or unauthorised access to your Accounts) or your Security Code has been disabled after a number of incorrect password attempts up to such number as may be communicated by DBS to you from time to time.
Section 3 of the Information Technology Act, 2000 (and amendments thereafter) prescribes the procedure for authentication of electronic records, which states that a subscriber may authenticate an electronic record by affixing his/her digital signature, and Section 5 provides legal recognition to digital signatures for authentication of electronic records. However, we have adopted the mode of authentication by means of verification of the Security Code, Soft Token ID or through any other mode of verification as may be stipulated at our discretion, which may or may not be recognised under the Information Technology Act, 2000 for authentication of electronic records. Therefore you are solely responsible to maintain the secrecy and confidentiality of the Security Code without any liability on DBS in this regard.
We will send you Alerts notifying you of Transactions conducted on your Account. The nature of Transactions for which Alerts are generated, the timing of Alerts and the mode of notification will be determined at our discretion. We will be forced to push these notifications to you regardless of whether your mobile number is registered in the Do Not Call registry or the National Customer Preference Register (“NCPR”).

4.9 Security Issues, Software and Hardware

You will at your cost, procure, maintain and update/upgrade all such software, and/or device, hardware and/or equipment , as applicable, from time to time, to avail, access and use the services of DBS Bank and be compatible with the Bank's system at your own risk and expense. You undertake to ensure that computer systems you use to access DBS Bank Services are free from any malware, virus, Trojan or such other computer contaminants. The Bank will be at liberty to change, vary or upgrade its software, hardware, operating systems, etc., from time to time and will be under no obligation to support your software, hardware, operating systems and that the same will be your sole responsibility. DBS will not be liable for any losses that may be suffered by you as a result of any incompatibility between the Service software and any computer, mobile phone or other device from which you may use to access the Service.

You acknowledge the following Internet-related risks:

Insufficient technical knowledge and lack of safety precautions can make it easier for unauthorised third parties to access your systems or devices (for example, insufficiently protected storage of data on the hard disk, file transfers and monitor emissions), and it is your responsibility to take the necessary security precautions. You acknowledge the risks of spoofing, identity theft/masking etc.
Your usage patterns may be monitored by third parties.
Third parties could gain unnoticed access to your digibank app/Account and detect your access to DBS Bank Services and your communications with us.
Viruses and other malicious code may interfere with DBS Bank Services, the Channel, the web browser or any relevant telecommunication device or computer systems.

4.10 Maintenance and preservation of records

DBS at its sole option and discretion will maintain such records of Transactions carried out by you in your Accounts, as the Bank may deem fit or as mandated by law and regulations. You will not be entitled to question the Bank about the records that are maintained by the Bank or those that are not maintained or preserved by the Bank. In case of conflict between the records kept by DBS and those of yours, the records of DBS will be conclusive and binding. The period for preservation of such records will be as DBS may in its sole discretion deem fit or as dictated by any statutory enactment or regulations.

Due to inherent features of some of the Channels over which the facility of DBS Bank Services is availed by you, you may be able to take out a print of the Transaction attempted to be effected by you over DBS Bank Services. You acknowledge and agree that our records and any records of the Electronic Instructions or the Transactions, or any record of Transactions relating to the operation of DBS Bank Services and any record of any Transactions maintained by us or by any relevant person authorised by us relating to or connected with DBS Bank Services will be binding and conclusive on you for all purposes whatsoever and will be conclusive evidence of any Electronic Instructions, information and/or data transmitted using DBS Bank Services. You hereby agree that all such records are admissible in evidence and that you will not challenge or dispute the admissibility, reliability, accuracy or the authenticity of the contents of such records merely on the basis that such records were incorporated and/or set out in electronic form or are produced by or were the output of a computer system, and you hereby waive any of your rights (if any) to so object.

As a tool to correct misunderstandings, you understand, agree and authorise us to, at our discretion and without further prior notice to you, monitor and record any or all telephone conversations or electronic communications between you and us and any of our employees or agents.

4.11 Charges and Fees

Please refer to the "Rates and Fees" page on the Website. The same may be revised from time to time and will be made available on the Website.

We reserve the right to and may at our sole discretion, charge and revise fees (for example, subscription fees, per Transaction fees etc.) in relation to the use of DBS Bank Services and for the provision of or any replacement of Security Codes or Soft Token ID for whatever reasons from time to time. We will, in most cases, give reasonable notice of such days, as may be prescribed by RBI from time to time, to you, for any change in the rates, fees and charges before they become effective provided that such variation is within our control. The obligation to give you advance notice does not apply if variations are required in an emergency or where it is not practicable to give such advance notice. Provided that any changes made in the Charges and Fees whereby your liability has increased such an increase will be applicable only after notice. It is clarified that for DBS Bank Savings Account holders certain charges will be applicable if you visit the branch for certain Transactions.

You authorise us to debit your DBS Bank Savings Account(s) for all fees for the provision and/or use (authorised or unauthorised) of DBS Bank Services and any other liabilities to, and loss, damage or expense suffered by us as a result of our provision and/or your use (authorised or unauthorised) of DBS Bank Services (including any of your liability to us).

DBS Bank is deemed to have sent notifications and SMS notifications ("Electronic Advice/Notification") to you, even if you are unable to or do not receive the Notification for whatever reason.

If any payment has been made by us as a result of your use or purported use of DBS Bank Services:

and the Account was consequently debited, but the debit was reversed in error or the Account was not debited at all; or
consequent to submission of any payment instruction on the Account but before honour of such payment,

then we will be entitled to correct the Account by (i) debiting the Account with the amount paid by us; or (ii) by dishonouring or returning payment instructions and reversing the payment instruction, if there are insufficient funds available in the Account, as the case may be.

Where an Electronic Instruction, or the debiting or crediting of any Account in connection with an Electronic Instruction, requires the conversion of one currency into another, we are authorised to effect such conversions at the rate determined by us and/or Providers.

If GST is charged on any payment, you will pay such GST in addition to all sums payable and indemnify us against any payment we are required by law to collect and make in respect of such GST. We may debit the Account for such GST, including default interest payable in the same manner as may be provided in these Terms and Conditions or in any related agreement for over draft facilities, and/or any other charges, as we may prescribe from time to time, even if such debiting results in the Account becoming overdrawn.

You understand that any access to DBS Bank Services may also be subject to and governed by the relevant laws and regulations of that country from which DBS Bank Services are accessed. You will be responsible for all fees, charges and expenses (including and not limited to charges such as download roaming for overseas usage; for any upgrades in relation to access and use of digibank app; and other charges which may be imposed by CSP in connection with the use of DBS Bank Services.

4.12 Right to Lien and Set Off

The Bank will have an absolute and paramount right of lien and set-off, irrespective of any other lien or charge, present as well as future on the accounts, including amounts lying in Term Deposit linked to your DBS Bank Savings Account or balance lying in DBS Bank Savings Account and also over any and all securities of your lying or that may come into the possession of the Bank from time to time for safe keeping or otherwise in any of your accounts maintained with DBS (singly or jointly) to the extent of all outstanding dues, whatsoever, and howsoever arising.

Without prejudice to the contents of the preceding paragraph, DBS has and will have a paramount and irrevocable right to reverse any entry (debit or credit) made in the Account with reference to any Transaction carried out on the ATM, EDC, Point Of Sale, digibank app, Phone banking, cheque deposit, Kiosk, Website or otherwise whatsoever, where in the course of any scrutiny, verification, checking, investigation, audit or otherwise for whatsoever reason or action by DBS, it is found or determined that the entry was incorrect, was not accompanied by proper supporting documents/authorisations, or for whatsoever reason was incorrect or did not meet any rules or regulations or specifications including but not limiting to those of DBS or otherwise. DBS will have and will continue to have a lien on your Account to recover such costs, damages or liability that the Bank may incur or be imposed and will further have the right to claim and recover any shortfall from you.

4.13 Discontinuation

DBS Bank Services may not be available to you for security and/or technical reasons and for which DBS may not give you prior notice or reason. DBS Bank Services may be suspended or withdrawn for security and/or technical reasons without giving you any reason or notice. If at any time you cease to have an eligible Account or fail to provide your updated details, or fail to confirm your status/KYC verification as deemed by the Bank at periodic intervals we reserve the right to deny you access to DBS Bank Services.

We may withdraw the provision of DBS Bank Services wholly or partly, if at any time the amount of deposit falls short of the required Minimum Balance and/or if the service charges remain unpaid, without giving any further notice to you and/or without incurring any liability or responsibility whatsoever by reason of such withdrawal.

4.14 Your Liability

You acknowledge and agree that:

Access to DBS Bank Services is through your Mobile Phone and any Transaction, which originates from the same using your User ID and Password/Security Codes, whether initiated by you or not will be deemed to have originated from you.
Any third party breach where the deficiency or negligence lies neither with the Bank nor with You but lies elsewhere in the system, your liability for such unauthorised electronic Transaction shall depend on the time taken by you to report the unauthorised Transaction from the date of receiving the Alert from the Bank, as prescribed by RBI and Bank’s internal policy in this regard. The longer the time taken by you to notify the Bank about unauthorised electronic Transaction in your Account, the higher will be the risk of loss.
Illegal or improper use of DBS Bank Services by you or any other person will render you liable for payment of financial charges as decided by the Bank and/or will result in suspension of DBS Bank Services provided to you.
You are aware that email is not a secure or error-free medium of communication and of the possible risks involved in connection with the transmission of information via email.
You are aware that universally it is understood that there is no way to verify that technologies are fool proof or tamper proof and/or to keep up with the latest technology as available at any particular time.
You understand and agree that the Bank does not accept liability for any errors or omissions in the content of the email messages and its attachments. You undertake to keep us indemnified at all times against, and to save us harmless from all actions, proceedings, claims, loss, damage, costs and expenses including consequential losses/damages which may be brought against us and which will have arisen either directly or indirectly out of or in connection with us sending account statements and other documents on email.

4.15 Accuracy of information

You will be responsible for the correctness of information supplied by you to DBS through the use of DBS Bank or through any other means such as electronic mail or written communication. DBS accepts no liability for the consequence arising out of erroneous, incorrect or incomplete information supplied by you. If you suspect that there is an error in the information supplied to DBS by you, you will advise DBS as soon as possible. DBS will endeavour to correct the error wherever possible on a ‘best effort' basis. All outputs of statements are duplicate statements of account and will be prepared by electronic means and the information contained therein will be extracted from a computerized backup system maintained by the Bank in its ordinary course of business. While DBS will take all reasonable steps to ensure the accuracy of the statement, DBS is not liable for any error. You will hold DBS harmless against any loss, damages, etc. that may be incurred/suffered by you if the information contained in the above said outputs turns out to be inaccurate/incorrect/incomplete.

DBS will not be obliged to verify the accuracy, adequacy and completeness of Electronic Instructions. Accordingly, DBS, its Affiliates and the Providers may treat the Electronic Instructions as valid and binding on you notwithstanding any error, fraud, and forgery, lack of clarity or misunderstanding in the terms of the Electronic Instructions.

4.16 Limitation of Responsibility and Liability

DBS is not liable for any loss suffered by you or any third party arising from and in connection with your registration of, access to and use of the digibank app/Website except where such loss is attributable to our negligence or wilful default. Without prejudice to the foregoing, DBS will not be liable for any inconvenience, loss, cost, damage or injury suffered by you or any third party arising from or caused by:

Our compliance with any instruction given or purported to be given by you relating to a Transaction, notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment will not have been apparent to a reasonable person receiving such instruction;
Use of the digibank app by third parties, whether authorised or unauthorised by you;
Your transfer of funds to the wrong mobile number or to the wrong recipient;
Theft or loss of your Mobile Phone/Device, hardware and/or equipment on which the digibank app is installed;
Your inability to effect or complete any Transaction due to system maintenance or breakdown/non-availability of the digibank app/Website or any network;
You being deprived of the use of the digibank app/Website as a consequence of any action by us;
Any failure by us to perform any obligation or observe any of these Terms if such failure arises from a failure of, or any unauthorised and/or unlawful access to, any machine, data processing system or transmission link or any act of force majeure such as acts of God, war or warlike hostilities, civil commotions, riots, blockades, embargoes, sabotage, strikes, lock-outs, fire, flood, shortage of material or labour, delay in deliveries from sub-contractors, or any event outside our control;
Any equipment or software providers, any service providers, any network providers (including but not limited to telecommunications providers, internet browser providers and internet access providers), or any agent or subcontractor of any of the foregoing; or
Any act or omission by DBS in compliance with any applicable laws and/or regulations, including laws governing personal data protection, and any instructions and/or directions given by any local or foreign regulatory body, government agency, statutory board, ministry, departments or other government bodies and/or its officials.

Any downloading of data from the digibank app is done solely at your risk, and DBS will not be liable for the integrity or use of any data downloaded in any way.

Provided that you have notified us in reasonable detail and in a timely manner of any problems experienced in the use of DBS Bank Services and the Security Codes, DBS will use commercially reasonable efforts to correct such problems within a reasonable period of time (but without further liability if we are unable to do so). Notwithstanding the aforementioned provision or any other provision of the Terms and Conditions, DBS Bank Services, the Security Codes and the Content are provided on an "as is" and "as available" basis. Neither we nor our licensors (including contributors of articles, reports, surveys and news) warrant the accuracy, adequacy, completeness, timeliness, quality, currency, reliability, performance, or continued availability of DBS Bank Services, the Security Codes, the Soft Token ID or the Content and each of us and our licensors (including contributors of articles, reports, surveys and news) expressly disclaim liability for errors or omissions or any delays in the delivery of the Content, or for any action taken in reliance on the Content. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, is given in conjunction with DBS Bank Services, the Security Codes, the Soft Token ID or the Content.

DBS may from time to time without giving any reason or prior notice, upgrade, modify, alter, suspend, discontinue the provision of or remove, whether in whole or in part, the Channel, DBS Bank Services, the Security Codes,the Soft Token ID the methods available for access to DBS Bank Services, or any information, services or products provided therein and will not be liable if any such upgrade, modification, suspension or alteration prevents you from accessing DBS Bank Services. The information provided through DBS Bank Services including the specifications, prices, availability and other details of the products and services provided through DBS Bank Services may be modified, deleted, or replaced from time to time and at any time at our absolute discretion. You may be required to update your details periodically as required by the Bank from time to time.

While DBS may apply such technology as it deems fit to ensure the security of and prevent unauthorised access to the DBS Bank Service, DBS does not warrant that DBS Bank Services or any of the Content or the Security Codes, the Soft Token ID will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no warranty is given that DBS Bank Services, the Security Codes, the Soft Token ID and the Content are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros.

DBS does not warrant the security of any information transmitted by you or to you through DBS Bank Services or via email or mobile phone.

DBS, its Affiliates and the Providers will in no event be liable to you or any other person for:

any direct, indirect, incidental, special, consequential, punitive or economic loss, expense or damage arising from or in connection with any access, use or the inability to access or use the Channel, the digibank app, DBS Bank Services, the Content, or reliance on the Content, howsoever caused and regardless of the form of action (including tort or strict liability);
any downtime costs, loss of revenue or business opportunities, loss of profit, loss of anticipated savings or business, loss of data, loss of goodwill or loss of value of any equipment including software; and/or
any loss or damage arising as a result of improper usage or malfunction of any computer or mobile phone or other telecommunications equipment used to access DBS Bank Services or incompatibility thereof with our systems;

even if we are advised of, or otherwise might have anticipated, the possibility of such loss, damage or expense.

DBS will be under no liability for any damage, loss or expense, or for any obligation to pay or reimburse interest to you for unsuccessful crediting or debiting of money through the use of DBS Bank Services.

Except where DBS has been grossly negligent, that is for events or acts attributable to its own omission, or lack of due care, it will also under no circumstances be liable for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business or any other loss of any character or nature whatsoever and whether sustained/suffered by you or any other person due to any Transaction carried out or not carried and/or incorrectly/incompletely carried out and/or being carried out with or without your knowledge or authority on the digibank app/Website and/or due to non-availability or partial availability of any medium of DBS Bank and/or due to any loss/misuse of Debit Card and/or use of your Security Code/password(s) by any other person or persons. The Transaction risk will be yours, except what is stated above. In cases where DBS is led to believe that an instruction may not have been properly authorised by you, DBS will be entitled, after making reasonable efforts to check whether the instruction was properly authorised, to take steps to reverse any action taken on the basis of that instruction. DBS will not be responsible for any losses suffered by you due to such reversals.

4.17 Data Processing

You accept that all information/instructions will be transmitted to and/or stored at various locations and be accessed by personnel of DBS and/or its Affiliates. DBS is authorised to provide any information or details relating to you to a third party like Facebook and Google to facilitate DBS in providing DBS Bank Services as well as Promotional offers to be shared with you as may be necessary to give effect to any instructions. You agree that DBS and/or Affiliates or their contractors may hold and process your Account information, Personal Information and all other information concerning your DBS Bank Savings Account on computers or otherwise in connection with the use of/access to digibank app/Website/availing DBS Bank Service as well as for analysis, credit scoring and marketing. You agree that DBS may use or analyze your Account information including your Transactions for the purposes of offering Bank’s products or services to you, designing financial services for you or marketing financial services to you.

4.18 Consent to Disclosure/Provision of Information

You consent to DBS and/or any of our personnel disclosing any information (including Personal Information), whether in India or otherwise:

To any of our Affiliates or Providers who have a legitimate business purpose for obtaining such information, including offering you products or services in connection with or to facilitate the use of DBS Bank Services or for risk management purposes.
To any of our Providers, Affiliates or any other third party as we may consider necessary in order to give effect to any Electronic Instructions or Transaction or to comply with any order or request of any court or government or regulatory authority in any jurisdiction.
To any person using DBS Bank Services purporting to be you where such disclosure is reasonably regarded by DBS to be necessary to complete any Transaction or to carry out the Electronic Instructions.
To any information gathering or processing organisation or department conducting survey(s) on our behalf.
To any Provider for the purpose of or in connection with the sale, supply, marketing or promotion of any services or products or investigating any complaint or dealing with any query relating to the sale, supply, marketing or promotion of any services or products.
To the police or other Governmental or regulatory authorities, credit bureaus for the purpose of making a report or facilitating any investigation.

4.18.1: You hereby unconditionally agree that DBS or its contractors may hold and process your personal information on computers or otherwise in connection with DBS Bank Services, other services as well as for statistical analysis and credit scoring and for providing certain value added services.

4.18.2: You agree that DBS may disclose, to other institutions, such information in relation to you as may be necessary for any reason inclusive of but not limited to the participation in any telecommunication or electronic clearing network, in compliance with legal directive, for credit rating by recognised credit scoring agencies, and for fraud prevention.

4.18.3: You irrevocably and unconditionally authorise DBS to access the Account(s) and the Personal Information for effecting the instructions and providing the facility, as well as for analysis, credit scoring and marketing.

4.18.4: DBS's authority to disclose information as set out in this Clause will survive the termination of DBS Bank Services.

4.18.5: Neither DBS nor any of its personnel will be liable for any loss, damage or expense suffered by you as a result of :

Any disclosure of any information which you have consented to DBS and/or any of our personnel disclosing; or
Any access by a third party to information obtained through your use of DBS Bank Services.
You will provide DBS with any information or documentation that we may reasonably request relating to your use of DBS Bank Services and will cooperate with it in any related investigation or litigation.

4.18.6: You will be responsible to notify DBS in the event of a change of your current address, email address, mobile number, otherwise, DBS will have the right to rely on your last known such address and mobile number.

4.18.7: You consent to DBS calling you on your registered Mobile Phone for the purpose of assisting you in account opening process and verification of information provided by you, irrespective of your mobile number being registered in the Do Not Call registry or the NCPR.

4.18.8: Notwithstanding any registration by You on the Do Not Call registry or the NCPR and/or Do Not Disturb (DND) database, You consent to DBS, it’s personnel and all such third parties as duly authorised by DBS to contact/get in touch with You by way of E-mail/telephone call/SMS/In-app notification for the purposes of administering or servicing (including for feedback, experience surveys, usability studies and for any other form of market research, survey or studies) any of the Bank’s products/services.

4.18.9: You agree that DBS may use third party websites, instant messaging platforms like WhatsApp, etc. and social media platforms like Facebook, Twitter, Instagram and Google or any other advertising agencies to enable DBS to serve you offers, content and ads on an ongoing basis.

4.19 Privacy Policy

All of the information that DBS collects from you, such as registration details, beneficiary account details and debit/credit card information etc., is subject to its privacy policy. DBS's Privacy Policy, as may be amended, supplemented and/or substituted from time to time, is incorporated by reference into and forms part of these Terms and will apply to all personal data that you provide to DBS or that arises from your relationship with DBS. DBS's Privacy Policy is available at https://www.dbs.com/digibank/in/privacy-policy-detail.page. You hereby consent to DBS's collection, use, disclosure and processing of your personal data in accordance with DBS Privacy Policy and these Terms.

4.20 Assignment

You agree and accept that these Terms and Conditions, the obligations and rights arising under these Terms and Conditions, may be assigned or otherwise transferred to a third party by DBS Bank India Limited without notice and/or your prior written consent.

4.21 Intellectual Property

You acknowledge that the intellectual property rights of DBS are owned by DBS, its Affiliates, or the Providers.

No part or parts of the digibank app may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise commercially exploited in any manner or by any means or stored in an information retrieval system without our prior written permission. You may view, print or use the Content for personal, non-commercial use only, provided further that you do not modify the Content and that you retain all copyright notices and other proprietary notices contained in the Content.

The trademarks, service marks, and logo ("Trade Marks") used and displayed in or through the digibank app/Website are registered or unregistered Trade Marks of DBS/others.

Nothing in the digibank app/Website will be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trade Marks displayed in or through the Channel or digibank app/Website, without our written permission.

