Reimagine
Banking

World's Best Digital Bank

Leaders in digital banking talk about the difference between digitising aspects of a bank and creating a truly digital financial institution. DBS is doing this better than any other bank. It is demonstrably the case that digital innovation pervades every part of DBS, from consumer to corporate, SMEs to transaction banking and even the DBS Foundation.

Clive Horwood
Editor of Euromoney magazine

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Digital to the core

From re-architecting our technology infrastructure to transforming our front end, DBS is seeking to become digital to the core. Whether it is credit cards, wealth or SME, we make it simple and easy for customers to engage with us digitally. Coupled with a focus on agile methodology and journey thinking, we have been able to improve speed to market and the customer experience. This translates to more digitally-engaged customers, as well as higher returns per customer. In particular, consumer banking and SME customers who engage with us digitally account for 2x more revenue, on average, than other customers.

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Reimagining banking

Launched in April, digibank by DBS is all about reimagining banking. As India's first mobile-only bank, it turns banking on its head by doing away with branches, forms, signatures and call agents. Instead, front and centre are biometrics, artificial intelligence (AI), analytics and dynamic security. With digibank, DBS has penetrated India's retail banking market, acquiring more than 840,000 customers in 10 months. Plans are underway to introduce it in other markets.

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Building a start-up culture

To reimagine banking, we are re-wiring the organisation to have a start-up culture and mindset. We have established experiential learning platforms, introduced new ways of working, re-designed office spaces and fostered ecosystem partnerships to encourage our people to embrace a spirit of experimentation and innovation. This is part of our larger vision of creating a 22,000-person start-up.

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Supporting social innovators

Social enterprises (SEs) offer innovative and sustainable solutions to address social challenges in a rapidly growing Asia. The DBS Foundation supports social entrepreneurs across Asia by:

Building awareness and advocacy for SEs.
Catalysing growth of promising SEs through incubation programmes, skilled mentorship and funding.
Growing high potential SEs through customised support, advisory and financing.

To date, DBS has reached out to more than 5,000 SEs, and supported over 100 SEs in the region with more than SGD 4 million in grant funding through various initiatives.

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Reimagine
Banking

World's Best Digital Bank

Digital to the core

Reimagining banking

Building a start-up culture

Supporting social innovators

2016
Performance

How We Create
Value

How we use our
resources

How we distribute
value created

Material
matters

Corporate Governance

Risk Management

Sustainability

Reimagine Banking

World's Best Digital Bank

Digital to the core

Reimagining banking

Building a start-up culture

Supporting social innovators

2016 Performance

How We Create Value

How we use our resources

How we distribute value created

Material matters

Corporate Governance

Risk Management

Sustainability

Reimagine
Banking

2016
Performance

How We Create
Value

How we use our
resources

How we distribute
value created

Material
matters