4.22 Indemnification

Unless otherwise prohibited by Law or RBI guidelines, You agree and undertake to indemnify DBS and to hold DBS harmless, from and against all claims, losses, charges and expenses (including legal fees), demands, actions and proceedings which DBS may incur, suffer or sustain directly by reason of or in relation to (a) misuse of DBS Bank Services by You or (b) any fraud, negligence, breach of applicable Law or these Terms and Conditions by You.

4.23 Miscellaneous

DBS reserves the right to use any service providers, subcontractors and/or agents on such terms as it deems appropriate. DBS will provide you digital assistance/system to answer your queries. In case digital assistance is unable to resolve your query then you will have an option to chat with our contact centre staff.

You acknowledge that you have not relied on any representation made by DBS or any of its employees, Affiliates, service providers, subcontractors or agents and have made independent assessment of DBS Bank Services. Except for our Affiliates, service providers, subcontractors and agents, no person or entity who is not a party to these Terms and Conditions will have any right to enforce these Terms and Conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, this will not affect the rights of any permitted assignee or transferee of these Terms and Conditions.

4.24 Variation in Terms and Conditions

DBS may by notice through the Channel or by such other method of notification as it may designate (which may include notification by way of email), vary these Terms and Conditions, whereupon such a variation will take effect on the date specified by us (which will generally be no less than thirty (30) days from the date of the notice). If you use DBS Bank Services including any new services after such date, you are deemed to have accepted such variations and such amended Terms and Conditions will be binding on you. If you do not accept the variation, you must stop using DBS Bank Services and terminate DBS Bank Services. Our right to vary these Terms and Conditions in the manner aforesaid may be exercised without the consent of any person or entity who is not a party to this Terms and Conditions.

DBS, its Affiliates and Providers will not be liable for any non-performance, error, interruption or delay in the performance of any obligations under this Part or in the Channel's or DBS Bank Services' operation, or for any inaccuracy, unreliability or unsuitability of DBS Bank Services and/or the Content if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond its reasonable control (which includes acts of God, natural disasters, acts of terrorism, embargoes, epidemics, acts of any Government or authority, power failures), and the acts or a party for whom DBS, its Affiliates or Providers are not responsible for.

4.25 Illegality

If at any time any provision of these Terms and Conditions will be or will become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of these Terms and Conditions will not be affected or impaired thereby, and will continue in force as if such illegal, invalid or unenforceable provision was severed here from. Our waiver of any of the covenants to be performed by you or any breach by you will not be construed to be a waiver of any succeeding breach by you or of any other covenant. Our rights and remedies in these Terms and Conditions are cumulative and not exclusive of any other rights or remedies provided by law.

DBS agrees that if you open further accounts with/subscribe to any of the products/services of DBS or any of its Affiliates or Providers DBS extends to such accounts or products or services and you opt for use thereof, then these Terms and Conditions (as may be amended from time to time) will automatically apply to such further use of DBS Bank by you.

4.26 Notice

4.26.1 Communication from DBS Bank

You hereby authorise DBS or its agents to send promotional messages including the products of the digibank app/DBS Bank Services, greetings or any other messages/communications which DBS may consider appropriate from time to time, by way of SMS and/or Email.

DBS is entitled to send you "notifications in the digibank app and SMS notifications" ("Notifications") relating to your access to and use of the digibank app and any updates on related services. Such messages may also be sent to numbers registered in the Do Not Call registry or NCPR, if the Bank deems fit to do so and as the Customer you indemnify our act.

4.26.2 Communications through electronic means

Electronic delivery may be in the form of electronic mail, an attachment to the electronic mail, or in the form of an available download from the Channel. DBS will be deemed to have fulfilled its legal obligation to deliver to you any document if such document is sent via electronic means. Failure to advise DBS of any difficulty in opening a document so delivered within twenty-four (24) hours after delivery will serve as an affirmation regarding the acceptance of the document.

It may be noted that alerts if sent through SMS will be sent to the registered mobile number only.

All communication by DBS will be in English and will be through email to your email address as per our records; or using electronic services or any other electronic media or through your cell phone. Where necessary, DBS may also give any notice and communication through the press, radio, television, internet or any other media at the discretion of DBS's choice. Any communication from DBS to you will be deemed to have been received by you and complete:

If sent by email – at the time of sending to your email address.
If sent by electronic services – at the time it was sent.
If made through the press, radio, television or internet – at the time it was made.
If made over the digibank app or on the Website – at the time of publishing.

4.26.3 Communication from you

Any notice, instruction, correspondence or other communication you give to DBS must be in writing and must be received by DBS. DBS may accept instructions over the digibank app or the Website or by phone (for limited purposes) or over the counter (for limited purposes), electronic services or by any other mode that DBS may agree with you. You must provide to DBS any application forms, authorisations or other documents as may be required by DBS.

4.27 Feedback and Complaint Mechanism

You have the option to give your feedback in the digibank app at any time with our 24x7 virtual assistant, powered by artificial intelligence.

You have the option to put a complaint through the digibank app or to refer to the Website for grievance redressal.

DBS reserves the right to investigate complaints regarding the use of the digibank app, DBS Bank Service or reported violations of these Terms and to take any action DBS deems appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, the appropriate authorities or regulators and disclosing any information necessary or appropriate to such officials, authorities or regulators, whether located in India or outside of India.

4.28 Governing Law and Jurisdiction

These Terms will be governed by and construed in accordance with the laws of India and you irrevocably submit to the non-exclusive jurisdiction of the Mumbai courts.

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5. Terms and Conditions for Debit Card

5.1 Debit Card Terms and Conditions

These Terms and Conditions are applicable to your Debit Card. Please read them carefully before you sign or use the Debit Card. When you read these Terms and Conditions bear in mind that "you", "your" and "Card Member" mean the person holding the DBS Bank e-wallet Account or DBS Bank Savings Account and has a Debit Card issued in their favour. The words "we", "our", "us" and "Bank" refer to DBS Bank India Limited and its successors and assigns.

5.2 Applicability of Terms

The Terms and Conditions contained herein form a contract between You and DBS Bank India Limited. You will be deemed to have unconditionally accepted these Terms and Conditions and accepted the onus of ensuring compliance with the relevant RBI Regulations, Exchange Control regulations of Reserve Bank of India ("RBI"), Foreign Exchange Management Act 1999 as may be amended or replaced from time to time and all the rules and regulations framed there under, by opening a DBS Bank e-wallet Account or DBS Bank Savings Account.

These Terms and Conditions will be in addition to and not in derogation of the Terms and Conditions relating to DBS Bank e-wallet or DBS Bank Savings Account. You, while making use of any services/facilities relating to the Debit Card will at all times continue to be bound by the Terms and Conditions stipulated by DBS Bank India Limited from time to time for such services/facilities.

5.3 Definitions

Unless otherwise set out, the following terms will have the meaning as set out hereunder. Words denoting the singular include the plural and vice versa; words denoting the masculine gender include the feminine or neuter gender and vice versa; references to persons are to be construed as references to an individual, company or trust as the context requires and vice versa. Clause and other similar headings are for ease of reference and will not affect the interpretation of any provision herein. In this agreement, unless otherwise required:

"Account" means and includes both DBS Bank e-wallet and DBS Bank Savings Account or any of them.
"ATM" means an automated teller machine or card operated machine or device whether belonging to us or of any other bank on a shared network, you can use your Debit Card to access your funds in your Account/s held with us.
"ATM Limit" means the maximum permissible limit prescribed by the Bank for all cash withdrawals and/or any other Transaction which you may effect through an ATM in any one day or per Transaction.
"Card Transaction" means any payment made or any amount charged for any goods, services and/or other benefits by, through or from the use of the Debit Card in signature or the PIN or in any other manner, regardless whether a sales draft or other voucher or form is signed by you and whether authorisation has been sought by us. In case of Business Debit card, it shall be the responsibility of the card holder to use the card purely for business related expenses and ensure that nature of expenses should not be against import of any services or good.
"Card-Not-Present Transaction" means a Transaction effected in a merchant environment where the Card Member and the Card are not physically present at the time of usage. Typical Card-Not-Present Transactions include but are not limited to internet-based Transactions, mail, telephone or facsimile orders or reservations or recurring payments. All Transaction for the Virtual Debit Card will be Card-not-present Transactions. In case of Business Debit card, it shall be the responsibility of the card holder to use the card purely for business related expenses and ensure that nature of expenses should not be against import of any services or good.
"DBS Bank Savings Account" refers to a savings account designated by us to be an eligible account for operation through the use of the Debit Card and/or accessed by you through Electronic Services.
"digibank app" means an application for Mobile Devices that can be downloaded by you from a designated location or application store.
"DBS Bank e-wallet or DBS Bank e-wallet Account" means a product offered by DBS Bank through the digibank app and is a semi closed prepaid payment instrument (non-interest bearing) that may be used by you as a wallet on your Mobile Phone or any other permitted device.
"Electronic Services" means any banking and other services or facilities which we and/or any Participant may make available to you from time to time and offered via electronic means, including any card, electronic computerised or telecommunication devices or modes of operating accounts in or outside India, and where the context requires, also means any PIN and/or Card used to access Electronic Services.
"GST" means any goods and services tax, including any tax of a similar nature that may replace it or be levied in addition to it, by whatever name called.
"Information" means information regarding the money or other relevant particulars relating to you, or any User, or the Account or any Transaction.
"International Transactions" refers to the Transactions performed by you through the Debit Card outside India, Nepal and Bhutan.
"Merchant" means any person, firm or corporation which enters into an agreement with the Bank, or any member or licensee of Master Card International, Visa International, or any other electronic service provider relating to the use and/or acceptance of a Card in payment to such person whether for goods, services or charges provided or incurred.
"Participant" means any person, firm, company or organisation in India or otherwise which, from time to time, participates or is involved, directly or indirectly, in providing Electronic Services or any goods and services in relation to the Card.
"PIN" means a PIN generated by the user in the digibank app in relation to the use of the Card and/or access of Electronic Services.
"Point of Sale/POS" Transactions means Transactions initiated at Merchants' point of sale terminals.
"Spending Limit" means the maximum permissible limit prescribed by us in respect of total Card Transactions effected in a day.
"Terms and Conditions" mean these Terms and Conditions as amended or supplemented by us.
"Transaction" means any Transaction or instruction effected or issued, or purported to be effected or issued, by you through the Card and/or Electronic Services.
"User" means you.

5.4 Terms and Conditions for Usage of the Virtual Debit Card on the Internet

You agree and accept the services that are being provided by us at your request to carry out online Transactions through Virtual Debit Card instructions on your DBS Bank e-wallet or DBS Bank Savings Account account, as given by you. You hereby undertake that you will take all necessary precautions to prevent unauthorised and illegal use of the Debit Card and unauthorised access to your DBS Bank e-wallet or DBS Bank Savings Account/s.
You have no objection whatsoever, that your billing details are provided to us by merchants to whom you make payment using DBS Bank Services.
The Virtual Debit Card can be used by you (unless otherwise specified by DBS Bank) at all internet websites in India which display the logos of the Bank/Visa/MasterCard/ and/or any other shared networks and/or agencies as may be recognised by DBS Bank from time to time and which have the facility of offering goods or services for purchase through internet websites in India.
You agree that a valid Virtual Debit Card will mean a Debit Card which is currently active on the system and not blocked or hot listed. If a Debit Card is hot listed or blocked, you will not be able to carry out any Transactions with immediate effect.
You will be responsible for ensuring the availability of the balance and accuracy of the amount and payment details.
You agree that you will make payments as required by the merchant. You will not hold us responsible for the merchant rejecting the payment amount because of incorrect or incomplete entries or for any other reasons whatsoever. You agree that the record of the instructions given and Transactions with us will be conclusive proof and binding for all purposes and can be used as conclusive evidence in any proceeding.
You understand and acknowledge that only those websites/merchants accepting payments through mVisa/Bharat QR or who offer a 3D secure or 2nd factor authentication will allow Transactions done through the Virtual Debit Card. You also understand and agree that the shared networks may provide different functionalities and service offerings that may require you to provide certain additional details to complete the online Transaction.
You agree that the said functionalities and service offerings by the shared networks will be advertised on the Internet Website of the merchant by displaying an additional logo/trademark/symbol.
You agree that for the purpose of using the Virtual Debit Card for an internet purchase, you will provide the card number, Card Verification Value (CVV) security digits, expiry date of the Debit Card, and a One Time Pin (OTP) which will be sent to your registered mobile number with us. You agree that for the purpose of using the Virtual Debit Card to make payment to your merchant using mVisa/Bharat QR, you will login to your digibank app, scan the relevant Quick Response (QR) code and authenticate using your Soft Token ID.
You agree that unless (i) you enter the complete and correct data/information in the verification field/s in the internet website or (ii) you properly scan the QR code of your merchant, you will not be able to make payment using your Virtual Debit Card.
In case you wish to cancel a completed Transaction due to an error or on account of agreed merchandise return, the earlier Transaction must be cancelled with the merchant and a confirmation of the cancelled receipt must be retained in your possession.
Reversal/refund of debits due to such Transactions will be processed manually and the confirmation of the cancelled receipt needs to be produced by you, if called for.
You agree that all refunds due to non-delivery of goods or services/rejection of the goods or services will be done at the request of the relevant merchant only. In case of refunds, we will not refund payment processing charges levied, if any, on you for processing of the Transaction.
You agree that without prejudice to anything contained anywhere in these Terms and Conditions, we will be under no liability, whatsoever, to you , in respect of any loss or damage arising, directly or indirectly, out of (i) any defect in any goods or services supplied; (ii) the refusal of any merchant to honour or accept the payment through Virtual Debit Card; (iii) the malfunction of any computer terminal, any delay/technical failures; (iv) sharing of access details of your account by you or any third party to any unauthorised person; (v) Any misstatement, misrepresentation, error or omission in any details disclosed to us by you; or (vi) Any discrepancy between the amount required to be paid by the respective merchant(s) and the instructions given by you; or (vii) inability of your Mobile Device to scan the QR code; or (viii) failure of the merchant to raise cancellation/refund request.
You agree that we will not be responsible for any dealings that you may have through internet websites, including but not limited to the supply of goods and services. It must be distinctly understood by you that this Debit Card facility is purely a facility for you to purchase goods and/or make use of services, and we hold out no warranty or make no representation about the quality, delivery or otherwise of the merchandise.
You agree that for reasons that the internet website is not capable of accepting all the details required by us and/or the shared networks to complete the online Transaction, the said Transaction will not be treated as complete and in which case we will not be held liable for any incomplete/unprocessed/rejected Transactions.
You agree that on completion of the online purchase Transaction, the amount for which you make an online purchase will be debited from the DBS Bank e-wallet or DBS Bank Savings Account (as the case may be) linked to the Debit Card immediately.
You agree that we will not be held responsible for the delivery of any item purchased by you or the condition of the item when it is delivered. Our role is restricted to provision of information and payment services only. All disputes regarding delivery/condition of goods are to be taken up directly with the concerned merchant. We will not, in any way, be responsible for merchandise, merchandise warranty or services purchased, or availed of by you from Merchant Establishments, including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by you.
You agree that will you have any complaints concerning any Transaction placed through internet website, the matter will be resolved by you with the concerned merchant and failure to do so will not relieve you from any obligations to us. We accept no responsibility for any surcharge levied by any internet website and the same being debited to your Account with the Transaction amount. You will at all times take all appropriate steps, including those as mentioned herein, to maintain the security of the Card, ATM PIN and other details pertaining to your Debit Card.
You agree that any dispute or claim regarding the merchandise must be resolved by you with the merchant. The existence of any claim or dispute will not relieve you of your obligation to pay all the charges and you agree to pay promptly such charges, notwithstanding any dispute or claim, whatsoever.
In case of any dispute, we reserve the right to suspend any merchant/master merchant either temporarily or permanently. During this period, the Debit Card facility will not work for all such suspended merchants.
We reserve the right to change, at any time, these Terms and Conditions, features and benefits offered to you including, without limitation to, changes which affect existing balances, interest charges or rates and methods of calculation. You agree that charges, if any, for the Debit Card facility and related services will be at our sole discretion and will be at the liberty to vary the same from time to time. We will communicate all the amended Terms and Conditions by hosting the same on our website, www.dbs.com/digibank/in/terms-and-conditions.html, or in any other manner as decided by the Bank. You will be liable for all charges incurred and all other obligations under these revised Terms. You will be responsible for regularly reviewing these Terms and Conditions including amendments thereto as may be posted on the website and will be deemed to have accepted the amended Terms and Conditions by continuing to use the direct debit facility.
We may, at our sole discretion, utilise the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to the products/services made available by us.
You agree that we will at our own discretion withdraw at anytime the Debit Card facility, or any services provided hereunder, in respect of any or all the account(s) without assigning any reason whatsoever, without giving you any notice.
You agree that you will not use the Virtual Debit Card facility/services for any mail order/phone order purchases and any such usage will be considered as unauthorised and you will be solely responsible.

5.5 Electronic Services

The Virtual Debit Card can only facilitate electronic Transactions through websites in India.

5.6 Use of Virtual Debit Card

This Virtual Debit Card can only be used to carry out only domestic Transactions. It is clarified that card not present Transactions like merchant payments using mVisa/Bharat QR and payments on domestic websites can only be carried out.

5.7 Spending Limit

5.7.1 Domestic Spending Limit

DBS Bank e-wallet account:

Subject to availability of balance in your DBS Bank e-wallet Account, in case of Virtual Debit Card a per day spending limit of Rs. 10,000/- and a monthly spending limit of Rs. 10,000/- or such amount as may be determined by the Bank from time to time will be set for usage of your Debit Card for domestic Transactions. The limit in case of Virtual Debit Card on your DBS Bank e-wallet account is Rs. 10,000 per Transaction. The Spending Limit will apply to all Card Not Present Transactions (including internet purchases) and/or for utilising other Electronic Services, if and when introduced.

DBS Bank Savings Account opened using OTP-based eKYC process OR biometric authentication:

Subject to availability of balance in your DBS Bank Savings Account opened using OTP-based eKYC process or biometric authentication, a per day spending limit of Rs. 1,00,000, or such amount as may be determined by the Bank from time to time, will be set for usage of your Debit Card. The Spending Limit will apply to all Point of Sale and/or Card Not Present Transactions (including internet purchases) and/or for utilizing other Electronic services, if and when introduced. We may allow setting different spending limits for different customers.

If you hold a Virtual Debit Card on your DBS Bank Savings Account, you can use your card only for domestic Card Not Present Transactions (including internet purchases). The limit in case of Virtual Debit Card on your DBS Bank Savings Account opened using OTP-based eKYC process is Rs. 1,00,000 per day.

If you hold a physical Debit Card on your DBS Bank Savings Account, you will be allowed to withdraw cash subject to the availability of balance in your account up to the ATM Limit. You must not use or attempt to use your Debit Card to effect any cash withdrawal or any other Transactions if the ATM Limit or available balance will be exceeded. The onus of ensuring adequate balances in your DBS Bank Savings Account is entirely on you. You can use your Debit Card to withdraw up to INR 25,000 per day from ATM and POS Transaction limit of INR 1,00,000 per day.

5.7.2 International Spending Limit

You can use your physical Debit Card outside India (except in Nepal and Bhutan) to withdraw up to INR 25,000 per day from ATM and POS Transaction limit of INR 25,000 per day.

5.7.3 Charges Not To Exceed Spending Limit

You may perform a Virtual Debit Card Transaction only if there are sufficient funds in your DBS Bank e-wallet or DBS Bank Savings Account to cover such Transactions and the total charges incurred will not exceed the Spending Limit. You will not effect or attempt to perform any Virtual Debit Card Transaction that will result in your Spending Limit being exceeded. We may also refuse to authorize any Transaction that you wish to effect even if such Transaction will not cause your Spending Limit to be exceeded.

5.8 Duty to Notify Us

You must notify us immediately if (a) the Debit Card is used by any other person or (b) any other event occurs which will, under these Terms and Conditions, allow us to suspend or cancel the use of Debit Card or the Electronic Services.

You may notify us of the loss/theft of mobile or unauthorised use by hotlisting the Debit Card from the digibank app or call our 24 hour Customer Service Hotline at 18602103456 or by notifying us in writing by visiting the DBS Bank branch nearest to you during the working hours on working days of the Branch or such other modes as may be acceptable to the Bank.

5.9 Terms and Conditions ("Terms and Conditions") for Usage of Debit Card for DBS Bank Savings Account

5.9.1 Know your Debit Card

Your Debit Card is a physical debit card. Once you request for a Debit Card in the digibank app, you will have an option to choose between your current address on our records or provide an alternate address for the delivery of your Debit Card. The address you choose for delivery of your Debit Card shall be within any of the cities were DBS Branches are located. You will ensure that the same is received in a sealed envelope. We are not liable for any loss or damage which you may suffer if you fail to receive the Debit Card.

5.9.2 Activation

To activate , you will have to generate a Personal Identification Number (PIN) on the digibank app. This PIN will enable access to your DBS Bank Debit Card at ATMs and POS. For security reasons, Debit Card is being sent as ‘inactive' for usage across channels. You understand that activation of your Debit Card is required for confirmation of the Debit Card delivery address provided by you. You acknowledge and agree that You cannot perform any Transaction in the DBS Bank Savings Account until You activate your Debit Card.

After activation of your Debit Card, the Virtual Debit Card will cease to exist.

5.9.3 Usage Guidelines

Your Debit Card is extremely versatile and simple to use. It works similar to a credit card while making purchase Transactions at Merchant Outlets, the key difference being that the Transaction amount is directly debited from your Account with DBS Bank. The Debit Card also doubles up as an ATM Card, thus saving you the need of carrying separate ATM Card. You can use the card for ATM and POS Transactions outside India.

5.9.4 Debit Card

You acknowledge, represent and warrant that the PIN selected by you provides access to your DBS Bank Savings Account and that you accept the sole responsibility for use, confidentiality and protection of the PIN, as well as for all orders, information and charges entered in to the DBS Bank Savings Account(s) using such PIN. You will at all times take all appropriate steps as mentioned herein to maintain the security of the PIN.

DBS Bank may, following the occurrence of any event (Loss/stolen Debit Card) or otherwise in its absolute discretion issue a new PIN on the existing physical Debit Card and charge a replacement fee. Subject to the RBI guidelines and internal policy of the Bank with regard to unauthorised electronic Transactions, you will not hold DBS Bank liable in case of any improper/fraudulent/unauthorised/duplicate/erroneous use of the Debit Card and/or the PIN. DBS Bank will also not be liable for any consequences connected with the use/misuse of the Debit Card by any third party due to the Debit Card falling in the hands of any third party or the PIN coming to the knowledge of any third party. If any third parties gain access to the services, including the DBS Bank Savings Account, due to your negligence you will be responsible and will indemnify DBS Bank against any liability, costs or damages arising out of such misuse/use by third parties based upon or relating to such access and use or otherwise.

5.9.5 ATM Usage

You can use your Debit Card as a regular ATM Card to withdraw cash and undertake other Transactions at any DBS Bank or at the respective network provider ATM, displaying the respective network provider’s logo in India and overseas. Visa has the widest network of over 43,000 ATMs in India and over 1,000,000 worldwide, enabling convenient 24-hour access to any of the accounts linked to your DBS Bank Debit Card. For a comprehensive list of all Visa ATMs in India and across the world, please visit the Visa website at www.visa.com.

Subject to availability of balance in your Account, a per day cash withdrawal limit through the ATM will be determined by the Bank from time to time and will be available in the digibank app for reference.

In case you are unable to withdraw cash from any aforementioned ATM, try keying in a lower amount (as some ATMs have a cash disbursement limit) or try after a few minutes (as the network server may be down).

5.9.6 At DBS Bank ATMs

At any DBS Bank ATM in India you can (assuming you have a DBS Bank Savings Account linked to your Debit Card.):

Complete a cash withdrawal from your DBS Bank Savings Account.
Check the account balance of your DBS Bank Savings Account.
Get a mini account statement.
Make a cash/cheque deposit to the DBS Bank Savings Account.
Transfer funds between accounts linked to your Debit Card maintained with the Bank.
Transfer funds to third party accounts within the DBS Bank India network.
Change your PIN.
Presently, all Transactions at DBS Bank ATMs in India are complimentary.

Note: Please note that funds transfers to non-resident accounts are not permitted.

5.9.7 At Non-DBS Bank ATMs

You can only undertake cash withdrawal and balance inquiry Transactions of your DBS Bank Savings Account at relevant network provider’s ATMs. Do note that w.e.f 1st August 2018 all Transactions (at Non DBS Bank ATMs) after first 10 free Transactions (per month) will be subjected to a Transaction charge/fee as per the Rates and Fees. All withdrawals from Non DBS Bank ATMs in India will be subject to availability of balance in your Debit Card Account and limits as may be determined by the Bank from time to time. Please note that not all ATMs have a balance enquiry option.

5.10 Debit Card features:

Using your Debit Card for shopping at any of the 425,000 Electron merchant outlets in India and more than 24 million worldwide could not be easier. Follow these simple, convenient steps to make your shopping experience truly enjoyable.

Look for a sign at the Point-of-Sale merchant establishment signifying it to be a Contactless POS. The merchant must have an Electron Point-of-Sale card swiping terminal/ Contactless POS enabled terminal.
Present your Debit Card after making your purchase.
The Debit Card will be swiped by the merchant on a Electron Data Capture Terminal for authorisation. In case of contactless payment Transaction the Debit Card will be held/waved by the Customer close to merchant Contactless POS enabled reader/terminal.
In case of ontactless POS Debit Card Transactions up to a certain amount may be permitted, made on Contactless POS enabled terminals, you will not require any PIN for authorization. In case of any other POS Transactions you need to enter your ATM PIN for authorization.
You may use your Debit Card to effect any number of card Transactions on Contactless POS readers provided that the value of each Contactless POS Transaction does not exceed INR 2000 or such other amount as may be determined by us from time to time at our sole and absolute discretion without notice to you.
After a successful authorisation, a hold for the transacted amount will first be placed on your DBS Bank Savings Account. Your DBS Bank Savings Account will subsequently be debited for the transacted amount.
A sales slip will be generated.
Check and sign the sales slip, if required by the Merchant. Your signature must match with that on the reverse of the Card.
Ensure your Debit Card is returned to you.
Preserve your copy of the sales slip for future reference.
Subject to availability of balance in your DBS Bank Savings Account, a per day limit of such amount as may be determined by the Bank from time to time, will be set for usage of your Debit Card at merchant outlets. When the Debit Card is used at a merchant establishment, the purchase amount will always be debited from the DBS Bank Savings Account.
Do note that since signature/PIN verification is required for Debit Card Transactions, you need to be physically present along with your Debit Card at the time of purchase. Debit Card cannot be used for mail order and telephone order Transactions.

Debit Card is accepted only at respective network supported Point-of-Sale terminals at merchant establishments in India and overseas, which shall display the logo of card network. You must sign the sales slip and retain your copy of the sales slip whenever the Debit Card is used at merchant establishments on Point of Sale terminals. We will not furnish copies of the sales slip. Any sales slip not personally signed by you but which can be proven, as being authorised by you will be deemed to be your liability.

We will not accept any responsibility for any dealings the merchant may have with you, including but not limited to the supply of goods and services so availed or offered. Should you have any complaint relating to any respective network supported Card merchant establishment, you will resolve the matter with the merchant establishment and failure to do so will not relieve you from any obligations to us. If you decide to cancel your purchase and not accept the goods after the Debit Card is swiped, ensure that the merchant cancels the Transaction immediately and the cancellation slip is handed over to you. Any cancellation thereafter will be routed as a 'chargeback' on the merchant through the acquiring bank and will take the time required to complete the process. There can be no guarantee of full/partial return of the amount.

We accept no responsibility for any charges levied by any merchant establishment over and above the value/cost of Transactions and debited to your Account along with the Transaction amount.

A purchase and a subsequent credit for cancellation of goods/services are two separate Transactions. The refund will only be credited to your Account (less cancellation charges) as and when it is received from the merchant. If the credit is not posted to your Account within 30 days from the date of cancellation, you must notify us, along with a copy of the cancellation slip from the merchant.

Debit Card should not be used for any mail order/phone purchases and any such usage will be considered as unauthorised and you will be liable for all cost and consequences arising or relating thereto.

5.10.2 mVisa/Bharat QR

You can use your Virtual Debit Card and Debit Card for making payments to mVisa/Bharat QR merchants in India using mVisa/Bharat QR facility. You acknowledge that for using mVisa/Bharat QR facility you will have to scan the QR code of the relevant merchant, to whom you wish to make payment, and authorize payment after verifying the payment details. You agree that on completion of the mVisa/Bharat QR Transaction, the amount for which you make payment to merchants will be debited from the DBS Bank e-wallet or DBS Bank Savings Account account (as the case may be) linked to your Debit Card. In case a Transaction is disputed by the customer, the Bank will follow the standard procedure of raising a chargeback with merchant acquirer bank in accordance with the dispute resolution guidelines and can take minimum of 45 days for the disputed amount to be credited in the customers Account.

5.11 International Usage

Your Debit Card is accepted at DBS Bank ATMs and at Visa (or respective network) ATMs in India and abroad. Your Debit Card is not valid for payment in foreign exchange in Nepal and Bhutan.

Please Note: In case of international cash withdrawal Transactions, the applicable exchange rates and fees will be levied.

Utilisation of the Debit Card must be in strict accordance with the Exchange Control Regulations of the Reserve Bank of India (RBI) prevailing from time to time. In the event of your failure to do so, you will be liable for action under the Foreign Exchange Management Act 1999 (FEMA) as may be amended or replaced from time to time and may be debarred from holding a Debit Card either at the instance of the Bank or RBI. You will indemnify and hold us harmless from and against any/all consequences arising from you not complying with Exchange Control regulations. At the time of cash withdrawal at Visa ATMs (or other network ATMs) while abroad the screen will display 3 options for account selection - 1) Savings 2) Checking 3) Credit. Please choose the "Checking" option, as this option hits the Visa network. In some countries you may have to choose the "Credit"option.

At a few Merchant establishments abroad (especially in the United States of America), you may have to ask the cashier to swipe your Debit Card as a credit card. This is because in some countries "Debit" is connected only to the local network and the Transaction may be declined, as it will not reach the Visa network. Your Debit Card will continue to function as a Debit Card.

5.12 Advantages of Your Debit Card

5.12.1 Insurance

5.12.1.1 Lost Card Liability Cover Up to INR 50,000

You are protected against fraudulent purchase Transactions in case your DBS Bank Debit Card gets lost or stolen. This cover will be applicable for nine (9) days and will cover two (2) days prior to the day on which the report of loss or theft of the card to DBS Bank in India (call our DBS Bank Customer Service Number 18602103456 ) or to the Visa Global Assistance Helpline (if overseas) has been made. You may notify us of the loss/theft or unauthorised use by calling our 24 hour Customer Service Hotline at 18602103456 or by notifying us in writing subsequently by visiting the branch nearest to you during the working hours on working days. Please refer to the Debit Card Agreement for further details.

Scope of Cover: All fraudulent utilisation of lost or stolen DBS Bank Debit Card including due to counterfeit/lost in transit/ATM Transactions/internet Banking Transactions, point of sale and merchant establishments Transactions and Pre-Delivery.

For the purpose of the policy: ATM Fraud means and includes fraudulent cash withdrawal and fraudulent Transactions using stolen/lost cards. Internet Banking Fraud is defined as fraudulent Transactions made on the internet by use of lost/stolen cards. ATM related Transactions covered provided that it is not done by the Card Member/authorised person.

Please note that all PIN or Soft Token ID authenticated or PIN verified Transactions will not be covered. You will file the First Investigation Report (FIR) with the respective Police authority of the competent jurisdiction within 3 days from loss/when the card was stolen and submit the copy of the same to the Bank within 3 days.

Lost Card Liability:

Reporting Period - 2 days pre-reporting and 7 days post reporting cover.
All fraudulent utilisation of lost or stolen covered Debit Cards including due to counterfeit/lost in transit/ATM Transactions/internet Banking Transactions, point of sale and merchant establishment Transactions are covered.
ATM Fraud defined as fraudulent cash withdrawal and fraudulent Transactions from stolen/lost cards.
ATM related Transactions are covered provided that it is not done by the Card Member/authorised person.
Any PIN based Transactions (like ATM, Internet and telephone etc.) are covered provided the PIN is acquired under duress by unauthorised person.
All losses arising from break of 2nd level authorisations are not covered. Warranted that all the cards are chip and pin based.
Internet Banking Fraud is defined as fraudulent Transactions made on the internet by use of lost/stolen cards.
Pre-delivery fraud is not covered.
It is mandatory to submit an FIR in case of a lost card.

5.12.2 Counterfeit Cards

Skimming - Any Fraudulent Use of a Bank Card(s) where property, labour or services are sold and delivered by a merchant to an individual purporting to be the Card Member using telephone, fax machines, postal services or a computer based system or network.
Losses arising out of duplicate or counterfeit cards as issued by the Bank created without the Card Member's knowledge.
The Insured must cancel the Card as soon as practicable, but in any event not more than 7 days, after receipt of notification of the unauthorised access or theft.
Reporting Period - 2 days pre-reporting and 7 days post reporting cover.
Claim has to be reported by You within 15 days from the date of issue of statement containing the disputed counterfeit Transaction.

5.12.3 Online Fraud Protection

Phishing/account takeover - Any fraudulent loss or damage arising due to Information obtained by unauthorised access to sensitive information such as usernames, passwords and any card details by masquerading as a trustworthy entity in an electronic communication which is not owned, operated or contracted by the Insured or the Insured's Bank Card processor.
The policy covers all online fraudulent utilisation of debit Cards using the authorised CVV (Card Verification Value Code) issued to You by the Bank.
Covers Liability arising out of any loss or damage of Card Transactions using the authorised PIN issued to You by the Bank.
Reporting Period - 2 days pre-reporting and 7 days post reporting
Security Code/Password based Transactions are not covered.
The Company will not make any payment for any claim directly or indirectly arising from, or occasioned by, or due to
Loss incurred by You because of misuse of debit card at any site not having authorised VeriSign Security status or any other equivalent security status at any point in time for the entire period of the insurance.
Any failed/duplicate/declined Transactions by host website/authorised bank
Any errors made by the host website/authorised bank. Internet Banking Frauds is defined as fraudulent Transactions being made on the internet by use of lost/stolen cards.

5.13 Global Customer Assistance Service (GCAS)

This is a chargeable service provided by Visa. Card Members can receive assistance from Visa Global Customer Assistance Service, 24 hours a day, 7 days a week. GCAS can be used for lost/stolen card reporting, emergency cash assistance or miscellaneous information that you may require overseas. Please refer to the website www.visa-asia.com for the GCAS toll free numbers.

Please note that the services are presently charged as Miscellaneous Customer Service Inquiries: US $ 5 per Inquiry and Lost/Stolen Card reporting: Free. Please also note that these charges may vary from time to time.

5.14 Taking Care of Your Debit Card

Following these simple guidelines will ensure that using your Debit Card is a pleasant experience.

Treat your Debit Card in the same way you treat cash. Keep it with you at all times and never leave it unattended.
Your Debit Card is for your exclusive use only. It should never be surrendered to anyone other than a designated bank officer at a DBS Bank branch (India) and only after cutting it into several pieces through the magnetic strip.
Never reveal or surrender your personal identification number (PIN) to anyone. Please destroy all evidence of the PIN after memorizing it. Do not write it on the Debit Card and never keep a written copy of it in close proximity to your Debit Card. We recommend that you change the PIN to a number of your choice as soon as possible and thereafter at regular intervals. Please note that your PIN can be changed on the digibank app as well as at a DBS Bank ATM.
In case your Debit Card is lost/stolen or if you suspect that your card has been used fraudulently, as a first measure – block the card in the digibank app. In case you cannot access the app, call the Customer Service Number at 18602103456 (for domestic) and +91 44 6685 4555 (while travelling outside India, immediately to report the loss).
In case you need your physical Debit Card to be reissued or terminated, kindly log in to the digibank app for blocking or requesting reissuance of your physical Debit Card.
If you have a DBS Bank Savings Account opened using OTP based eKYC process and are currently holding a physical Debit Card, you will be issued a Virtual Debit Card when you request for reissuance of your existing physical Debit Card. This is a one-time, non-reversible conversion.
A replacement your physical Debit Card will be provided to you within indicated time lines and at applicable tariffs. Upon the expiry of your physical Debit Card or closure of your DBS Bank Savings Account, please cut your physical Debit Card into several pieces through the magnetic strip.
Always ensure that the physical Debit Card is used in your presence when transacting at merchant establishments. Never sign an incomplete charge slip.
It is imperative that you read the Debit Card Terms and Conditions before using your Debit Card. Please refer to the schedule of service charges for details of applicable charges and fees.
Please do not leave your physical Debit Card on a television or on any other electronic device which has continuous magnetic field.
You will have to log in to the digibank app for reissuance of your physical Debit Card, and manual request for reissuance is not available.

5.15 Replacement of Pin

Following the occurrence of any lost or stolen physical Debit Card, you may request a new physical Debit Card and generate a new PIN on the digibank app. We reserve the right to charge a replacement fee as applicable in case of re-issuance of physical Debit Card from time to time. Please refer to our Rates and Fees page on our website for applicable charges.

5.16 Use of Debit Card Outside India

Transactions in foreign currency will be converted to Indian rupees on the date of conversion based on the rates decided by the Bank/network provider. The rate used for conversion may be different from the rate in effect on the date of the Transaction due to market fluctuation. All Transactions in foreign currency are subject to a charge imposed by the Visa or other network association, either as a reimbursement charge representing the charge imposed on us or as a direct charge to you. An administrative fee as applicable at the time of charging of the foreign currency Transaction amount for services provided or actions taken by us in relation to such foreign currency Transactions will be payable by you and debited to your DBS Bank Savings Account.

5.17 Hold on Debit Card Account

We may set aside or place a hold on your DBS Bank Savings Account in respect of any Transaction on the day such Transaction is presented to us for payment or on the day we receive notice of such Transaction. Such an amount set aside or held is only an estimated sum of the actual Transaction and may not be identical to the actual Transaction. Should we set aside or hold any amount, the available balance in your DBS Bank Savings Account will be reduced by such amounts that we set aside. You may not stop payment on such Transactions nor use any sum set aside or held by us. Where applicable, we may set aside or hold such sums for up to 10 days after which we will debit your DBS Bank Savings Account for the full amount of the actual Transaction.

5.18 Regulations of RBI

Debit Card is not valid for foreign currency Transactions in Nepal and Bhutan (i.e. in any currency that is not the local currency or the Indian Rupee).

We will be under no liability whatsoever and will be deemed to be indemnified in respect of a loss or damage arising directly or indirectly out of the decline of a charge caused by you having exceeded the foreign exchange entitlements as prescribed by the Reserve Bank of India (RBI) as issued from time to time, on us becoming aware of your exceeding the entitlements.

The multi-lingual Visa Emergency Assistance Services Programme offers worldwide emergency referral assistance to Visa Card Members when travelling overseas. These include a wide range of legal, medical, and other services. The communications and arrangements of services of the emergency assistance programme are provided by a third-party service provider and are paid for by Visa International and you are responsible for the cost of any/all medical, legal or other services used. Assistance is provided on best effort and may not be available due to problems of time, distance or locations. The medical and/or legal professionals suggested and/or designated by Visa International are not employees of Visa International and therefore, they are not responsible for the availability, use, acts, omissions, or results of any medical, legal or transportation services. The Bank does not accept any responsibility for the arrangement or the use of such services.

5.19 Duty to Prevent Loss/Theft/Fraud

Your Debit Card remains our property at all times and the Debit Card must be destroyed by you on our request or on cancellation or termination of the Debit Card and/or Account. You must keep your Debit Card securely and ensure that your Account number and PIN are not disclosed to any other person. The Debit Card is to be used solely by you and must not be transferred or pledged as security in any way.

5.20 Recovery of Lost/Stolen physical Debit Card

If you recover the lost or stolen physical Debit Card, you must immediately return the said physical Debit Card to us cut in half through the magnetic strip without using it.

5.21 Replacement of physical Debit Card

Following the occurrence of any event mentioned above, we may at our discretion make available the ‘Request a new physical Debit Card' option available in the digibank app.

5.22 Operating your Account

Applicable to all Account/s, Debit Card and Virtual Debit Card.

5.22.1 Liability for Transactions

The monthly Electronic Statement is generated after the end of every month and is available within the digibank app. The statement lists all Transactions undertaken by you on the Account in the previous month.

5.22.2 Earmarking Of Account Balances

Even if we have agreed otherwise in any other agreement relating to the Account either with you alone or with any other person(s); we will be entitled to retain the balance on any/all your Account/s for up to seven (7) days after the date when your Account is closed or terminated (whether by you or by us). Our rights under this Agreement will not cease after the termination of the Account/s; and we have the right to continue debiting your Account/s with overdraft charges (if any) and/or Debit Card Transactions effected before or after the closure or termination of the Account. Your liability (and the liability of all other persons, if any, in whose name the Account is maintained) to us under this Agreement for any balance due to us will continue.

5.23 Charges and Fees

5.23.1 Cash Withdrawal/Balance Inquiry Fee

Please refer to the "Rates and Fees" page as available on www.dbs.com/digibank/in/rates-and-fees.html for details of existing charges, as may be applicable.

We may debit your DBS Bank Savings Account with a fee for each cash withdrawal Transaction/balance inquiry, if applicable at the time of posting the cash withdrawal. We may choose to waive such fees or change it with prior notice to you.

5.23.2 Annual Charges

The annual fees, if any, for the Debit Card will be debited from Account linked to the Debit Card on application/renewal at the Bank's prevailing rate. These fees are non-refundable.

5.23.3 Reissue Charges

The Bank reserves the right at any time to charge you for the issue or reissue of a physical Debit Card.

5.23.4 Statutory/Regulatory Charges or Fees

Any government charges, duty or debits, or tax payable as a result of the use of the Debit Card will be your responsibility and if imposed upon the Bank (either directly or indirectly) or in respect of any amount required to be paid under this Agreement, the Bank will debit such charges, duty or tax from the Account.

5.23.5 Other Charges

In addition to the above, we may also debit your Account and/or any Account you maintain with us where applicable for the following charges including but not limited to:

Administrative fees for production of documents, for any replacement of physical Debit Card or documents relating to your Debit Card.
Cancellation fees for "no show reservations", a charge for cancelling or failing to fulfil an airline or hotel reservation secured through your Debit Card.
Service charge/administration fees for any action taken by us in carrying out any of your instructions and/or requests relating to your DBS Bank Savings Account, whether such service or action is referred to or contemplated in these Terms and Conditions or otherwise.
Charges, fees, withdrawals and payments for the provision and/or use (authorised or unauthorised) of Electronic Services and any other liabilities to, and loss suffered by, us as a result of the provision and/or use of Electronic Services.
In addition, operators of shared networks may impose an additional charge for each use of their ATM/POS Terminal/other device, and any such charge along with other applicable fees/charges will be deducted from the Account. There may be separate service charges levied for such facilities as may be announced by the Bank from time to time and deducted from the Account.
You also authorise the Bank to deduct from your Account, and indemnify the Bank against any expenses it may incur in collecting money owed to it by you in connection with the Debit Card (including without limitation reasonable legal fees). In addition to the minimum balance stipulation the DBS Bank may levy service and other charges for use of the Debit Card, which will be notified to you from time to time.
In the case of Transactions entered into by you outside India through the Debit Card, the equivalent in the currency in which the Debit Card holder's Account is held, along with processing charges, conversion charges, fees if any charged as per regulations, any other service charges for such Transactions will be debited to the Account held with DBS Bank in India.

5.23.6 Right to Vary Charges

We may at our discretion vary the rate or amount of any charge, fee or overdraft rate payable under this Agreement by prior communication to you. A period will be specified after which you will be deemed to have accepted the change and the revised charges/fees will become applicable. Details of the applicable fees and charges as stipulated by the Bank will be displayed on the Website and/or at the branches. Please refer to the Rates and Fees page on the Website for details on the tariffs applicable.

5.23.7 Levy and Recovery of Charges

The Bank reserves the right to charge and recover from you, service charges for providing and utilising the Debit Card. You hereby authorise the Bank to recover the service charges by debiting the Account or any other account/s you may hold. Your failure to do so will result in recovery of the service charges by the Bank in a manner that the Bank may deem fit along with applicable interest, and/or suspension of Debit Card, without any liability to the Bank.

5.24 Termination of Use of Debit Card and Account

5.24.1 Our Right to Terminate

We may suspend or terminate your Debit Card or Account or your usage of Electronic Services at any time with/without having to give any reasons or notice. Upon termination, you will not use or attempt to use the Debit Card. Any such use will be fraudulent. If the use of the Debit Card is terminated by us for any reason, you must disable (in case of the Virtual Debit Card) or return the Debit Card to us cut in half through the magnetic strip. There will be no refund of any fees payable upon the termination of the Debit Card for any reason.

5.24.2 Your Right to Terminate

You may terminate your Debit Card or your use of Electronic Services at any time by giving us written notice and returning to us (if applicable) the physical Debit Card cut in half through the magnetic strip or by disabling the virtual Debit Card (in case of Virtual Debit Card). You may also terminate this Agreement by giving us written notice and (if applicable) surrendering/disabling the Debit Card, as the case may be. Upon termination, you will not use or attempt to use the PIN and/or Debit Card. Any such use will be considered fraudulent.

5.24.3 Obligations Upon Termination

Upon the termination of your Account for whatever reason, you will not continue to use your Debit Card. Your obligations under this Agreement will continue and we will remain entitled to debit the Account you maintain with us for any Transactions that are carried out before or after the termination of your Account. Until such Transactions and any overdraft charges that may be imposed in the manner stipulated in Section 5.25.2 above are paid in full, you (and any other person, if any, in whose name the Account is maintained) will remain liable to us.

5.24.4 Liability of Debit Card Member

You will be liable for, and will pay, us, on demand, the balance due to us on your Account, including all charges debited to your Account in accordance with this Agreement or any other agreement between you (whether alone or jointly with any other person or persons) and us.

5.25 Exclusions and Exceptions

5.25.1 Non-Acceptance of Debit Card

We are not liable in any way:

should your Debit Card(s) or PIN(s) be rejected by a merchant or any terminal used to process Debit Card Transactions or if we refuse for any reason to authorise any Debit Card Transaction;
for any malfunction, defect or error in any terminal used to process Debit Card Transactions, or other machines or system of authorisation whether operated by us or other persons;
for any delay or inability on our part to perform any of our obligations under this Agreement or otherwise if such delay or inability arises from a failure of, or any unauthorised and/or unlawful access to any machine, data processing system, transmission link or arising from any electronic, mechanical system, data processing or telecommunication defect or failure, power and electricity failure, act of God, civil disturbance, war or warlike hostilities, civil commotions, riots, blockades, embargoes, sabotage, strikes, lockouts, fire, flood, shortage of material or labour, delay in deliveries from sub-contractors or any event outside our control or the control of any of our agents or contractors or any fraud or forgery or;
for any damage to or loss or inability to retrieve any data or information that may be stored in your Debit Card or any microchip or circuit or device in your Debit Card;
for our compliance with any instruction given or purported to be given by you relating to Electronic Services, notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment will not have been apparent to a reasonable person receiving such instruction;
if you are deprived of the use of any Electronic Services as a consequence of any action by us and/or any Participant; or
any Electronic Service not being available due to system maintenance or breakdown/non availability of any network; or
for any equipment or software providers, any service provider, any network providers (including but not limited to telecommunications providers, Internet browser providers and Internet access providers), any Participant, or any agent or subcontractor of any of the foregoing.

In any event, we are not liable for anything done or omitted to be done except in the case of our gross negligence or wilful default.

5.25.2 Problems with Goods and Services

We are not liable in any way should you encounter any problems with the goods and services that you obtain through the use of your Debit Card or Electronic Services nor are we responsible for any benefits, discounts or programmes of any merchant that we make available to you. Notwithstanding the non-delivery or non-performance or defects in any such goods and services, we will be entitled to debit your Account you maintain with us for the full amount pursuant to that Debit Card Transaction. You will settle any dispute directly with the provider of the goods and services.

5.25.3 No Liability for Consequential Loss

Neither we nor any Participant will be responsible in any way for any direct, indirect, special or consequential, economic or other damages arising in any way from the provision and/or use of Electronic Services or your usage of the Debit Card.

5.25.4 No Liability for Debit Card-Not-Present Transactions

We may, in our discretion and without giving prior notice approve or authorise such Card-Not-Present Transactions in which event you will be liable for all Card-Not-Present Transactions effected through the use of your Debit Card for any reason. We will not be liable to you in any way for any authorisation done in connection with Card-Not-Present Transactions.

5.25.5 Conclusiveness of Documents and Certificates

Any of our records relating to Debit Card Transactions with your signature or authorised by your PIN are conclusive evidence of their accuracy and authenticity and will be binding on you for all purposes. You will also notify us if you discover any errors or inaccuracies in any DBS Bank Savings Account/s statement. Unless disputed by you within 14 (fourteen) days of the Electronic Statement being made available for download, the same will be deemed to be correct.

5.25.6 Electronic Services

You may use your Debit Card and/or PIN for effecting authorised Transactions, including Debit Card Transactions through the ATM and/or Card Not Present Transactions made by using Virtual Debit Card (domestic internet purchase Transactions), and/or for utilising other Electronic Services. No other person is allowed to use the Debit Card and/or PIN to make any Transactions. We may determine at our sole discretion the facilities that you may utilise using your PIN. Should we decide to, we may also modify any such facilities at our sole discretion.

You will not record the PIN in any form so as to avoid the possibility of the PIN becoming known to a third party. You grant express authority to DBS Bank for carrying out Transactions and instructions authenticated by the PIN and will not revoke the same. DBS Bank has no obligation to verify the authenticity of the Transaction instruction sent or purported to have been sent from you other than by means of verification of the PIN.

5.25.7 Use of Debit Card

You undertake not to use the Debit Card for making payment for any illegal purchases i.e. purchases of items/services not permitted by law and RBI as per extant regulations.

You agree to hold us harmless if any other person obtains possession of the PIN. You will safeguard any PIN generated by you and follow every procedural, security and other requirement and notice of ours and/or the relevant Participant regarding their use, or, as the case may be, you will comply with the provisions of this clause regarding any PIN. You will notify us immediately if:

Any DBS PIN is disclosed to any person.
Any Debit Card is used by any other person.
Any other event occurs which will, under the terms of this Agreement, allow us to suspend or cancel the use of Electronic Services. After receipt of any such notice purporting to come from you, we may suspend or cancel your use of Electronic Services at any time.

You will notify us immediately (through the digibank app or any other mode as may be available) if any other event occurs which will, under the terms of this Agreement, allow us to suspend or cancel the use of Electronic Services. After receipt of any such notice purporting to come from you, we may suspend or cancel your use of Electronic Services at any time.

5.26 Amendments

5.26.1 Changes to the Terms and Conditions

We may change the contents of this Agreement and/or create new Terms and Conditions at any time by notifying you of the changes. The changes will take effect on the date specified in the notice. Should you continue to keep or use the Debit Card and/or the Electronic Services after the specified date, you will be deemed to have accepted the changes without reservation. If you do not accept the changes, you must stop using the Debit Card and/or Electronic Services and terminate this Agreement.

5.26.2 Publication of Changes

We may notify you of any changes to these Terms and Conditions by publishing such changes on our Website or by displaying them at our branches. We may however choose to inform you by other means of communication.

5.27 Disclosure of Information

5.27.1 Parties to Whom Disclosure May Be Made

You authorise us to disclose any particulars of your Account/s and/or your use of the Debit Card to:

any person or organisation participating in the provision of electronic or, without limitation, other services in connection with banking services or usage or loyalty benefits made available or utilised by you, whether in India or outside India for the purpose of the operation of the said services, including but not limited to investigating discrepancies, errors or claims;
banks, credit or charge card companies or merchants in credit or charge card enquiries; outsourced agents appointed by us for the purpose of making printing, mailing, storing microfilming and/or filing personalised cheques, statements of DBS Bank Savings Account, Debit Card, labels, mailers or any other documents or items on which your name and/or other particulars appear, or any data or records or any documents whatsoever
any information garnering or processing organisation or department or consultant conducting survey(s) or analyses or developing system applications on our behalf;
any person or organisation for the purpose of marketing or promoting any services or products whether our own or tied up by us;
Visa International, MasterCard International or American Express International;
any of our related corporations for risk management purposes, for monitoring credit exposures across the DBS Group to you and for cross-selling purposes. "DBS Group" means any of our subsidiaries, our holding company and any subsidiaries of our holding company;
any government agency or authority or courts of the jurisdiction where any of our overseas branches are situated; or
any person or organisation for the purpose of collecting or recovering on our behalf, or securing for your benefit or repaying on your behalf, any sums of money owed to us by you;
any Participant or third party which has a legitimate business purpose for obtaining such information, including offering your products or services in connection with or to facilitate the use of Electronic Services; to any person using the Electronic Services purporting to be you; where such disclosure is necessary to complete any Transaction.

5.27.2 Acknowledgment

You acknowledge that:

to ensure your interest, we may record on camera or on videotape, at our own discretion the access to and the presence of any person while availing the use of the Debit Card. All records maintained by us, in electronic or documentary form of the instructions from you and such other details (including but not limited to payments made or received), and all camera/video recordings made as mentioned above will as against you, be deemed to be conclusive evidence of such instructions and such other details.

5.27.3 No Liability for Disclosure Permitted Under Terms and Conditions

Neither we nor any of our officials will be liable for any loss or damage suffered by you or as a result of any disclosure of any Information which you have consented to us and/or any of our officials disclosing.

5.27.4 Provision of Information

You will provide us with any information or documentation that we may reasonably request relating to your use of Debit Card or the Electronic Services and will cooperate with us in any related investigation or litigation. If the information is not provided or if information provided is incorrect, we may at our discretion refuse renewal or reissuance of Debit Card or cancel the Debit Card forthwith.

5.27.5 Consent Clause

You hereby expressly authorise the Bank to disclose at any time and for any purpose any information whatsoever relating to my/our particulars, Account, deposit, Transactions, or dealings with the Bank, to any court of competent jurisdiction, quasi judiciary authority, law enforcement agency, relevant wing of state government, RBI, Income tax authorities, statutory authorities, financial institutions, credit bureaus/agents/vendors or any company which is an affiliate or associate or subsidiary or a group company of the Bank.

5.28 Communication and Service of Documents

5.28.1 Communication

We may send Debit Card related notices, Account statements or any other communication to you by in-app messages, facsimile transmission, short message system (SMS), electronic mail, ordinary prepaid post or personal delivery to your registered current address in our records. Communication and notices sent by in-app messages/facsimile/SMS/email will be considered to have been sent and received by you on the same day irrespective of carrier delays. Communication and notices sent by pre-paid mail will be considered to have been delivered on the day immediately after the date of posting if sent by post in India, and considered delivered five (5) days after the date of posting if sent outside of India. As of now, communication will be available within the digibank app to which Debit Card is linked.

5.28.2 Service of Documents

We may serve you with a writ of summons, statement of claim or any other legal process or document requiring personal service by delivering it personally, sending it by ordinary post or by leaving it at your last known address (whether a post office address or private residence or business residence or otherwise). You will be considered to have been properly served on the date of delivery if we deliver the documents personally to you, or served on the next day after the date of posting if the documents are posted to you. In addition to these two (2) methods of service, we may serve you in any other method permitted by law.

5.29 Miscellaneous

5.29.1 Recovery of Costs

Any costs, fees or expenses (including legal costs) that are incurred by us as a result of your breach of the Terms and Conditions of this Agreement or arising out of our enforcement of any of our rights will be recoverable by us from you on a full indemnity basis.

5.29.2 Transactions Involving Foreign Currency

If the currency of any card Transaction is different from that in which your DBS Bank Savings Account is maintained, we will be entitled to convert such Transactions into the currency of your Account or any other currency at such rate(s) of exchange as we may determine; and debit your DBS Bank Savings Account with the amount of the Debit Card Transaction. We may debit, as applicable, all sums payable to us under these Terms and Conditions to your Account and for this purpose convert credits and charges incurred into the currency of your Account at such rate(s) of exchange as we may determine.

5.29.3 Instructions from You

All requests or instructions from you must be made through the digibank app. In case that is not possible, it may be submitted in writing to your nearest DBS Bank branch. We may choose to accept any instruction from you made through electronic mail, and in the case of the telephone, such instruction that we believe is given by you even if you had not actually given such instructions.

5.29.4 Indemnity

You will indemnify us against any liability, loss, damage, including solicitor and client costs and expenses (legal or otherwise) which we may sustain or incur, directly or indirectly, by reason of our having made available the Debit Card or the Electronic Services or having entered into this Agreement with you or enforcement of our rights under this Agreement or in acting upon any instructions which you may give in relation to the Debit Card or the Electronic Services or any negligence, fraud and/or misconduct on your part or on the part of any agents or representatives of yours or your breach of this Agreement, fraudulent/unauthorised/duplicate/erroneous use/misuse of the Debit Card and/or PIN.

5.29.5 Terms and Conditions

In addition to this Agreement, the use of the Debit Card and/or Electronic Services is also subject to our prevailing Terms and Conditions governing Accounts. If there is any conflict or inconsistency between this Agreement and the Terms and Conditions governing Accounts, it will be at the discretion of the Bank to decide whether terms of either Agreement will prevail.

5.29.6 Severability

If any term of this Agreement is unlawful or unenforceable under any applicable law, it will, to the extent permitted by such law, be severed from this Agreement and rendered ineffective where possible without modifying the other terms of this Agreement.

5.29.7 No Waiver

No failure to exercise, nor any delay in exercising, on our part any right or remedy under this Agreement will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy prevent any further or other exercise thereof or the exercise of any other right or remedy. Our rights and remedies in this Agreement are cumulative and not exclusive of any other rights or remedies provided by law.

5.29.8 Terms And Conditions Governing Electronic Transactions/Debit Card

At your request, we may issue you a physical Debit Card which may, at your risk, be sent to you by any means. As of now, the PIN can be generated within the digibank app.

Following the occurrence of any event referred above, we may at our discretion issue a replacement PIN and/or physical Debit Card on the prevailing Terms and Conditions for Electronic Services and charge a replacement fee. At this time, the PIN can be generated from within the digibank app.

5.29.9 Use of Electronic Services

We and/or the Participants may at any time without notice to you

determine and vary the frequency and manner of use of Electronic Services, Transaction limits, operating hours, types of facilities and services available through Electronic Services or
add or delete any Participant. You will be responsible for all Transactions made by the use or purported use of the Electronic Services by any person, with or without your authority, knowledge or consent, and may not claim against us in respect of any such use or purported use.

We and/or the Participants may at any time, without notice to you and without assigning any reason therefore, and without liability for any inconvenience, loss, damage or injury suffered by you or any third party:

limit, suspend or terminate any or all of the Electronic Services; or
disallow any Transaction or allow a Transaction subject to such conditions as we see fit; or
revoke or suspend your, or any User's, right and authority to use Electronic Services; or
retain or reject any Debit Card and/or PIN.

Any claims against or disputes with a Participant are to be settled between you and the Participant. You will not claim against us in this respect.

In case of Virtual Debit Card/DBS Bank Savings Account, Cash and proceeds of cheques (including house cheques) deposited through the Electronic Services cannot be withdrawn until collected and verified by us. Our determination of the amount deposited will be conclusive against and binding on you.

5.29.10 Payments, Charges, Fees, Costs, and Taxes

You will pay such charges and fees for the provision of Electronic Services as we may prescribe from time to time, whether or not you in fact make use of such Electronic Services. We are authorised to debit your Account for all charges, fees, withdrawals and payments for the provision and/or use (authorised or unauthorised) of Electronic Services and any other liabilities to, and loss suffered by, us as a result of the provision and/or use of Electronic Services. If the Account has insufficient available funds to meet any request for payment of monies or to satisfy any liability, we may (but are not bound to) grant you credit to meet such payment or liability. You undertake to pay interest and charges at such rates or amounts as determined by us. Where a Transaction, or the debiting or crediting of any Account in connection with a Transaction, requires the conversion of one currency into another, we are authorised to effect such conversions at the rate determined by us and/or Participants. If GST is charged on any payment, you will pay such GST in addition to all sums payable and indemnify us against any payment we are required by law to collect and make in respect of such GST. We may debit the Account for such GST, including default interest payable in the same manner as may be provided in this Agreement or in any related agreement for credit facilities, and/or any other charges, as we may prescribe from time to time, even if such debiting results in the Account becoming overdrawn.

5.29.11 Liability

We will not be liable for any loss suffered by you or any third party arising from and in connection with the use of the Electronic Services except where such loss is attributable to our negligence or wilful default. Neither we nor the Participants will be liable for any inconvenience, loss, damage or injury suffered by you or any third party arising from or caused by:

Our compliance with any instruction given or purported to be given by you or a User relating to Electronic Services, notwithstanding that the integrity of the information comprised in such instruction may have been compromised or impaired during transmission, provided that such compromise or impairment will not have been apparent to a reasonable person receiving such instruction.
Your being deprived of the use of any Electronic Service as a consequence of any action by us and/or the Participants; or
Any Electronic Service not being available due to system maintenance or breakdown/no availability of any network; or
Any failure by us and/or any Participant to perform any obligation or observe any term of this Agreement if such failure arises from a failure of, or any unauthorised and/or unlawful access to, any machine, data processing system or transmission link or any act of force majeure such as acts of God, war or warlike hostilities, civil commotions, riots, blockades, embargoes, sabotage, strikes, lock-outs, fire, flood, shortage of material or labour, delay in deliveries from sub-contractors, or any event outside our control; or
Any equipment or software providers, any service provider, any network providers (including but not limited to telecommunications providers, Internet browser providers and Internet access providers), any Participant, or any agent or subcontractor of any of the foregoing.
Non-availability of ATM services in a country other than in which the Debit Card was issued. This will be governed by local regulations in force in the said country.
Any downloading of data from any Electronic Service is done solely at your risk, and we will not be liable for the integrity or use of any data downloaded in any way.
Neither we nor any Participant will be responsible in any way for any direct, indirect, special or consequential, economic or other damages arising in any way from the provision and/or use of Electronic Services.

5.29.12 Records of Transactions

The records of Transactions of us and Participants will be conclusive against and binding on you except in the case of computation and/or manifest error.

5.29.13 Reversal of Entries

If any payment has been made by us as a result of your use or purported use of Electronic Services:

And the Account was consequently debited, but the debit was reversed in error or the Account was not debited at all; or
After any payment instruction was given on the Account but before such payment instruction has been honoured,

Then we will be entitled to correct the Account by debiting the Account with the amount paid by us.

5.29.14 Instructions from You

All requests or instructions can be placed within the digibank app. We may choose to accept any instruction from you made through electronic mail, and in the case of the telephone, such instruction that we believe is given by you even if you had not actually given such instructions. Any non-written instructions will be given to us at your risk and we will not be responsible for any loss or damage that you may suffer.

5.29.15 Provisions of these Terms and Conditions to Prevail

The provisions of these Terms and Conditions will supplement and not replace the provisions of any agreement you may have with us with respect to any Account(s) or the Electronic Services, any other agreement(s) between us and you or any of our rights arising under any such agreement(s). Should the provisions of these Terms and Conditions and the provisions of any such other agreement on the subject covered under these Terms and Conditions conflict, the provisions of these Terms and Conditions will prevail.

5.29.16 Additional Benefits, Services or Programmes

We may provide at our sole discretion, additional services, benefits or programmes in connection with the use of your Debit Card. Such additional services where provided, do not form part of our legal relationship with you and we may withdraw or change these services at any time without notice to you. These additional services benefit or programmes may be subject to their own Terms and Conditions.

5.29.17 Delay or Failure to Exercise Rights

Any delay or failure by us to exercise our rights and/or remedies under this Agreement does not represent a waiver of any of our rights. We will be considered to have waived our rights only if we specifically notify you of such a waiver in writing.

5.29.18 Governing Law

These Terms and Conditions are subject to Indian law and you hereby submit to the exclusive jurisdiction of the courts of Mumbai in India.

5.29.19 Process to hotlist/block the debit cards

In case your Debit Card is lost/stolen or if you suspect that your card has been used fraudulently, as a first measure –

block the card in the digibank app. In case you cannot access the app, call the Customer Service Number at 18602103456 (for domestic) and +91 44 6685 4555 (while travelling outside India, immediately to report the loss). Follow these simple steps to block your card: Menu > My Account > Debit Card > Block this Card
In case of a Lost mobile/Card or both, please contact our emergency hotline immediately at (Within India): 1860 210 3456 OR 1860 267 1234.
You can also hotlist your card by sending an SMS though your registered number: SMS HOTLIST on number: 7065154444 and your card will get permanently blocked immediately.
A temporary block lasts up to 60 days, after which your card is permanently blocked.

In case you need your physical Debit Card to be reissued or terminated, kindly log in to the digibank app for blocking or requesting reissuance of your physical Debit Card. You can request for a replacement card from the app once you get your new phone.

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RuPay Debit Card Terms and Conditions

Important: Please make sure you have read these RuPay Debit Card terms and conditions (‘T&C’) carefully before using the Debit Card. By using the Debit Card, you are unconditionally accepting these T&Cs and will be bound by them, and you accept the onus of ensuring compliance with the relevant laws and regulations. You will also continue to remain bound by the terms and conditions of operation of your Account with the Bank.

1 DEFINITIONS:

1.1 'Bank' or ‘DBS Bank’ means DBS Bank India Limited including its successors and assigns.

1.2 ‘Card’ or ‘Debit Card’ means DBS Bank RuPay Debit Card issued by the Bank to the Cardholder.

1.3 ‘Cardholder’ , "you", "your", "him" or similar pronouns shall where the context so admit, refer to a customer of the Bank to whom a Card has been issued and who is authorized to hold the Card. All references to the Cardholder in the masculine gender will also include the feminine or other gender.

1.4 ‘Account/s’ means Cardholder's savings/current account designated by the Bank to be eligible account/s for operations through the use of the Card.

1.5 “Applicable Law” means any applicable statute, law, ordinance, regulation, rule, order, bye-law, administrative interpretation, writ, injunction, directive, judgment or decree or other instrument which has a force of law in India, as amended/modified/applicable from time to time and any other corresponding enactment in force from time to time, including all statutes, rules, regulations, directions and guidelines governing issuance of and Transaction in debit cards including but not limited to Reserve Bank of India (RBI) Regulations, Exchange Control Regulation of the RBI, Foreign Exchange Management Act 1999 and all the rules and regulations framed under the said act.

1.6 ‘ATM’ means any Automated Teller Machine in India, whether of the Bank or of a specified Shared Network, at which amongst other things, the Cardholder can use his Card to access the funds in his Account held with the Bank.

1.7 ‘Charge’ means a charge incurred by the Cardholder for purchase of goods or services on the Card or any other charge as may be included by the Bank from time to time.

1.8 ‘Merchant’ or ‘Merchant Establishment’ (ME) means commercial establishments of any nature, wherever located, which honour the Card for Transactions with them.

1.8 ‘Personal Identification Number’ (PIN) is a four-digit confidential number given to the Cardholder by the Bank while issuing the Card or set up by the Cardholder, from time to time, which is used to identify the customer at an ATM or POS terminal for putting through Transaction.

1.11 ‘POS Terminal’ means point of sale electronic terminal at ME in India, capable of processing the Transactions and at which amongst others, the Cardholder can use his Card to access funds in his Account held with the Bank to make purchases.

1.12 ‘Shared Network’ means RuPay Card networks, or any other networks like NFS or any other Bank's private network called by any name.

1.13 ‘Transaction’ means any instruction given by a Cardholder by using Card directly or indirectly to the Bank to effect some action on the account. Transaction includes cash withdrawals at ATM, payment for purchases made / services availed at Merchant Establishments, availing other services by utilising the card at ATMs and / or Merchant Establishments.

1.14 ‘RuPay’ is a card payment network of National Payments Corporation of India (‘NPCI’) and is regulated as per the regulations issued by NPCI, from time to time, to its franchisee/member Banks.

2. ELIGIBILITY

Accounts held in individual capacity are eligible for the issuance of this Card. In case of joint accounts, only accounts permitted to be operated upon singly, shall be eligible for issuance of the Card. Accounts operated by joint signatures or account of a minor or an account in which a minor is a joint account holder, shall not be eligible.

3. VALIDITY

The issue and use of the Debit Card shall be subject to the Applicable Law.

The Card is valid for use at ATMs of the Bank and all approved ATMs of other banks in India which are member of RuPay ATM network. The Cards can also be used at POS terminals at Merchant Establishments in India enabled on RuPay network. However, the Card is not valid for payments in foreign exchange for Nepal and Bhutan. Cards issued for Pradhan Mantri Jan Dhan Yojana (PMJDY) Accounts are not valid for payments in foreign exchange.

The Card will be valid up to the last working day of the month and the year indicated as the Expiry Date on the Card. You hereby undertake to destroy the Card when it expires such that it is unfit for any use. Your renewed Debit Card shall be sent to you before the expiry of the existing Card at the discretion of the Bank, upon evaluation of the conduct of your Account. The Bank reserves the sole right of renewing your Card on expiry and debit any renewable charges to your Card as per then existing fees and charges.

4. PERSONAL IDENTIFICATION NUMBER (PIN)

To enable the Cardholder to use the Card, a Personal Identification Number (PIN) will be initially issued to the customer by the Bank. The Bank exercises utmost care and caution when issuing the PIN/s and also ensures, to the maximum extent possible, that the same is not disclosed to anyone except the Cardholder. The Cardholder shall ensure that the PIN is received by him in a sealed mailer and should immediately change the PIN, as per his choice, by using the Card at an ATM of the Bank or through mobile banking or internet banking or as may be advised by the Bank. If you receive a tampered mailer you must not accept the same and immediately inform the Bank of such occurrence. The PIN should not be disclosed to any third party whosoever, including to any staff of the Bank or to Merchant Establishments, under any circumstances whatsoever. The changed PIN should be used by the Cardholder for all his future Transactions till he changes the PIN again. The Cardholder shall be solely responsible for the consequences arising out of disclosure of his PIN under all and any circumstances, including any unauthorized use of the Card. Any instructions given by means of the Card and the PIN, whether in conjunction or independently, shall be deemed to be instructions given by the Cardholder, and the Bank shall be entitled to assume that those instructions are given by the Cardholder.

The PIN issued to the Cardholder for use with the Debit Card or any number chosen by the Cardholder as PIN, must be known only to the Cardholder and is for the personal use of the Cardholder and must be kept strictly confidential. You are advised to not keep any written record of the PIN in any form or manner, which can be accessed and used by a third party.

5. LOST OR STOLEN CARDS

If a Card is lost or stolen, the Cardholder must immediately report such occurrence to the Bank at any of its branch office in India or on Bank’s contact number 18602103456. Cardholder must also file a report with the local police and send a copy of the same to the Bank. The Cardholder will be liable for all charges incurred on the Card until the Card is hotlisted/cancelled. The Bank upon adequate verification will temporarily suspend the Card and will subsequently hotlist/cancel the Card during working hours on a working day following the receipt of such intimation. The Cardholder may also block his card in the mobile banking application or Internet Banking, if he has registered on the banking platforms to prevent any further use of the card. Should a Transaction be received by the Bank after the Card has been lost or stolen but before such loss or theft is reported with the Bank, you shall be liable for all amounts debited to your Account(s). You hereby undertake to indemnify the Bank fully against any liability (civil or criminal), loss, cost, expenses, or damages that may arise due to loss or misuse of the Card in the event that it is lost and not reported to the Bank, or lost and misused before the Bank is informed.
Once a Card is reported lost or stolen and is subsequently found, the same should be promptly cut in several pieces destroying the chip and magnetic strip under intimation to the Bank. The Cardholder is responsible for the security of the Card. He shall take all steps to keep the Card safely. The Card holder only has to bear the financial liability on the lost or stolen Card. Provided that the Cardholder has complied with the terms and conditions in all, replacement Card may be issued at the sole discretion of the Bank.

6. SURRENDER / REPLACEMENT OF CARD

Card broken/damaged while in use or otherwise or lost however, will be replaced at a cost decided by the Bank from time to time. A replacement Card may, however, be issued at the Bank's discretion against (i) a fresh application and (ii) a suitable indemnity in case of a lost Card or surrender of the Card if it is broken/damaged as the case may be. Issuance of a replacement Card shall not amount to fresh contract. The Card issued to the Cardholder shall remain the property of the Bank and will be surrendered to the Bank, on request or in the event the Card is no longer required by the Cardholder. The Cardholder shall return the Card to the Bank for cancellation in the event the services are no longer required by the Cardholder or if the services are withdrawn by the Bank for any reason whatsoever. The Bank, may, in its absolute discretion issue a replacement Card, with a new PIN or r issue a replacement Card with a new or the same PIN on the same terms and conditions or such other terms and conditions as the Bank may deem fit. The Cardholder shall not hold the Bank liable in case of any improper/fraudulent/unauthorized/erroneous use of the Card in the event of the Card falling in the hands of or through the PIN coming to the knowledge of any third party.

7. CARDHOLDER'S RIGHT TO SURRENDER CARD

(i) The Cardholder may discontinue this facility at any time by a written notice to the Bank and returning the Card to the Bank cut into several pieces destroying the chip and magnetic strip. The Cardholder shall be liable for all charges incurred on the Card. The Bank shall be entitled to discontinue this facility at any time by cancelling the Card with or without assigning any reason whatsoever.

(ii) If the Cardholder desires to close the Primary Account or even otherwise decides to terminate the use of the Card facility, he/she shall give notice in writing and surrender the Card to the Bank at the Card-issuing Branch and/or by physically destroy the Card by destroying the chip and magnetic strip, at his/her end.

8. BANK'S RIGHT TO REFUSE RENEWAL/TERMINATE CARD

The Bank may in its absolute discretion renew a Card upon payment of prescribed charges. The Bank shall be entitled in its absolute discretion to refuse to issue/renew a Card to any Cardholder or cancel/withdraw the Card and, or services thereby provide at any time without prior notice and without assigning any reason.

Where the Cardholder decides to close his account with the Bank, the Card(s) issued with the Account would automatically stand cancelled. The Cardholder must immediately cease to use his Card and destroy and return all his/additional Cards that are linked to the Account.

In case of any outstanding Card Transactions that have not yet been debited to the account the same will be netted off from the balance prior to the Bank returning funds to him.

The Bank shall terminate the Card facility with immediate effect upon the occurrence of any of the following events:

Failure to adhere to or comply with the terms and conditions herein set forth and the terms and conditions that are applicable to Cardholder's Accounts with the Bank;
In the event of default under any agreement or commitment (contingent or otherwise) entered onto with the Bank;

III. The Cardholder becoming the subject of any Bankruptcy, insolvency proceedings or proceeding of similar nature;

Demise of the Cardholder;
Reported lunacy/insanity/unsound mind of the Cardholder;
If the Bank deems that the facility is being misused/improperly used in anyway;

VII. If any adverse report is received from any of the Banks/Branches in the network;

VIII. The Card shall be made non-operational in case of primary account being made inoperative by the Bank.

Closure of the Account.

Notwithstanding termination of the Card facility, the Transactions already processed and reported to the Cardholder's branch after the termination shall be put through the Cardholder's Account.

9. TERMS OF USAGE

The Card is not transferable or assignable by the Cardholder under any circumstance and shall be used only by the Cardholder.
The ATM services can be availed for withdrawal of cash not more than thrice a day.
The Cardholder shall always ensure that the Card is kept at a safe place and shall under no circumstances whatsoever allow the Card to be used by any other individual.
The Card is the property of the Bank and must be returned to an authorized person of the Bank on request or in the event of Cardholder no longer requiring the services. The Card holder shall ensure that the identity of the authorized person of the Bank is established before handing over his Card.
The Cardholder will be responsible for all facilities granted by the Bank in respect of the Card and for all related charges.
The type of Transactions offered on shared network ATMs may differ from those offered on the Bank's own network The Bank reserves the right to change the types of Transactions supported without any notice to the Cardholder.
Cardholder must not permit any other person to use the Card and should safeguard it from misuse by retaining the Card under its personal control at all times.
The Cardholder's Account will be debited immediately with the amount of any withdrawal, transfer and other Transactions effected by the use of the Card. The Cardholder should maintain sufficient funds in the account to meet any such Transactions.
The Cardholder shall not be entitled to overdraw the Cardholders' Account(s) or withdraw funds by use of the Card in excess of overdraft limit, if any agreed by the Bank.
The Cardholder will be responsible for Transactions effected by use of the Card, whether authorized by the Cardholder or not, and shall indemnify the Bank against any loss or damage caused by any unauthorized use of the Card or related PIN, including any penal action arising therefrom on account of any violation of Applicable Laws, notwithstanding the termination of Card.

At the time of Account opening, nominee mentioned therein will be considered as the default nominee for the Card.

The Card comes activated with facility of using at domestic ATMs and POS merchant outlets within India only.
The Card by default will have the contactless option, however, basis your preference, the same can be enabled / disabled through various channels such as digibank mobile app and/or internet banking. For Transactions carried out using contactless mode, Cardholder is not mandatorily required to enter the PIN during the Transaction.
The limits for ATM withdrawal, online Transactions, POS Transactions and contactless Transactions will be a cumulative limit and not an individual limit. The Transaction limits (within the overall card limit) for all types of Transactions can be set/modified through digibank mobile app and/or internet banking.
At no time shall the Cardholder use or attempt to use the Card (a) for withdrawal or transfer (within permitted limit) unless there are sufficient funds in the Accounts and / or (b) In case an ATM/or POS terminal debit and clearing cheque are presented simultaneously in an account, the ATM/or POS terminal debit would be accorded first priority over the cheque and in the event of insufficient funds after ATM/or POS terminal debit, the cheque would be returned by the Bank. It will be the responsibility of the account holder to maintain sufficient funds for cheque and other Transactions.
The Bank may from time to time, at its discretion, tie-up with various agencies to offer various features, promotional offers, etc. on the Card and usage thereof. The Bank does not guarantee or warrant the efficacy, efficiency, usefulness of any of the products or services offered by any service providers/merchants/ outlets/agencies. Disputes (if any) would have to be taken up with the merchant/agency, etc. directly, without involving the Bank.

10. MULTIPLE ACCOUNTS/JOINT ACCOUNTS

The Cardholder agrees that in case he has multiple accounts with the Bank, the Bank shall have the right to decide the number of accounts, which will have the Card facility on them.
In case of Cards linked to multiple Accounts, Transactions at shared networks and Merchant Establishments will be effected on the Primary Account. In case there are no funds in this Account, the Bank will not honour the Transactions even if there are funds available in the other Accounts linked to the same Card.
Transfer of primary account or any change in operational mode thereof will not be allowed unless the Card is surrendered and dues, if any, against it are paid.
The Bank will debit the Accounts linked to the Card for the value of all purchases of goods or services, cash, fees, charges and payments payable by the use of the Card.
The Cardholder shall maintain, at all times, in his primary Account at the Bank the minimum balance amount as applicable from time to time during the validity period of the Card and the Bank may at its discretion levy such penal or service charges as per Bank’s rules from time to time or withdraw the Card facility, at any time, if the amount of deposit falls or has fallen below the minimum balance amount as aforesaid, without giving any further notice to the Cardholder and/or without incurring any liability or responsibility whatsoever, be the reason of such withdrawal.
The Cardholder or such Card holder who is a joint account holder permitted to operate upon the joint account singly authorizes the Bank to debit the account/s with the amount withdrawn and/or transfers effected by the use of the Card, as per Bank’s records. The Bank’s record for Transaction processed by the ATM machine or POS terminal shall be binding on all the account holders jointly and severally. All fees/charges related to the Card, as determined by the Bank, from time to time, will be recovered by debiting any of the Cardholder’s Accounts. In case any of the joint account holders’ desires to give stop payment/Transaction instructions, in respect of operations of the Card, at least seven days clear prior notice, in writing will have to be given to the Bank, so as to enable the Bank to take steps in its discretion to carry out the instructions.

11. STATEMENTS AND RECORDS

The Cardholder shall accept the Bank’s record of the Transactions as conclusive and binding for all purpose. The printed output that is produced at the time of operation of the ATMs is the record of the Cardholder’s operations on the ATM and shall not be construed as the Bank’s record for this purpose. Transaction conducted after the normal business hours of the Bank/branches would be reflected in the Bank books of accounts on the next business day. For the purpose of levy of charges/interest etc. the actual date of Transaction will be reckoned.
The Cardholder should inform the Bank in writing within 15 days, or such other period as may be determined by RBI from time to time from the date of Transaction, if any irregularities or discrepancies exist in the Transactions/particulars of the Account. If the Bank does not receive any information on the contrary within 15 days or such other period as may be determined by RBI from time to time, the Bank would assume that the Bank’s records in relation to the Transactions and Account statement are correct. Any irregularities or discrepancies that exist in the Transaction details, the Cardholder is required inform the Bank in writing within three (3) days from the Account statement date or date of Transaction, whichever is earlier. If no such notice is received during this time, the Bank will assume the correctness of both the Transaction and the statement of Account.
To ensure the Cardholder’s interest, the Bank may record on camera or on videotape, at its own discretion, the access to and the presence of any person while availing the use of the Card facilities at Bank’s premises. All records maintained by the Bank in electronic or documentary form, of the Cardholder and such other details and all camera/video recording made as mentioned above shall as against the Cardholder be deemed to be conclusive evidence of such Transactions and such other details.

12. ATM USAGE

The Card is operable with the help of the confidential PIN at ATM locations. All Transactions conducted with use of the PIN will be the Cardholder’s responsibility and he will abide by the record of the Transaction record.
The Cardholder agrees that he will be allowed to withdraw cash up to a maximum per day limit set by the Bank and make purchases up to a maximum per day limit set by the Bank subject to availability of clear balance, in the Account (s). Such maximum withdrawal /purchase limits may be decided by the Bank from time to time. Any attempt to violate these limits would lead to withdrawing of his/her Card facility. The Cardholder agrees not to attempt to withdraw / purchase using the Card unless sufficient funds are available in the Account.
The onus of ensuring adequate Account balance is entirely on the Cardholder.
Cash withdrawals and balance inquiry performed by the Cardholder at other Bank ATMs or ATMs in countries other than India will be subject to a fee, as per prevailing tariff of charges, decided by the Bank from time to time, and will be debited to the account at the time of such cash withdrawal and balance inquiry Transactions. The charge schedule is updated on Bank’s website https://www.dbs.com/digibank/in/schedule-of-charges.page
For all cash withdrawals, cheque/cash deposits at Bank’s ATM, any statement/receipt issued by the ATM at the time of deposit or withdrawal shall be deemed conclusive, unless verified and intimated otherwise by the Bank. Any such verification shall likewise be final and conclusive and this verified amount will be binding on the Cardholder.
The type of Transaction offered on shared network ATMs may differ from those offered on the Bank’s own network. The Bank reserves the right to change the types of Transactions supported without any notice to the Cardholder.
The availability of ATM services in a country other than that in which the card was issued is governed by the local regulations in force in the said country. The Bank shall not be liable if these services are withdrawn without notice thereof.
The Bank will not be liable for any failure to provide any service or to perform any obligation thereunder where such failure is attributable (whether directly or indirectly) to any malfunction of the ATM or the Card, temporary insufficiency of funds, any dispute or other circumstance beyond its control.
The Bank will not be liable for any consequential or indirect loss or damage arising from or related to the loss/use of the Card and related PIN, howsoever caused.

13. MERCHANT LOCATION USAGE

The Card is acceptable at all Merchant Establishments (ME) in India which have a POS terminal on RuPay network. The Card is for electronic use only. For contact mode the Cardholder must key in PIN and for contactless mode the Cardholder can tap the EMV enabled Card on a contactless enabled EMV compliant POS terminal and sign a sales slip whenever the Card is used at ME and should retain his copy. The Bank at an additional charge may furnish copies of the sales slip as per RuPay Card rules upon Cardholders request within 30 days of Transaction date. Any sales slip not personally signed by the Cardholder will be his liability. The amount of the Transaction is debited from the Primary Account linked to the Card immediately.
The Bank will not accept responsibility for any dealings the Cardholder may have with the Merchant including but not limited to the supply of goods and services. Such Transactions should be resolved by the Cardholder with the ME and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of his complaint immediately for action by the Bank as per RuPay Card rules.
The Bank accepts no responsibility for any surcharge levied by any ME and debited to the Cardholder’s Account with the Transaction amount.
Any charge or other payment requisition received from an ME by the Bank for payment shall be conclusive proof that the charge recorded on such requisition was properly incurred of the ME for the amount and by the Cardholder using the Card referred to in that charge or other requisition except where the Card has been lost or stolen and such loss was duly reported to the police and intimated to the Bank in terms of clause 5(a) above.
If any Cardholder claims that the Card was used fraudulently, the burden of proof of fraud lies with the Cardholder. The Bank does not undertake any responsibility of any loss if incurred by the Card holder on account of such fraudulent usage.
In case a Cardholder wishes to cancel a completed Transaction due to an error or on account of merchandise return, the earlier sales receipt must be cancelled by the Merchant, and a copy of the receipt for cancellation Transaction must be retained by the Cardholder. Reversal/ debits due to such Transactions will be processed manually. It is necessary for the Cardholder to produce the sales receipts for the cancellation Transaction for effecting the reversals. Refunds, if any, will only be credited to your Account (less cancellation charges, if any) after it is received from the Merchant by the Bank. If the credit is not posted to your Account within 30 days from the day of refund, you must notify the Bank, along with a copy of the credit note from the Merchant.
The purchases of the rail/air/road transport tickets on internet or any other Transactions allowed by the Bank and subject to other terms of this document will be considered as authorized one. However, maintaining secrecy of the PIN and ensuring safety of Card number is sole responsibility of the Cardholder.

14. EXCLUSION FROM LIABILITY

In consideration of the Bank providing the Cardholder with the facility of the Card, the Cardholder hereby agrees to indemnify and keep the Bank indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal inquiry costs, charges and expenses which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Cardholder the said facility of the Card or by reason of the Bank’s acting in good faith and taking or refusing to take or omitting to take action on the Cardholder’s instructions and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Cardholder; and/or breach or non-compliance of the rules, terms and conditions relating to the Card and the Account; and/or fraud or dishonesty relating to any Transaction or any fraudulent/unauthorised/duplicate/erroneous use/misuse of the Card and/or PIN by the Cardholder or any person authorised by the Cardholder; and/or any incorrect PIN/OTP entry or failure to maintain sufficient balance in the Account to process the Transaction by the Cardholder.
Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the Cardholder in respect of any loss or damage arising directly or indirectly out of:
Any defect in quality of goods or services supplied by ME.
The refusal of any ME/person to honour or accept the Card.
The malfunction of any computer terminal, ATM or POS terminal.
Effecting Transaction instructions other than by a Cardholder.
Handing over of the Card by Cardholder to anybody other than the designated employees of the Bank at the Bank’s premises.
The exercise by the Bank of its right to demand and procure the surrender of the Card prior to the expiry date printed on its face, whether such demand and surrender is made and/or procured by the Bank or any person or computer terminal, ATM or POS terminals.
The exercise by the Bank of its right to terminate any Card.
Any injury to the credit, character and reputation of the Cardholder alleged to have been caused by the re-possession of the Card and/or, any request for its return or the refusal of any Merchant Establishment to honour or accept the Card.
Any misstatement, misrepresentation, error, or omission in any detail disclosed by the Bank.
The Cardholder shall only be eligible to access/ carry out Transactions in relation to clear and available funds in the Account by usage of the Card, i.e. where the Bank puts any restriction on the Account, including but not limited any freeze and lien, arising out of any requirement of law or contract or otherwise, Bank shall, without any liability, decline any Transaction initiated by the Cardholder by using the Card which relates to any portion of the funds in the Account on which such restriction has been imposed.
The Bank reserves the right to recover from the Cardholder’s Account a reasonable service charge and any expenses it incurs, including but not limited to reasonable legal fees, due to legal action involving the Cardholder’s Card.
In case the Account gets overdrawn due to any reason, the Cardholder should provide enough funds to bring it in credit. For every occasion when the account is overdrawn, flat fee is levied, in addition to the interest. The flat fee and interest shall be recovered at the rate determined by the Bank from time to time.
In the event of an Account being over drawn due to Card Transaction, the Bank reserves the right to set off such amount against any credit lying in any of the Cardholder’s other accounts held singly or jointly without giving any notice, wherever applicable.
Nothing in these terms and conditions shall affect the Bank’s right of set-off, transfer and appropriation of monies pursuant to any other agreements from time to time subsisting between the Bank and Cardholders.
It is the Cardholder’s responsibility to check at all times that the card is being swiped in the genuine POS machine. Cardholder indemnifies the Bank if his card is cloned and misused.
It is the Cardholder’s responsibility to not share his Password/PIN and to keep it confidential at all times and the Cardholder indemnifies the Bank if he discloses his sensitive personal information and his card is misused.
The Bank reserves the right at any time to charge you for the issuance or reissuance of a physical Debit Card. For details on the same, please refer to the "Rates and Fees" page on the Website - https://www.dbs.com/digibank/in/terms-and-conditions.page.

15. DISPUTES

Cardholder shall lodge the complaint of ATM FAILURE Transaction to the bank within 45 days from the Transaction date.
The Bank accepts no responsibility for refusal by any Merchant Establishment to accept and /or honour the Card. In case of dispute pertaining to a Transaction with a Merchant Establishment, a sales slip with the signature of the Cardholder together with the Card number noted thereon shall be conclusive evidence between the Bank and the Cardholder as to the extent of liability incurred by the Cardholder and the Bank shall not be required to ensure that the Cardholder has duly received the goods purchased/to be purchased or has duly received the service availed/to be availed to the Cardholder's satisfaction.
The Bank shall make bona fide and reasonable efforts to resolve an aggrieved Cardholder's disagreement with the charge indicated in the Account statement / passbook within two months of receipt of the notice of disagreement and if after such efforts, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details that may or may not include a copy of the sales slips or payment requisition.
Any dispute in respect of shared network ATM Transaction will be resolved as per regulations of the respective network. The Bank does not accept responsibility for any Transaction the Cardholder may have on the shared network. Should the Cardholders have any complaints concerning any shared network ATM, the matter should be resolved by the Cardholder with the shared network, and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of the complaint immediately.
The Bank shall be responsible for direct and proven losses incurred by a Cardholder directly within the Bank's control. However, the Bank shall not be held liable for any loss caused by a technical breakdown of the payment system or any reason which is beyond its reasonable control or in case the breakdown of the system was recognizable to the Cardholder by a message on the display of the device or otherwise known. The responsibility of the Bank for the non-execution or defective execution of the Transaction is limited to the principal sum and the loss of the interest (interest shall be calculated as per applicable rate of interest provided by the Bank for its savings accounts) subject to the provisions of the law governing the terms.

16. MISCELLANEOUS

The terms and conditions for use of the Card are as specified in this document and as amended by the Bank from time to time. The Cardholder shall be deemed to have unconditionally agreed to and accept these terms and conditions by signing the Card application form or acknowledging receipt of the Card by signing on the reverse of the Card, or by performing a Transaction with the Card or by requesting activation of the Card to the Bank. Where the Cardholder's doesn’t agree to any of the proposed changes to the features, changes or terms and conditions applicable to the Card, the Card should not be used and must be returned to the Bank prior to the date upon which any changes are to take effect.
These terms and conditions will be in addition to and not in derogation of the terms and conditions relating to Account of the Cardholder. The Bank may also make changes in the terms and conditions without notice, if it is considered that the changes are necessary to maintain or restore the security of the electronic system or equipment used for the Card Transaction and/or for any other reason whatsoever and the same shall be binding on the Cardholder.
The Bank will not be responsible if the ATMs fails to function due to breakdown of power, communication line, and mechanical failure or for any reasons which are beyond its control.
Upon issuance of the RuPay ATM cum Debit Card to the existing ATM Cardholders of the Bank, the existing terms and conditions applicable thereto will be substituted by these terms and conditions.
You will promptly notify the Bank in writing of any change in your employment and/or office and/or residential address and contact numbers.
Any notice hereunder sent by post will be deemed to have been received by the Cardholder within 7 days from the posting of the notice to the address as per Bank’s records. Bank may at its sole discretion give notice to the Cardholder vide email on email address as per Bank’s records. Publication of changes by the Bank on its website will constitute effective notice to the Cardholder.
In all matters relating to the Card, the decision of the Bank shall be final and binding in all respects.
Any person taking advantage of the Card in good standing shall be deemed to have read, understood and accepted these T&Cs.

17. NOTIFICATION OF CHANGES

The Bank has the absolute discretion to withdraw the Card and/or the services thereby provided or amend or supplement any of the above terms and conditions at any time without prior notice to the Cardholder.
All authorizations and power conferred on the Bank are irrevocable.

18. DISCLOSURE OF INFORMATION

When requested by the Bank, you shall provide any information, records or certificates relating to any matter that the Bank deems necessary. You will also authorize the Bank to verify the veracity of the information furnished by whatever means or from whichever source deemed necessary. If the data is not provided or if the same is found incorrect, the Bank may, at its discretion, refuse renewal of the Card or cancel the Card forthwith.
The Bank reserves the right to disclose customer information in any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.
The Bank reserves the right to disclose, in strict confidence, to other institution, such information concerning the Cardholder's account as may be necessary or appropriate in connection to its participation in any electronic fund transfer network.
The Bank reserves the right to report to the RBI expenditure undertaken by its Cardholder in foreign currencies to ensure that the provisions of Foreign Exchange Management Act, 1999 is not contravened.
The Cardholder hereby agrees and consents that the Bank shall have the right to disclose Cardholder’s information to its service providers for the purpose of providing the services and benefits in relation to Card facility.
From time to time, the Bank communicates various features/ products/ promotional offers which provide significant benefits to its Cardholders and may use the services of third-party agencies to do so. The Cardholder may avail of the 'Do Not Contact' service to opt out of such communications.

19. GOVERNING LAW

The usage of the Card and the terms and conditions will be governed by the laws of India.
The Cardholder undertakes to comply with the applicable laws and procedures while availing of and unitizing the Card.
All disputes of the Cardholder against the Bank are subject to the exclusive jurisdiction of the competent courts in Mumbai, irrespective of whether any other court may have concurrent jurisdiction of the matter. All disputes of the Bank against the Cardholder are subject to the non-exclusive jurisdiction of the courts of Mumbai, India. The Bank is entitled to enforce its rights against the Cardholder in any court, within or outside India, in whose jurisdiction the cause of action arises.

20. FORCE MAJEURE

The Bank will not be responsible, nor shall it be liable to indemnify the Cardholder in the event of any loss or damage suffered by the Cardholder due to any cause including but not limited an act of god, curtailment, order, regulation, or restriction imposed by governmental, military or lawfully established civilian authorities, local government or government, war, fire, flood, earthquake, acts of terrorism, explosion, civil commotion or internet downtime, labour disturbance, sabotage, failure of contractors or suppliers of materials, act of the public enemy, war, invasion, insurrection, riot, fire, explosion, epidemic, breakage or accident to machinery or equipment or any reason beyond the control of the Bank.

21. ASSIGNMENT

The Cardholder agrees that he shall not in any manner transfer or assign his rights or obligations under terms and conditions. Bank may, however, transfer or assign all of its rights and obligations under these T&Cs, without any notice to the Cardholder, to any entity whether or not such entity is currently in existence.

22. WAIVER

No delay or failure by either party to exercise any of its powers, rights or remedies under these T&Cs will operate as a waiver of such powers, rights, or remedies, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of the same. Any waiver, to be effective, must be in writing. The remedies provided herein are cumulative and not exclusive of any remedy provided by law.

23. SEVERABILITY

If any provision of these T&Cs is held by any competent authority or court to be invalid or unenforceable in whole or in part, the validity of the other provisions and the remainder of these T&Cs shall not be affected thereby but such terms or provisions shall be deemed modified to the extent necessary, in the court’s opinion, to render such provision enforceable.

24. INSURANCE

The Cardholder acknowledges that the insurance benefit provided on the Card will be available to the Cardholder as per the terms of the relevant insurance policy (“Insurance Policy”) in force for the selected card variants only, and only so long as you are and remain as active Cardholder of the Bank with your Account conduct being deemed satisfactory and in event of the Card and/or Account facility being terminated for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from the date of cessation of Account with the Bank.
The Bank reserves the right to discontinue the insurance facility so offered at any time, without any notice. In such an event, the Cardholders shall be informed about the cut-off date. Any decision of the Bank in this case shall be final.
The [zero lost card liability/ purchase protection / personal accident] coverage is provided to Cardholders by insurance companies as may be identified by the Bank from time to time.
The Bank does not hold any warranty and/or make representation about quality/ delivery of cover, claims processing or settlement of the claim by the insurance companies in any manner whatsoever.
You may be asked to submit such documents as may be deemed necessary documents in respect of an insurance claim, as per the specific requirements of the insurance company.
The Bank shall not be liable for any delayed settlement or partial settlement or rejection of the claims.
As per the terms & conditions of the Insurance Policy, raising an insurance claim, intimation and submission of required documents should be completed within [15] calendar days from the date of the reporting.
The Cardholder shall bear the loss sustained up to the time of notification to the Bank of any loss, theft, or copying of the Card but only up to a certain limit as per the lost card liability limit available on the Card from time to time, except where the Cardholder acted fraudulently, or negligently or in breach of these terms and conditions.
Further queries or assistance regarding the policy, exclusions and claim settlements can be directed to the office of the respective insurance company.
Cards issued for PMJDY accounts are covered with insurance coverage provided by Insurer as per the NPCI guidelines. For more information on PMJDY insurance coverage kindly visit Insurer Website. The Bank does not hold any warranty and/or make representation about quality/ delivery of cover, claims processing or settlement of the claim by the insurer in any manner whatsoever.

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General Terms & Conditions on Debit Card Insurance

Insurance coverage summary:

Coverage	Visa Classic, Rupay Platinum Debit Card	Visa Signature and Visa Platinum cards	Visa Infinite Cards
Unauthorized Transaction Cover (Including but not limited to Lost card Liability, counterfeit / skimming / phishing and online fraud protection)	₹ 25,000/-	₹ 5,00,000/-	₹ 5,00,000/-
Personal Accident (Accident Death, PTD)	₹ 1,00,000/-	₹ 1,00,000/-	₹ 1,00,000/-
Personal Accident (Air)	NA	₹ 1,00,00,000/-	₹ 1,00,00,000/-
Purchase protection	NA	₹ 75,000/-	₹ 1,00,000/-
Loss of Checked in Baggage- Only International	NA	₹ 50,000/-	₹ 75,000/-
Delay of Checked in Baggage- Only International	NA	₹ 50,000/-	₹ 75,000/-

Debit Card Insurance – Terms and Conditions as per National Insurance Company Limited

General conditions

Only Primary card holders are covered. i.e. Add-on card are not covered. Joint account holder having different card will be considered.
In the event the card holder having multiple cards for same account issued by the Bank, Policy shall be applicable only for the Card, which has the highest limit of Indemnity.
Cover is applicable only to active cards. An Active Card is defined as the card with one Transaction / activity on any ATM/POS/e-commerce terminal in last 90 days from date of loss.
Claim documents are to be submitted within 90 days
Geographical limit – Worldwide

General Exclusions

Any claim due to deliberate breach of law.
Any loss or damage, resulting from or arising out of or in connection with terrorism or terrorist activity except for PA and Air PA claims.

Terms and conditions for Unauthorized Transaction Cover (Including but not limited to Lost Card, Counterfeiting / Skimming / Phishing and Online Fraud Protection)

The policy covers any Unauthorized / fraudulent transaction that are disputed by the Bank's customers that are executed through any plastic card including but not limited to Debit Cards, Virtual Cards etc.
This policy also to cover any unauthorized / fraudulent transactions executed through any electronic / digital platform including but not limited to Internet Banking, Mobile Banking, Whatsapp Banking, E-Wallets, Payment Gateways, UPI, AePS, any other digital mode including QR code scans anywhere in the World.
Policy covers all fraudulent/ unauthorized usage/ withdrawals which may happen due to reasons including but not limited to:
1. PIN / Non-PIN based
2. PIN/OTP/Password / 2nd Level authorization/ VPA are compromised
3. SIM cloning leading to Unauthorized / Fraudulent transactions
4. Mobile device / any other electronic device of the customer being compromised
5. ATM /CDM machine hang cases where financial loss is suffered by the card holder
6. Cases where Bank's customers suffers financial loss due to an external device that is installed in the ATM/ CDM by any third party
7. Card getting stuck in the ATM/CDM machine leading to fraudulent/ unauthorized usage/ withdrawals.
Losses arising out of duplicate or counterfeit cards as issued by the Bank created without the Card holder’s knowledge
The policy covers all online fraudulent utilization of Debit/Credit/ATM Cards using the authorized CVV (Card Verification Value Code) issued to the Cardholder by the Bank.
Pre Reporting timeline - 15 days from the Date of reporting (Loss date is included irrespective of the date of reporting)
Post reporting timeline - 30 days from the date of reporting.
Card holder should block/cancel the card as soon as practicable, but not more than 7 days from the date of notification of fraud transaction via SMS/Card statement/Email/Net Banking or by any other means.
Claim Reporting Timelines for Card Holder - Intimation of claim to the Bank by card holder should be made within 7 days from the date of blocking or date of receiving the statement whichever is earlier.
Claim Reporting Timelines for Banks-Intimation to Insurer should be made within 30 days from the date of intimation to the Bank by the card holder.

Exclusions:

Pre-delivery fraud
Fraudulent transactions done by person known to the cardholder.
Any losses arising due to bank server hacking or data breaching at bank.
Loss incurred by the card holder because of misuse of debit card at any site not having authorized Verisign Security status or any other equivalent security status at any point in time for the entire period of the insurance

Terms and conditions related to Purchase Protection

Cover is applicable only to active cards. An Active Card is defined as the card with one Transaction / activity on any POS/e-commerce/digital Transaction/UPI/wallet transfer in last 90 days from date of loss.
Cover against Standard Fire and Allied perils and Burglary in residential premises of the cardholder as per the records of the Bank only.
Cover is valid for 90 days from the date of purchase of the tangible goods of the insured’s property.
The purchase protections cover shall be active throughout the purchase journey of any customer, for instance, any fraud while making the purchase as well needs to be covered under this section.
Claim is to be intimated within 30 days of date of loss.
Geographical Limits - Indian Territory.

Exclusions:

Jewellery, perishable items are not covered.
Earthquake, flood, storm, cyclone or other convulsions of nature or atmospheric disturbances, riot and strike, civil commotion, terrorist activities are not covered.
Mysterious disappearance is not covered.
Breakage of any articles of brittle and fragile in nature unless caused by fire or accident to the means of conveyance being used to carry such articles
Theft of Baggage from any car in which the Insured is travelling whilst on a Journey.
Loss of or damage to articles of consumable or edible or perishable nature.

Terms and Condition for Global Covers (Travel Insurance)

a. Loss of Checked in Baggage

Compensation up to Sum Insured will be paid in the event of the Insured suffering a total loss of Baggage while on a Journey that has been checked by an International Airline for an International flight.
Claim to be intimated to Insurer within 30 days of incidence.
No partial loss or damage shall be compensated.

Exclusions:

Valuables.

b) Delay of Checked in Baggage.

Insured will be reimbursed for the expenses incurred for emergency purchase of basic essential items in the event that he suffers a delay of Baggage of more than 12 hours from the scheduled arrival time at the destination for delivery of Baggage that has been checked by an International Airline for an International flight.
Claim to be intimated to Insurer within 30 days of incidence.

Terms and condition for Personal Accident due to Air – Death Only

In the event of accidental death arising out of Aircraft, schedule Airlines etc. as defined under the policy the claim would be payable only if the ticket is purchased from the covered card.
Claim under this cover is payable only once irrespective of the number of cards held by the cardholder.
Claim to be intimated to Insurer within 30 days from the date of intimation to Bank.
Terrorism is covered in the policy

Exclusions:

On duty Pilots, armed forces, police, air crew are not covered, however, they all are covered when off-duty.

Personal Accident (Accidental Death, PTD, PPD)

Claim under this cover is payable only once irrespective of the number of cards held by the cardholder.
Customer should have done 1 POS / E-Commerce/Digital Transaction/Wallet transfer Transaction in the last 90 Days from the date of Loss Event happening. This condition will not be applicable to defense personnel.
Personal Accident covers accidental death due sudden, unforeseen and involuntary event caused by external, visible and violent means
Terrorism is covered in the policy.
Cover to be applicable 24x7.
Claim to be intimated to Insurer within 90 days of intimation to bank
Claim under PPD will be settled as per the Insurer policy conditions

Permanent Total Disablement (PTD)

Loss of use of both eyes, or physical separation/ loss of use of two hands or two feet, or one hand and one foot, or of such loss of use of one eye and such physical separation/ loss of use of one hand or one foot.
Physical separation/ loss of use of two hands or two feet, or of one hand and one foot, or of loss of use of one eye and loss of use of one hand or one foot.
If such Injury shall as a direct consequence thereof, permanently, and totally, disable the Insured from engaging in any employment or occupation of any description whatsoever.

Exclusions:

On duty Pilot, armed forces, Military and police are not covered, however all these are covered when they are off-duty.
Death due to participation in dangerous sports activities, attempted suicide, self-injury, or under influence of intoxicating liquor or drugs, or any kind of natural death will not get covered in the policy.

How to file claim

Claim form – Digital claim form will be submitted. Physical form will only be provided in case customer requires the same.
eFIR to be submitted in the states where the same is allowed by the state government. For rest of the states, FIR will be provided.
The requirement of eFIR/FIR- to be waived off for the claims upto INR 50,000
Customer bank statement or Email confirmation from the bank on the Transaction
Card hotlist certificate & Chargeback report (email declaration)
Passport copy (for cases where the customer is outside India)
Incident report/ customer complaint letter - Copy of letter from customer or from regulatory body or complaint taken by Call center executive or registered on email needs to be considered
Please note that depending upon the claim incident, there might be additional documents required by the insurer on case to case basis.

Terms & conditions for Standing Instructions on DBS Bank Debit Card

These Terms and Conditions govern the Standing Instructions set by Cardholders on their DBS Bank Debit Card(s) at various Merchant’s Platforms.

Unless the context otherwise requires, the following terms shall have the meanings as hereinafter set forth:

Definitions:

“AFA” means Additional Factor of Authentication or “Second Factor of Authentication”. Wherever applicable, AFA is done by a bank by sending one time password (OTP) via SMS to the registered mobile number of the bank customer.
“DBS Bank Debit Card” means the debit cards issued by DBS Bank.
“DBS Bank Debit Cardholders” means a retail customer of the Bank being an individual who has been issued a debit card by the Bank.
“Merchant” shall mean a company, organization or entity that sends a bill, statement, invoice or a request for payment for a product or service to the customer, basis customer giving consent for standing instruction recurring mandate or payment instruction on their DBS Bank Debit Card.
“Merchant Platform” refers to website or mobile application of the merchant.
“Standing Instructions” shall mean consent given by a customer at a merchant platform (website/mobile application) to debit their DBS Bank Debit Card for recurring payment requests received from merchant.
“Savings Account” means and includes DBS Bank e-wallet or DBS Bank Savings Account or term deposits or loan or any other bank account as may be created from time to time or as the case may be.

Terms & Conditions

The Standing Instructions service will be available to the Cardholders and can be set up by a Cardholder using their DBS Bank Debit Card at any Merchant’s Platform that is compliant with the extant Reserve Bank of India ("RBI”) guidelines and regulations, as amended from time to time.
The Standing Instructions service is available on primary DBS Debit Cards issued to individuals only. The said services will be effective subject to the internal policies and processes of DBS Bank and applicable laws.
It shall be the sole discretion of DBS Bank, without any prior notice, to not offer the Standing Instructions service on DBS Debit Cards which are blocked or in case it suspects fraudulent/malicious behaviour.
Once Standing Instruction mandate is setup on a Merchant Platform, payment debit to DBS Bank Debit Card shall be done as and when a payment authorization request is received from the Merchant, subject to meeting other Transaction processing criteria. DBS Bank shall not be liable for any missed payments if the payment authorization request is not received by the Bank for any bill.
Notwithstanding any other terms, it is stipulated that processing of all the payments is subject to the availability of clear funds available in the Savings Account linked to the DBS Bank Debit Card, at the time of processing the Transaction. In the event of clear funds not being available in the Savings Account, Cardholder will receive a payment failed alert.
DBS Bank shall not be liable for any failed payments on account of incorrect/incomplete bill details shared by Merchant or acquirer bank.
DBS Bank shall not be responsible for any late payments or consequences of any late payments, if the authorization requests are not received on time from the Merchant or any such entity who shall be involved in the payment processing.
In order to delete a Standing instruction, a Cardholder can delete it via the Merchant Platform or DBS Bank website or mobile application post login section. Until the Cardholder receives an SMS or email confirmation of Standing Instruction deletion, any payment made to the Merchant will be construed as valid and binding on the Cardholder.
In order to modify the limit amount (up to the limit amount permitted by RBI) for any Standing Instruction, a Cardholder can modify it via the Merchant Platform or DBS Bank website or mobile application post login section. Until the Cardholder receives a SMS or email confirmation of Standing Instructions limit amount/validity modification, any payment made to the Merchant will be construed as valid and binding on the Cardholder.
In case no limit amount is set while registering a Standing Instruction at a Merchant Platform, DBS Bank will make payment to Merchant as per the bill amount claimed by Merchant without AFA up to permissible limit of Rs. 5000/- (Rupees Five Thousand only) or up to any other amount stipulated by RBI in the future from time to time.
In case the bill amount requested by Merchant is more than Rs.5000/- (Rupees Five Thousand only) on the Standing Instruction set by the Cardholder, DBS Bank will send a notification to Cardholder at least 24 hours prior to due date for AFA validation of the Transaction. DBS Bank will process the payment only if Cardholder approval is received through OTP validation of Transaction details in a timely manner. In case an approval is not received from cardholders before payment authorization is received from Merchant, DBS Bank will reject the Transaction payment to Merchant. It is the cardholder’s responsibility to pay directly to biller in such cases and DBS Bank shall not be liable for any claims for non-payment or charges levied by Merchant.
DBS Bank shall not be liable for reversals in cases where double payments are made on account of multiple authorization requests for the same bill. Before registering the utility bills for this service, the Cardholder should ensure that the same bill is not registered/paid through any other service provider or channel.
With respect to Merchants offering utility related services (including but not limited to electricity bill, internet connection bill, etc.), the Cardholder shall be liable for any dispute/s and payment liability arising out of disconnection of the utility facility/service or due to change in location of the Cardholder. It shall be the responsibility of the Cardholder to proactively cancel / modify existing Standing Instructions through the DBS Bank website or mobile application post login section for such cases.
The Cardholder hereby agrees and acknowledges that DBS Bank shall not be responsible or liable for any payment debit/dispute arising out of not deleting/modifying the Standing Instructions.
In case of change in DBS Bank Debit Card number, Standing Instructions registrations will not be transferred to the new card automatically. Cardholders are required to update new card number for Standing Instructions(s) at respective Merchant Platforms. DBS Bank is not liable for any late payment charges/discontinuance of service on account of cardholder not performing this action.
All disputes regarding the Standing Instructions should be raised with DBS Bank through website, mobile application, customer care channels 18602103456/+91 44 6685 4555 or email us on [email protected].
DBS Bank shall have the sole and absolute right and discretion to revoke and/or discontinue the Standing Instruction service to certain DBS Bank Debit Card customer if it has reason and/or reasonable apprehension to believe that such continuing of this service shall gravely prejudice the commercial interest of DBS Bank.
DBS Bank shall not be responsible and/or liable for all situations where the card services are discontinued/disrupted due to any acts of the Merchant, governmental or regulatory orders and force majeure, and the cardholder shall be solely responsible and liable to settle such matters with its Merchant and/or governmental or regulatory authority.
The DBS Bank Debit cardholder indemnifies DBS Bank from and against all actions, suits, claims, liabilities and proceedings due to or arising out of any or all disputes between the cardholder and Merchant or by reason of DBS Bank acting in good faith and in a bonafide manner.
DBS Bank will endeavour to effect recurring payments received by it within bill due date. However, DBS Bank does not warrant that payment / fulfilment of instructions will not be delayed for reasons beyond its control including any default on the part of the ecosystem stakeholders or technology related reasons and shall not be liable for any such delay.
In case of any wrong amount debited to the DBS Bank Debit Card due to issue/incorrect customer mapping at Merchant end, cardholder must liaise directly with Merchant for refund. Refund policies of Merchant will apply over and above these terms and conditions. DBS Bank will only act as a facilitator for refunds basis chargeback guidelines laid down by the Networks.
DBS Bank is not in any manner party to the contracts that may be executed between the DBS Bank Debit Cardholder and the Merchants. The Merchants shall be solely responsible to the cardholder to render the products and services for which payment is to be made using the DBS Bank Debit Card and DBS Bank shall not be responsible/liable for any deficiency in the same including, but not limited to, deficient quality, delivery, quantity etc., and shall not be made party to any disputes between the cardholder and any Merchants.
The DBS Bank Debit Cardholder shall not hold DBS Bank liable for any non-service, delayed service or faulty service rendered by the Merchant/s and shall not contact or communicate in any manner whatsoever, inter alia, by electronic mail, phone, post, SMS, or personal meeting with DBS Bank in this regard.
DBS Bank will not accept any cancellation request by the DBS Bank Debit Cardholder if the recurring payment Transaction has been authorized or already in pipeline for authorisation. Any disputes will follow the chargeback guidelines laid down by the Networks.
DBS Bank reserves the right to revoke / stop this Standing Instructions service if the behaviour or activities on the card is unsatisfactory.
No receipt will be given for bills paid through this Standing Instructions service. It is clarified here that DBS Bank Debit Cardholder statement is adequate and conclusive proof that such payment was paid to Merchant.
The DBS Bank Debit Cardholder is liable to honour all card commitments irrespective of any grievances/complaints that cardholder may have with Merchants.
The DBS Bank Debit Cardholder agrees to resolve disputes (if any) of whatsoever nature directly with Merchant and will not hold DBS Bank liable for any deficiency of services provided by the Merchant.
Nothing contained in the said services shall be construed as binding obligation on DBS Bank or any participating Merchant to continue the services after the services are terminated.
Nothing contained herein shall prejudice or affect the Client Terms, Debit Card terms and conditions. The terms of this Standing Instructions service shall be in addition to and not in derogation of the aforesaid terms. In the event of any conflict between these terms and conditions and the aforesaid terms and conditions, these terms and conditions shall prevail with respect to the Standing Instructions service.
All disputes and differences arising out and in connection with this Standing Instructions service shall be subject to the exclusive jurisdiction of the courts in Mumbai.

6. Terms and Conditions applicable to UPI Facility

6.1 Definitions

For the purposes of this Section, unless otherwise set out, the following terms will have the meaning as set out hereunder.

“AFA” or “Additional Factor of Authentication” wherever applicable, AFA will be done by (a) Soft Token ID for DBS bank A/c digibank app or (b) UPI PIN for other bank Account linked to digibank app or (c) UPI PIN for DBS bank A/c Linked at other third party UPI App.

“Foreign inward remittance through UPI System” shall means the money received in your UPI Linked Account from Singapore.

“Mandate Creation” means the earmarking of funds (in case of one time mandate only) or reoccurring payment order in the customer’s account based on a UPI Mandate creation request approved by a UPI registered customer.

“Mandate Execution” means the auto-debit of earmarked funds (in case of one time mandate only) / honouring the reoccurring payment order from the customer’s account, without any authentication or with AFA, based on a UPI Mandate execution request received by DBS in reference to the Mandate creation approved by the customer using any UPI App.

“Merchant/s” shall mean and include persons/entities/body of individuals who provide goods and services against payment through UPI.

“Merchant Platform” refers to website or mobile application of the Merchant.

“NPCI” means National Payments Corporation of India.

“One-Time Mandate” means a Transaction wherein the customer creates a mandate against the customer account for a payment with one time block functionality for Transaction, wherein the customer pre-authorise a Transaction to pay at a later date.

“Payment Order” means an unconditional instruction issued by the Customer electronically to DBS (either through DBS’ internet banking facility or short message service (SMS) or unstructured supplementary service data (USSD) or interactive voice recording (IVR) services provided by DBS or digibank app or DBS ATMs or UPI through such other means, as may be made available by DBS from time to time) to effect a fund transfer for a certain sum of money expressed in Indian rupees, to the beneficiary account of a beneficiary by debiting Customer’s UPI Linked Account/s.

“PSP or Payment Service Provider” refers to banks which are allowed to acquire customers and provide payment (credit/debit) services to Customers.

“Recurring Mandate” mean a Transaction wherein the customer creates a mandate against the customer account for payments which are recurring in nature.

“UPI” or “Unified Payment Interface” service provided by NPCI to transfer and collect funds electronically through UPI System.

“UPI App” or “UPI Application” means PSP’s own mobile application or Third-Party Application Provider (‘TPAP’), TPAP is a service provider and participates in UPI through PSP Bank.

“UPI Mandate” or “Mandate” or “UPI Auto Pay” or “UPI Standing Instruction” means the payment service made available by NPCI to users of UPI Applications following the UPI 2.0 standards. UPI Mandate can be either a One-Time Mandate or Recurring Mandate.

“UPI Facility” means the Unified Payments Interface service based electronic fund transfer and fund collection facility extended by DBS to its Customer/s through the UPI System as per the Guidelines.

“UPI international” means payment using UPI Facility at select merchants outlet in select countries (expect India) using UPI facility.

“UPI Linked Account(s)” refers to the DBS Bank Savings Account bank account and includes resident savings/current bank account held with any bank in India participating in the UPI System, to be used for operations through the UPI Facility.

“UPI System” means UPI services offered by NPCI, in collaboration with its member banks, through NPCI owned and managed software and systems.

Interpretation

The clause headings in these UPI Terms are only for convenience and do not affect the meaning of the relative clause. Words or expressions used in this form, but not specifically defined herein shall have the respective meanings assigned to them by NPCI.

6.2 UPI Facility

You understand that UPI Facility provides anytime electronic fund transfer or fund collection service to the customers of UPI member banks who extend UPI Facility to its customer. Customers have the option to send funds, receive funds or respond to funds collection from their digibank app in a secure manner including for any of their UPI Linked Account/s. Customer can even add funds to their DBS Bank Savings Account.
As a PSP, DBS will provide UPI Facility in the existing digibank app which will use the NPCI’s UPI libraries to facilitate payment services.
1. The Customer/s desirous of availing the UPI Facility, shall by way of a registration on digibank app, in such form, manner and substance as DBS may require, apply for UPI Facility. DBS shall be entitled, at its sole discretion, to accept or reject such application/s. On digibank app, Customer will be required to set a Virtual Payment Address (“VPA”) with Customer’s DBS Bank Savings Account with DBS for the purpose of availing UPI Facility and before commencing first Transaction. Customer can link other UPI enabled bank account/s through a one-time registration process prescribed by NPCI before transacting from the other UPI Linked Account/s.
2. The Customer agrees that in the event there are insufficient funds in the UPI Linked Account, DBS may decline Payment Order/s. The Customer authorizes DBS to debit the DBS Bank Savings Account or UPI Linked Account with DBS for any liability incurred by DBS on behalf of the Customer for execution of the instruction/Payment Order issued by the Customer. The Customer understands and agrees that once a fund collection request is approved, the funds will be credited in the respective UPI Linked Account from which the fund collection request was initiated. The Customer understands and agrees that such amounts once credited to the UPI Linked Account cannot be reversed by the Customer.
3. The Customer acknowledges the risks involved in the electronic instruction and processing of Transactions. DBS, its affiliates and shall not be liable for any unauthorized persons accessing the records or UPI Linked Account(s) or information through the use of UPI Facility. The Customers agrees to not hold DBS liable for unavailability of UPI Facility due to any downtime.
4. The Customer agrees that the UPI Facility is being extended by DBS in accordance with the RBI guidelines on mobile banking and the same are subject to change.
5. The Customer will have an option to delete VPA in the digibank app. The VPA once deleted cannot be re-issued to any person for next two (2) years or such other period as may be prescribed under the Guidelines. Any funds received at the deleted VPA will be rejected.
6. DBS may refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence of any instruction. All instructions, requests, directives, orders, directions, entered by the Customer, are based upon the Customer’s decisions and are the sole responsibility of the Customer.
7. The Customer agrees not to make any claim against RBI and/or NPCI in respect of the UPI Facility. All the records of DBS generated by the Transactions arising out of the use of the UPI Facility, including the time the Transaction is recorded shall be conclusive proof of the genuineness and accuracy of the Transaction.

6.3 UPI AutoPay Facility

The Recurring Mandate can be given by the customers at Merchants that are compliant with the Reserve Bank of India/NPCI guidelines and regulations, as amended from time to time.
The Recurring Mandate service will be available to the customers who have registered for this service at any Merchant Platform using their UPI Id and to the exclusion of all others.
DBS Bank will not be liable for any missed payments if the payment authorization/Debit request is not received at its end for any bill.
It is endeavoured that appropriate alerts are sent to the Customer mobile number registered with DBS bank for any Mandate that is created and executed. If such alerts are not delivered to the customer due to any technical / network issue, the Customer may check the status of the mandate on the UPI App used for Mandate creation. It will be Customer’s responsibility to check status and take appropriate actions as to any Mandate.
Peer-to-Merchant (P2M) UPI Mandates (including UPI Mandates created for participation in IPOs) will not be revoked by DBS bank. Revocation of P2M mandates requires the said revocation of the mandate to be initiated and approved by the Merchant beneficiary and hence the DBS bank holds no responsibility in case of any loss of funds to the customer occurring due to the merchant beneficiary not providing the required revocation approval. It shall be customer’s responsibility to ensure P2M UPI Mandate sought to be revoked by the customer is revoked by the beneficiary Merchant.
Both P2P and P2M One Time Mandate creation require the beneficiary to send a mandate creation request to the remitter’s UPI ID. Once the remitter approves the same – DBS bank will earmark the funds requested in the One Time Mandate creation message in the customer’s DBS account.
Whenever the beneficiary triggers a One Time Mandate execution request for the One Time Mandate created previously and approved by the remitter, DBS bank is required to honor the mandate and debit the earmarked funds and send to the beneficiary account.
The invoice visible to the customer via UPI on the DBS Mobile App/digibank app is generated and shared by the Merchant / IPO entity. DBS bank in no manner is a party to the generation of the invoice or responsible for the contents of the invoice. DBS bank only transmits the invoice details received from the Merchant via NPCI and holds no responsibility or liability for any loss incurred by the customer due to any incorrect information supplied within the invoice.
Notwithstanding any other terms, it is stipulated that processing of all the payments is subject to the availability of free, clear, and available limits in the customer’s DBS Bank account or clear funds available in the savings account linked to the UPI VPA, at the time of processing the Transaction. In the event of credit limits not being available or clear funds not being available in the savings account, customer will receive a payment failed alert.
It shall be the responsibility of Merchant and acquirer to ensure correct bill details are passed on to TSP and DBS Bank, as applicable. DBS Bank will not be liable for any failed payments on account of incorrect/incomplete bill details shared by Merchant or acquirer.
The Customer should keep track of any SMS or email alert/s pertaining to Auto Pay/Standing instruction/ Re-occurring mandate set at Merchants. DBS Bank will not bear the responsibility or consequence of late payments if the authorization requests are received late from Merchant/acquirer/Network.
In case the bill amount payment requested by Merchant is more than Rs.5000/- (Rupees Five Thousand only) or the e-mandate amount set by the customer, DBS Bank will send a notification to digibank user at least 24 hours prior to due date for AFA validation of the Transaction. DBS Bank will process the payment only if customer approval is received through AFA validation of Transaction details in a timely manner. In case an approval is not received from customer before payment authorization is received from Merchant, DBS Bank will reject the Transaction payment to Merchant.
All disputes regarding the Recurring Mandate payments should be raised with DBS Bank through Digi App or, call centre channels.
UPI Mandate Revocation:
1. P2P UPI mandate can be revoked by the User from the same Application which was used by User to approve the mandate creation.
2. P2M UPI One Time Mandate (including IPO mandates) can be revoked only by the merchant beneficiary and the customer will be required to contact the merchant to revoke P2M UPI mandate. In case of failure of mandate execution due to any reason, the earmarked funds will remain in the customer’s account and will be auto released after expiry of the mandate. Mandate expiration may be up to a maximum of 90 days from the date of creation of the mandate as prescribed by NPCI and is chosen at the time of mandate creation by the User/mandate requestor.

6.4 UPI International Facility

UPI international as a feature will enable the Customers using UPI Facility (“users”) who travel abroad to pay at select merchants outlet in select countries using UPI payment facility. The payment flow shall be similar to normal UPI merchant Transactions where a user scans a QR (UPI Global QR, local QR, static or dynamic QR, as the case may be) or raises a collect request, enters the amount, and authorizes it with an Additional Factor of Authentication/AFA.

To use this feature, the users shall have to activate their international payments with AFA. Activation can also be done from any location i.e., within India or outside India. If users scan an international QR before activation, then they will be asked to complete activating UPI international first and then complete their payment. Based on user’s request.
As UPI international activation is account based, hence, Bank will activate the feature on the Accounts opted by the users for UPI international Transactions and such activation will remain valid only for a period 3 month i.e., activation will be auto disabled on expiry of 3 months by default.

For all UPI international Transactions, the amount will be entered in the local currency of that country where the Transaction is taking place. In real time, the amount will also be shown in Indian Rupees based on the forex rates & mark up applicable at the time of such Transaction. Any fluctuations in the currency rates during the Transaction may result into dynamic charges levied at the end of the Transaction with reference to charges displayed at initiation of Transaction.

Using of UPI international shall be considered as your deemed consent to all charges applicable for UPI international Transactions including any processing fee that is levied by bank.

All the grievances related to UPI International shall be governed by General Terms applicable to UPI Facility

To avoid any potential non-compliance issues, Users to ensure that all Transactions conducted using UPI international must adhere to the prescribed limits set by the Reserve Bank of India (RBI) under Liberalised Remittance Scheme (LRS). Any Transactions exceeding LRS limits may be subject to penalties (including compounding), legal implications, or regulatory actions.

6.5 Foreign Inward Remittances on UPI platform

Foreign Inward Remittances through UPI System is activated and enabled for Customer availing UPI Facility. Under this facility, when a remitter enters your UPI ID for transferring / remitting the funds from Singapore, then, for validation purpose, we will share your details i.e. Name And Account Number with our Singapore counterparts, Banking Computer Services Ltd (BCS) and DBS Bank Singapore. However, the remitter/ sender will only be able to see your details in partially masked format.

In case you wish to opt- out of this remittance facility, then please email us at [email protected].

Kindly note, once you opt-out you will not be able to receive funds through UPI System.

6.6 RuPay Credit Card via UPI

You can now link your RuPay credit card on Digibank app as an alternate method to make payments to merchants in a similar manner as you link your savings bank account on Digibank app in linked Accounts/credit Card section.

You can link your RuPay credit card by following below steps

Login to your Digibank app
Select the option RuPay credit card on the accounts selection page
Select the concerned Issuer with whom you have an existing RuPay credit account(‘Credit Card Issuer’), verify with your Credit Card Issuer , the last 6 digits of your RuPay credit card with the validity details (in MMYY format) in order to create a UPI Pin (MPIN).
The MPIN will be used to authenticate transactions every time you choose your RuPay credit account as a form of payment on Digibank app to pay merchants.

Once you have linked your RuPay credit card on Digibank app, you can choose the RuPay credit card to make payments to merchants by scanning the UPI QR codes and authenticating the transactions using your MPIN. Your RuPay Credit Card can be used via UPI to enable payments to enabled merchants only and cannot be used to make payment to any P2P (Person2Person), P2PM (Person to small and unorganized retails sector), digital account opening, lending platform, cash withdrawal at merchant, cash withdrawal at ATM, and any other categories as restricted by your Credit Card Issuer , NPCI or RBI from time to time.

Adjustment of credit received to UPI VPA as bill payment or refund from dispute shall get credited to the respective credit card account as per guidelines of respective RuPay Credit Card issuers.

The transaction limit for RuPay Credit Card via UPI will be as per existing UPI transaction limits or the limits imposed by the Credit Card Issuer or the available credit limit on your RuPay Credit card whichever is lower.

You would also have the option of checking ‘available credit/card limit balance’ in Your linked RuPay Credit Card. However, the ‘available credit /card limit balance’ which will display on Digibank App shall be the amount as provided by NPCI. You hereby agree and confirm that DBS Bank shall not be liable for any failure or delay in providing such balance details nor shall DBS Bank be liable for any error or inaccuracy of such information.

Any disputes with respect to the transaction(s) authorized using UPI on your RuPay Credit Card shall be dealt with as per the Disputes and Grievance process prescribed by NPCI (from time to time) with respect to UPI transactions. Any refunds/reversals shall be as per timelines applicable to UPI transaction(s). Also, you may raise dispute directly with respective Credit Card Issuer & NPCI.

6.7 Rights and Obligations of the Customer

The Customer can link UPI enabled bank account in the digibank app. Every such UPI enabled bank account shall have distinct VPA.
The Customer can issue Payment Orders from any UPI Linked Account/s, for execution by DBS. The Payment Order shall be issued by the Customer, in the form as prescribed by DBS, which is complete in all particulars. The Customer shall provide correct beneficiary details to DBS at the time of availing the UPI Facility. The
Customer shall be bound by Payment Orders executed by DBS in good faith and in compliance with Customer instructions.
The Customer shall be solely responsible for accuracy and authenticity of the instructions given and/or entries made in the digibank app while using UPI Facility. The
Customer shall ensure that all the instructions/Payment Orders are in the form and manner specified by DBS. Any liability arising out of incorrect entry/ies shall rest solely with the Customer. The Customer shall be liable to and agrees to indemnify DBS for losses arising due to error in the Payment Order.
The Customer authorizes DBS to act as a PSP and debit UPI Linked Account(s) with DBS as per Payment Orders/Customer instructions.
The Customer shall ensure availability of funds in Customer’s UPI Linked Account(s) towards the fulfilment of the Payment Order before or at the time of the issuing Payment Order. The Customer shall not give any debit instructions in excess of funds available in the relevant UPI Linked Account. If DBS at its own discretion processes the Transaction instruction, inspite of insufficient funds in the UPI Linked Account/s with DBS, then, the Customer shall be liable to immediately pay to DBS the amount paid by DBS to process the Payment Order/s.
The Customer agrees that the Payment Order shall become irrevocable when it is issued.
The Customer has the right to delete his VPA from the digibank app at any time. The Customer agrees that once the VPA is deleted, the customers cannot perform any Transaction linked to the relevant VPA.
The Customer agrees to pay such fees and charges as may be specified by DBS from time to time for availing UPI Facility.
Illegal or improper use of the UPI Facility shall render the Customer liable for payment of financial charges as may be specified by DBS including suspension of UPI Facility by DBS.

6.8 Rights and obligations of DBS

DBS shall execute a Payment Order issued and duly authorised by the Customer, unless: (a) the funds available in the UPI Linked Account(s) of the Customer are not adequate or funds are not properly applicable/available to comply with the Payment Order (b) the Payment Order is incomplete/ambiguous or it is not issued in the agreed form, (d) DBS has reason to believe that the Payment Order is issued to carry out an unlawful Transaction (e) the Payment Order cannot be executed under the UPI System or (f) certain documents/information requested from the Customer are pending to be received.
No Payment Order issued by the Customer shall be binding on DBS until DBS has accepted it.
DBS shall, for execution of every Payment Order, be entitled to debit the Account(s) of the Customer, with the amount of the funds to be transferred together with applicable charges payable thereon.
DBS shall make available a record of last 100 Transactions done using the UPI Facility in the digibank app for reference.
DBS for providing the UPI Facility to the Customer shall follow the Guidelines and more specifically process prescribed by NPCI in this regard including but not limited to process for settling of timed out Transactions within the time limit prescribed by NPCI.
DBS shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Account(s) or any other account with DBS, to the extent of all outstanding dues, whatsoever, arising as a result of the UPI Facility extended to and/or used by the Customer.
DBS reserves the right to seek such documents or information from the Customer as deemed fit, before acting on any instruction of the Customer.

6.9 Discontinuation

If a Customer wishes to discontinue the use of UPI Facility, the Customer has the option to delete the VPA/s created.
The customer may also instantly block the UPI Facility via missed call or SMS. Below are the details for the same.

Missed Call: The customer has to give a missed call from his registered number to “8750755555”. This will instantly block the UPI Facility.
SMS: To block the UPI Facility, customer has to send SMS “BLOCK” from his registered number to “8750755555” and to unblock the UPI Facility, customer has to send SMS “UNBLOCK” from his registered number to “8750755555”.

DBS may at any time, with or without prior notice, partially or entirely withdraw/suspend/terminate the provision of UPI Facility. DBS shall endeavor to intimate such action to the Customers as soon practicable.
DBS has the right to suspend the Transaction/s with respect to the UPI Facility if it has reason to believe that the Customer’s instruction/s is/are erroneous, improper, incomplete or will lead to or expose to direct or indirect loss to DBS.

6.10 General Terms

Consent: The Customer authorises DBS to access all the Customer’s Account(s) and records for the purpose of providing the UPI Facility.
Limitation of Liability: DBS will not be liable for delay in the completion of fund transfer instruction except where there is gross negligence attributable to its omission by DBS, or lack of due care, or fraud on the part of any employee of DBS. While DBS shall endeavour to promptly execute and process the Transactions as proposed to be made by the Customer, DBS shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law. The Customer understands and acknowledges that DBS does not represent, warrant, guarantee or assume any responsibility for the quality, sufficiency or delivery of any goods/services provided by any Merchant pursuant to Payment Order and DBS shall not be liable for any loss or damage caused arising from goods purchased or services availed by Customer/s from the Merchant/s. The Customer agrees to liaise with relevant Merchant for all grievances. DBS shall not be liable if it does not or is unable to stop or prevent the implementation of any erroneous instruction issued by the Customer.
Indemnity: The Customer hereby agrees to indemnify and hold DBS, its affiliates, directors and officers harmless and indemnified against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by DBS as a result of (a) incorrect entries/Payment order by the Customer (b) violation of these UPI Terms by the Customer or (c) failure of the Customer to ensure sufficient balance in the Account for processing the instruction.

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7. Rates and Fees

Account Interest Rates per annum

Rate of Interest – DBS Bank Savings Account
Balance up to Rs. 1 lakh will get 3.25% interest rates
Any balances over and above Rs. 1 lakh and up to Rs. 4 lakhs will get 3.5% on the incremental amount
Any balances over and above Rs. 4 lakh and up to Rs. 5 lakhs will get 7% on the incremental amount
Any balances over and above Rs. 5 lakhs and up to Rs. 10 lakhs will get 5% on the incremental amount
Any balances over and above Rs. 10 lakhs and up to Rs. 50 lakhs will get 4% on the incremental amount
Any balances over and above Rs. 50 lakhs and up to Rs. 1 Cr will get 5% on the incremental amount
Any balances over and above Rs. 1 Crs will get 3% on the incremental amount thereon

Note:

*Interest rate revised as above w.e.f. 14^th June 2024.
Interest will be paid at quarterly rests or on any other rests as the Bank may decide from time to time.
Interest will be calculated on daily available balance or as required by the regulator or as a result of banks own decision.
Rate of interest is subject to change from time to time at the discretion of the Bank and/or in accordance with directives from RBI

llustration: (Domestic)

If the balance in the savings account is 5 Crores 50 Lakhs, then the Savings Account Interest will be calculated as follows:

Savings Interest Calculation	Rates Applied as per the below Slab
Up to Rs 1 Lakh: 3.25%	Up to Rs 1 lakh	3.25%
Rs 1 lakh - Rs 4 lakhs: 3.50%	Above Rs 1 lakh and up to Rs.4 Lakhs	3.50%
Rs 4 lakhs - Rs 5 lakhs: 7.00%	Above Rs.4 Lakhs and Upto Rs.5 Lakhs	7.00%
Rs 5 lakhs - Rs 10 lakhs: 5.00%	Above Rs 5 lakhs and up to Rs.10 lakhs	5.00%
Rs 10 lakhs - Rs 50 lakhs: 4.00%	Above Rs 10 lakhs and up to Rs.50 lakhs	4.00%
Rs 50 lakhs - Rs 1Cr: 5.00%	Above Rs 50 lakhs and up to Rs.1Cr	5.00%
Rs.1 Cr– Rs.5 Crores: 3.00%	Above Rs.1 Cr and up to Rs.5 Crores	3.00%
Remaining Rs.50 lakhs: 3.00%	Above Rs.5 Crores	3.00%

Deposit Interest Rates

*Rates w.e.f. 11^th December, 2023

**RDs applicable from 91 days onwards. For 600 days tenor RD rates are not applicable. Custom Tenors for RDs should be in multiples of 3 months.

Tenor	Fixed Deposit		**Recurring Deposit
Tenor	Regular	Senior Citizen	Regular	Senior Citizen
7 days	2.50%	2.50%	-	-
8 days & up to 14 days	2.75%	2.75%	-	-
15 days & up to 29 days	4.00%	4.00%	-	-
30 days & up to 45 days	4.50%	4.50%	-	-
46 days & up to 60 days	4.50%	4.50%	-	-
61 days	5.00%	5.00%	-	-
62 days & up to 90 days	5.00%	5.00%	-	-
91 to 180 days	5.00%	5.00%	5.00%	5.00%
181 to 269 days	6.00%	6.50%	6.00%	6.50%
270 to less than 1 year	6.00%	6.50%	6.00%	6.50%
1 year to 375 days	7.00%	7.50%	7.00%	7.50%
376 days to 540 days	7.50%	8.00%	7.50%	8.00%
541 days to 599 days	7.25%	7.75%	7.25%	7.75%
600 days	7.25%	7.75%	-	-
601 days to less than 2 years	7.25%	7.75%	7.25%	7.75%
2 years to less than 2 years 6 months	7.00%	7.50%	7.00%	7.50%
2 years & 6 months	7.00%	7.50%	7.00%	7.50%
2 years 6 months 1 day to less than 3 years	7.00%	7.50%	7.00%	7.50%
3 years and less than 4 years	6.50%	7.00%	6.50%	7.00%
4 years to less than 5 years	6.50%	7.00%	6.50%	7.00%
5 years and above	6.50%	7.00%	6.50%	7.00%

*The above rates are applicable for single Rupee term deposits of less than Rupees three crore with effect from 08-Jun'24. To book a deposit for tenure less than 90 days, please visit the nearest DBS Branch.

Notes:

Senior Citizen preferential rate is applicable only for domestic term deposits. Senior citizen preferential rate benefit is not applicable for NRO and NRE term deposits.
Preferential rate will be applicable for tenure of 181 days and above.
Pref rate will only apply for FD booking by individuals. For Non individual FD booking (e.g. HUF) no preferential rate is applicable.

Account Fees & Charges

Detailed fees and charges for your Savings Account can be referred on here: https://www.dbs.com/digibank/in/schedule-of-charges.page

**Important Points to Note:

All monetary values given in Indian Rupees unless otherwise specified.
^^Charges will be levied to the extent of shortfall in balance. In case the charges for shortfall on MAB are less than Re. 1, the charges shall be rounded off to a minimum of Re. 1”
Goods and Service Tax (GST) will be levied by the bank over and above all the charges.
The bank reserves the right to change these rates/charges or re-negotiate them depending upon relationship of a customer.
Please go through the Bank’s website for the updated commission structure payable to the Bank by AMCs for different competing schemes of various Mutual Funds.
For Corporate Employee, charges such as Monthly Account Balance, Debit Card Annual Fee, ATM Transactions, etc. may be waived based on the overall relationship consideration for the Corporate.
Total Relationship Value (TRV) is across all accounts in a family and calculated by aggregating average monthly saving account balances and end of period term deposits and investments.
For customers maintaining TRV >= INR 2 Lacs, charges will not be levied for Monthly Account Balance, Debit Card Annual Fee, ATM Transactions and Payment services.
DBS Bank Savings Account customers holding an outstanding loan product (personal loan or mortgage loan) with DBS shall not be charged for non-maintenance of Monthly Average Balance. Once the loan account is closed, DBS Bank Savings Account customers will be required to maintain the required minimum Monthly Average Balance, failing which appropriate charge shall be levied as captured above.
In case of insufficient balance in your bank account, bank will not be able to recover applicable fees and GST. GST related information will be available in Bank statement.
Debit Card Annual Fee for a particular year will be waived off for certain Savings Accounts if a customer spends INR 1,00,000 or more in a membership year (one year from the date of issuance of the card) on the digibank Debit Card. Spends include domestic as well as international merchant Transactions carried on the digibank Debit Card either via an Online channels or on physical POS. Spends do not include ATM withdrawals.
Charges such as Monthly Account Balance, Debit Card Annual Fee, ATM txns will not be levied for empaneled corporates and/or customer receiving salary credit.
Charges for customers holding Financial Inclusion accounts such as BSBDA, Small Accounts, PMJDY or customers holding Rural accounts shall be governed as per their respective account’s Schedule of Charges.

The above rates and fees is applicable from 1^st September 2023.

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Terms and Conditions applicable to Branch Banking Customers

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Terms and Conditions Governing Bharat QR Code Facility

These terms and conditions (“Bharat QR Terms”) apply to and regulate the provision of Bharat QR based fund transfer and fund collection facility provided by DBS Bank India Limited. (“DBS”/ “Bank”) to its customers (“the applicable rules, regulations, circulars and/or guidelines issued by the National Payments Corporation of India(“NPCI”), Reserve Bank of India (“RBI”) and payment networks (Visa, Mastercard etc.).

Bharat QR Code (“Facility”) means the QR code generated by the Bank’s partner on behalf of the Merchant utilising account details/ Virtual Payment Address (“VPA”) provided by the Bank as Merchant identifier. This Facility is mutually derived among NPCI and payment networks. Once the Bharat QR Code provision is enabled at Merchant locations vide relevant channels, the customer purchasing goods/ services from Merchant can pay using Bharat QR Code without sharing any of their credentials to the Merchant. By applying for, accessing and availing the Facility through any of the channel provided by DBS from time to time, the Merchant accepts these terms, which shall govern the provision of the facility by DBS.

The Merchant agrees, declares, confirms and acknowledges that:
1. The Merchant agrees and confirms that the Facility enables the Merchant to receive funds from its customer post relevant Transaction and have an option to receive funds from its Customer through the Channel provided by DBS from time to time in a secure manner through their linked DBS Accounts or non-DBS accounts as per the capability of the channel and as permitted by Bank. The Merchant may submit collection instructions through Channels offered by DBS from time to time. These Channels could be but not restricted to IDEAL 3.0, IDEAL Connect, DBS MAX , DBS Rapid, BQR static standee, BQR dynamic standee / soundbox, POS terminal, PGway. Each Channel may offer different capabilities from time to time.
2. The Merchant shall submit to DBS such forms as may be mandated by DBS for availing the facility and for set up of unique Virtual Payment Address (“VPA”) which shall be linked to DBS Accounts or non DBS Accounts as specified by the Merchant and permissible by Bank.
3. DBS and Merchant shall enable the linking of Bharat QR facility with Merchant’s System platform(s) for the purpose of enabling the Bharat QR Facility through relevant channels. The manner of such linking shall be as approved by DBS. It is agreed that each party shall be responsible for its own costs and be responsible for providing and maintaining all necessary system and facilities at their respective ends so as to connect the Merchant’s system to DBS system for the purpose of providing the facility either directly or through third party technical service providers.
4. For secure transmission of data in the course of providing the facility, the Merchant shall comply with such instructions as may be issued by DBS from time to time and shall implement the updates to the system as may be required by DBS from time to time.
5. The Merchant shall ensure that all the Transactions using the Facility shall be inline with Merchant’s Nature of Business/Type of Goods or Services as confirmed by the Merchant in the application for the Facility.
6. The Merchant acknowledges that access to the Facility and the system may be interrupted from time to time due to equipment malfunction, updates, maintenance, breakdowns and repair, security breaches or other reasons that may be beyond the control of DBS. DBS reserves the right to suspend or interrupt access to the channel or system during any such time, with or without notice, and this may impact the Merchants ability to initiate any Transaction or complete any Transaction in progress for the duration of such suspension, breakdown or interruption and DBS shall not be liable for any loss or damages caused to the Merchant during such time.
7. The Merchant acknowledges the risks involved in the electronic instructions and processing of Transactions. DBS and its affiliates shall not be liable for any unauthorized persons accessing the records or DBS Account(s) or information through the use of Bharat QR facility or VPA provided by DBS to the Merchant.
8. All the records of DBS generated by the Transactions arising out of the use of the Facility/s, including the time the Transaction is recorded shall be conclusive proof of the genuineness and accuracy of the Transaction.
9. Unless otherwise intimated to DBS in writing, all credits to DBS linked accounts will be in real-time and all credits to non-DBS accounts for the users provisioned by the Customer will be on the next business day of the Transaction or as intimated by DBS where applicable. or as per the timelines prescribed by RBI, NPCI and payment networks (Visa, Mastercard etc.) whichever is later.
10. The Merchant should at all the times display, the BQR static standee & BQR dynamic standee or marketing collaterals (related to the Facility), as provided by DBS from time to time.
11. The Merchant should ensure that the Transaction shall be done in line with the applicable conditions and instructions as communicated by DBS from time to time. If a Transaction is in contravention of such conditions and instructions then DBS reserves the right to deactivate the Facility and set-off the penalty/ charges if any levied by RBI/ NPCI/ payment networks.
12. The Merchant hereby agrees that the remedies mentioned herein are in addition to the remedy available with DBS under law or equity.
13. The Merchant shall not use the Facility for any of the Prohibited & Restricted Business as listed by RBI/ NPCI/ payment networks. In the event DBS observes that the Facility is being used for such Business, then DBS reserves right to take actions including but not limited to freezing the DBS linked accounts, setting-off the penalty if any levied from the Settlement Amount payable to the Merchant, deactivation Facility forthwith without any notice.
Chargeback & disputes
1. Notwithstanding any Transaction for the sale of goods or services entered between Merchant and its customer which is processed using Debit/Credit/Prepaid/Charge card/VPA through the Bharath QR facility (“Transaction”) being accepted or paid for by the Bank, the Merchant shall be responsible for any Transaction that is processed under any of the following circumstances. Further, the Merchant acknowledges the Bank’s right to charge back any Transaction processed and debit the Merchant’s Account under any of the following circumstances: -
  1. Where a Transaction is completed by the Merchant otherwise than in conformity with the provisions of this Terms and conditions;
  2. Where a Transaction is in contravention of conditions and instructions communicated by, DBS from time to time;
  3. Where a Transaction is fraudulent, collusive, illegal or otherwise irregular in any manner whatsoever;
  4. Where a Transaction has been completed outside the territory authorized for use of the card/VPA;
  5. Where the Transaction has been separately billed by the Merchant directly to the Cardholder/ Unified Payments Interface (“UPI”) owner;
  6. Where the Transaction is in excess of a limit or beyond the scope of business that has not been authorised by the Bank;
  7. Where the cardholder signature is missing, or the Transaction does not have the explicit consent of the Card holder/UPI owner;
  8. Where the card/VPA presented to the Merchant in respect of the Transaction had been altered or had not yet become valid or had expired at the time of the Transaction;
  9. Where the card/VPA presented to the Merchant in respect of the Transaction was listed in a warning list or any other communication or advice (in whatever form) from time to time issued or made available by or on behalf of the bank to the Merchant;
  10. Where the price charged to the cardholder/UPI owner was in the excess of the price at which the goods supplied or services performed were supplied by the Merchant for cash;
  11. Where the sales price was in excess of the floor limit/cap limit/normal business Transaction value and no prior information provided to Bank and/or necessary authorization thereof being obtained from the Bank;
  12. Where the goods and/or services covered by the Transaction are rejected or returned or the Transaction or part thereof is validly cancelled or terminated by the card holder/ UPI owner or if the Merchant fails to provide at all or to the customer’s satisfaction, goods and/or services to the cardholder/ UPI owner;
  13. Where the sales slip or terminal receipt or any part thereof is illegible, incomplete or not signed or not prepared or completed or submitted in accordance with this agreement;
  14. Where the cardholder/ UPI owner disputes the nature, quality or quantity of the goods and/or services covered by the Transaction within reason;
  15. Where the cardholder/ UPI owner disputes or denies the Transaction or the sale or delivery of goods and/or services covered by the Transaction within reason;
  16. The Bank is of the opinion that there are suspicious circumstances surrounding the Transaction;
  17. Any other event or circumstances which the Bank shall from time to time notify to the Merchant in writing and could have occurred at the date of the Transaction.
2. In the event the Bank is entitled to chargeback any Transaction pursuant to above conditions, the Bank may at its sole discretion, give effect to such chargeback entitlement through any of the following procedures: -
  1. Deducting the relevant amount or any part thereof from any account whatsoever of the Merchant with any branch of the Bank without prejudice or limitation to the Bank’s right to set-off, transfer and apply funds under law;
  2. Deducting the relevant amount or any part thereof from any payments to be made to the Merchant; or
  3. Billing the Merchant for the relevant amount or any part thereof and the Merchant agreeing to pay the amount of the bill forthwith upon receipt of the same without any demur or protest.
Rights and Obligations of Bank
1. The Bank shall, towards authorized Transactions completed in all respects, pay to the Merchant the net amount due from the Bank to Merchant by crediting the account of the Merchant with the Bank / authorised Bank.
2. Without prejudice to terms mentioned herein, the net amount due from the Bank to the Merchant for any Transaction shall be equal to the authorized Transaction value for that Transaction, less any applicable tax or statutory due and further permissible adjustments required to be made by the Bank.
3. The Bank shall be entitled to set-off and deduct from the amounts payable to the Merchant any amount payable by the Merchant to the Bank as per approvals provided by regulators in terms of MDR or any amount to be refunded to the Cardholder/UPI /VPA owner by the Bank pursuant to the provisions of this Agreement.
4. In the event, the Bank suspects that the Merchant has (i) committed a breach of any of this terms and conditions, (ii) acted dishonesty or fraudulently or has been a party to any fraud, or (iii) processed a Transaction in breach of the provisions of this Terms and conditions, the Bank shall be entitled to suspend all payments due to the Merchant by the Bank under this Agreement, pending enquiries by the Bank / authorised representatives or seek reimbursements for the amounts already paid by the Bank concerning the above mentioned Transactions. In the event the enquiries establish such breach, dishonesty, or fraud, Bank or its authorised agent with the permission of the Bank shall be entitled to enter into the Location, disconnect and cancel the BQR Transactions and all consumables and records related thereto.
Termination / Suspension
1. The Merchant hereby agrees that the Bank reserves the right at its sole discretion to terminate or suspend the Facility and upon termination of the Facility the following consequences shall occur: -
  1. The Merchant shall cease to use Bharath QR facility and return all Bharath QR standees / related channels to the Bank or its authorised agent as well as cancel Bharath QR facility at no additional cost to the Bank or its authorised agent; and
  2. The Merchant shall disclose and provide to the Bank all data concerning all completed Transactions;
Indemnity
1. The Merchant shall indemnify and hold harmless the Bank for any loss actually suffered as a direct result of any breach of any representation or warranty or as a direct result of any material breach of any obligation by the Merchant pursuant to this terms and condition.
2. If a claim for indemnification is to be made by the Bank against Merchant, the Bank will give written notice to the Merchant as soon as practicable after the Bank becomes aware of any fact, condition or event that may give rise to indemnification under this terms and conditions.
3. The Bank will have the right to undertake, at the Merchant’s cost and expense, the defence, compromise or settlement of the lawsuit or action on behalf of and for the account and risk of the Merchant and the Merchant will, upon request of the Bank and subject to the terms herein, promptly pay to the Bank the amount of any losses arising directly there from.
Charges to cardholders

The Merchant shall not require any cardholder/UPI owner to pay any surcharge, to pay any part of the discount, whether through any increase in price or otherwise, or to pay any contemporaneous finance charge in connection with the Transaction in which a MasterCard/Visa card/Rupay card/VPA or relevant QR code is used.

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